Director of Rooms

Crescent Hotels & Resorts

Impact Director overseeing Rooms Division at Crescent Hotels & Resorts. Driving operational excellence and guest satisfaction with a focus on team development and financial goals.

Posted 6/17/2026full-timeRemote • Virginia • 🇺🇸 United StatesLead💰 $90,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and manage the Rooms Division teams to deliver exceptional guest experiences.
Oversee daily operations of Front Office, Housekeeping, Laundry, and Guest Services departments.
Inventory management to include linen, pars, etc.
Ensure seamless interdepartmental communication and collaboration.
Monitor and respond to guest feedback, ensuring effective service recovery and continuous improvement.
Manage departmental budgets, labor productivity, and cost controls to meet or exceed financial targets.
Develop and implement strategies to elevate service quality and operational efficiency.
Recruit, train, mentor, and develop department leaders and team members.
Ensure compliance with all safety, hygiene, and brand standards.
Maintain a visible presence during peak guest periods to support the team and engage with guests.
Collaborate with other departments such as Sales, Engineering, and Food & Beverage to drive overall success.

Requirements

What you’ll need

Minimum 3 years of Rooms Division leadership experience in a full-service hotel environment is required.
Must have brand knowledge, specifically with Hilton and Marriott.
Front Office and Housekeeping experience is required.
Proficiency in property management systems (e.g., Light Speed, Opera, FOSSE, OnQ, etc.).
Bachelor’s degree in hospitality management or a related field preferred.

Benefits

Comp & perks

Excellent compensation package starting at $90,000 annually
Operational incentive plan eligibility
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Discounts with our Crescent managed properties in North America for you & your family members

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

inventory managementbudget managementservice recoveryoperational efficiencystaff recruitmentstaff trainingteam mentoringcompliance standardsguest experience managementcost control

Soft Skills

leadershipcommunicationcollaborationproblem-solvinginterpersonal skillscustomer serviceteam supportstrategic planningadaptabilityengagement

Certifications

Bachelor’s degree in hospitality management