Crash Champions

Customer Support

• Greet and assist all customers and prospective customers promptly and professionally
• Maintain a clean workspace as the first point of contact for customers
• Manage incoming phone calls, walk-in business, and written correspondence
• Direct customer matters to the appropriate person or department
• Provide clerical and administrative support to General Managers and Service Advisors
• Handle receivables, payables, accounting-system data entry, spreadsheets, and month-end statement balancing
• Perform other related duties as assigned

Customer Service Representative

Technician

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components based on safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power and hand tools
• Direct an apprentice's work when needed, including addressing unusual problems or questions and explaining procedures

Auto Body Technician

• Detail and clean vehicles for customer delivery
• Perform pre-wash on vehicles
• Provide general maintenance to shop grounds

Detail Technician

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components based on safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed, including addressing unusual problems or questions and explaining procedures

Manager

• Meet or exceed location revenue goals and other KPIs
• Manage the front and back of shop from vehicle intake through delivery to ensure throughput, production quality, and efficiency
• Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint
• Support teammates during peak times by receiving customers, checking in vehicles, and writing estimates
• Ensure repairs meet Crash Champions and I-CAR quality standards
• Ensure repairs are billed accurately and back-of-shop PPE protocol is upheld
• Complete shop payroll and staffing processes, including punch-in/out guidelines and flag-hour procedures
• Manage staff PTO, vacation, or leave
• Communicate with Body Technicians, Collision Estimators, and Parts Managers to manage daily production flow
• Write DRP-compliant estimates after disassembly and damage discovery, update Collision Estimator estimates, and lock final estimates
• Interview and hire candidates, and provide teammate coaching, feedback, and development support

Collision General Manager

• Participate in the Crash Champions Skills Training Education Program (STEP), a hands-on apprenticeship pairing trainees with experienced professionals
• Learn manufacturer original specifications and industry-standard quality controls
• Create complete repair plans and perform vehicle disassembly and reassembly
• Repair plastic bumpers and minor panel dents
• Reshape sheet metal, apply body filler, and perform two-sided plastic repairs and larger panel damage repairs
• Identify structural damage and access repair procedures
• Set up and anchor structural repairs and perform three-dimensional vehicle-structure measurements
• Learn welding and joining methods, tools, and techniques
• Perform stud-gun and other metal-straightening work
• Set up and perform MIG welding on steel vehicles toward I-CAR Weld Certification
• Work with a Champion Mentor and complete daily instructional training

Automotive Body Technician Apprentice

• Examines damaged vehicles and efficiently plans the repair process
• Works and communicates with others on vehicle repair status
• Performs quality repairs while maintaining on-time status
• Decides whether to repair or replace parts, considering safety, cost, and cycle time
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicle components and fenders
• Participates in required safety meetings
• Files, grinds, and sands repaired surfaces using power tools and hand tools
• Directs the work of an apprentice when needed, including addressing unusual problems or questions and explaining procedures

• Perform all refinish work according to specifications
• Match paint colors using specified color charts
• Communicate the vehicle’s stage in the paint process
• Monitor painting operations for flaws such as blisters or streaks and correct their causes
• Mix paints to match color specifications or vehicles’ original colors; stir and thin paints using spatulas or power mixing equipment
• Follow OEM standards for blending formulas, topcoat application, and curing
• Apply designs, lettering, or decorative identifying items using paint brushes or paint sprayers
• Verify paint consistency
• Lay out logos, symbols, or designs on painted surfaces according to blueprint specifications using measuring instruments, stencils, or patterns

Paint Technician

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, trim, and fenders to access repair areas
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power and hand tools
• Direct an apprentice when needed, including explaining procedures and addressing unusual problems or questions

• Examine damaged vehicles and efficiently plan the repair process
• Communicate vehicle repair status with others
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components based on safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, trim, and fenders to access repair areas
• Participate in required safety meetings
• File, grind, and sand repaired surfaces using power and hand tools
• Direct an apprentice's work when needed and explain procedures

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access the vehicle and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed and explain procedures

• Manage and complete all parts ordering based on initial estimates and supplements
• Communicate with parts vendors and partner with Repair Planners to ensure parts accuracy
• Track parts deliveries and communicate status with vendors
• Update the Repair Planner regarding parts status
• Receive and mirror match delivered parts to repair orders
• Ensure all parts are placed and accounted for on the parts cart
• Inspect delivered parts for damage within two hours of expected drop-off
• Return incorrect parts immediately to the vendor
• Monitor parts margin, pending credits, shop consumables inventory, and material spend
• Communicate with the General Manager regarding parts optimization
• Ensure parts invoices are posted daily in CCC One and make corrections as necessary
• Support Body Technicians with parts knowledge and reference materials
• Keep up on laws and regulations regarding parts installation
• Mentor and direct the Parts Assistant, if applicable

Parts Manager

Operations

• Provide overall leadership and management of the assigned territory/market
• Achieve or exceed company targets and standards for performance and growth
• Manage market locations targeting top-tier performance in KPIs, customer service, quality, and profitability
• Model and enforce the highest level of customer service and the Crash Champions Total Sales Attitude daily
• Recruit, manage, and develop employees for future organizational growth
• Perform in-process and final quality checks
• Facilitate and nurture relationships with insurance accounts, agents, and customers
• Maintain positive employee morale and create urgency to exceed goals in a fast-paced, competitive environment
• Ensure shops are correctly maintained and organized
• Create and develop new and future leaders

Operations Director

• Provide overall leadership and management of the assigned territory/market
• Achieve or exceed company targets and standards for performance and growth
• Manage market locations to achieve top-tier KPIs, customer service, quality, and profitability
• Model and enforce the highest level of customer service and the Crash Champions Total Sales Attitude (TSA)
• Recruit, manage, and develop employees for future organizational growth
• Measure quality standards through in-process and final quality checks
• Facilitate and nurture relationships with insurance accounts, agents, and customers
• Operate effectively in a fast-paced, competitive environment while maintaining positive employee morale and urgency to exceed goals
• Ensure shops are correctly maintained and organized
• Create and develop future leaders

General

• Remove grease, dirt, paint, or rust from vehicle surfaces in preparation for paint application using abrasives, solvents, brushes, blowtorches, washing tanks, or sandblasters
• Assist the painter with pre-paint blending needs
• Work with the paint team to keep vehicles on track for scheduled delivery times
• Fill small dents or scratches with body fillers and smooth surfaces for painting
• Buff and wax finished paintwork
• Disassemble, clean, and reassemble sprayers and power equipment using solvents, wire brushes, and cloths

Customer Service Representative

Auto Body Technician

Detail Technician

Auto Body Technician

Collision General Manager

Automotive Body Technician Apprentice

Auto Body Technician

Paint Technician

Auto Body Technician

Auto Body Technician

Auto Body Technician

Parts Manager

Operations Director

Operations Director

Paint Prepper