Crash Champions

Estimator

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Perform in-process quality control to ensure Crash Champions’ standards
• Keep customers informed and updated on vehicle status
• Review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete

Collision Estimator

General

• Remove grease, dirt, paint, or rust from vehicle surfaces in preparation for paint application using abrasives, solvents, brushes, blowtorches, washing tanks, or sandblasters.
• Assist painter with pre-paint blending needs.
• Work with the paint team to keep vehicles on track for scheduled delivery times.
• Fill small dents or scratches with body fillers and smooth surfaces to prepare vehicles for painting.
• Buff and wax finished paintwork.
• Disassemble, clean, and reassemble sprayers and power equipment.

Paint Prepper

Technician

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components based on safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in required safety meetings
• File, grind, and sand repaired surfaces using power and hand tools
• Direct an apprentice’s work when needed and explain procedures

Auto Body Technician – Flat Rate

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while keeping on-time status in mind
• Decide whether to repair or replace, considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed, including explaining procedures and addressing unusual problems or questions

Auto Body Technician

Associate

• Optimize and develop accurate repair estimates to enable the organization to achieve profit benchmarks
• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Provide estimates that support DRP partnerships and KPI goals
• Finalize total loss administration
• Provide personal, trusted service by reviewing the comprehensive repair process with customers
• Greet customers by phone or in person
• Educate customers about collision repair, insurance claims information, processing, and payment procedures

Associate Service Advisor

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace parts based on safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicle and fenders
• Participate in required safety meetings
• File, grind, and sand repaired surfaces using power and hand tools
• Direct apprentices when needed, including explaining procedures and addressing unusual problems or questions

• Examine damaged vehicles and efficiently plan the repair process.
• Work and communicate with others on vehicle repair status.
• Perform quality repairs while maintaining on-time status.
• Decide whether to repair or replace components, considering safety, cost, and cycle time.
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders.
• Participate in all required safety meetings.
• File, grind, and sand repaired surfaces using power tools and hand tools.
• Direct the work of an apprentice when needed and explain procedures.

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Perform in-process quality control to ensure Crash Champions’ standards
• Keep customers informed and updated on vehicle status
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close final repair orders
• Handle disbursement paperwork
• Address file exceptions
• Ensure carrier-specific requirements are complete

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC
• Keep every customer fully informed and updated on the status of their vehicle
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file and ensure carrier-specific requirements are complete

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Perform in-process quality control to ensure Crash Champions’ quality standards
• Keep customers fully informed and updated on vehicle status
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components based on safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicle components and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed and explain procedures

Manager

• Meet or exceed location revenue goals and other KPIs by managing the front and back of shop from vehicle intake through delivery
• Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint
• Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
• Ensure repairs meet Crash Champions and I-Car quality standards, are billed accurately, and comply with back-of-shop PPE protocol
• Complete shop payroll and staffing processes, including punch-in/out guidelines, flag-hour procedures, and staff PTO, vacation, or leave
• Manage daily production flow and communicate with Body Technicians, Collision Estimator, and Parts Managers to meet delivery requirements
• Write DRP complaint estimates after full disassembly and damage discovery, update estimates, and lock final estimates
• Interview, hire, coach, and develop teammates based on position requirements, skills, and experience

General Manager

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Ensure Crash Champions’ quality standards by performing in-process QC
• Keep every customer fully informed and updated on the status of their vehicle
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed and explain procedures to the assistant

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Perform in-process quality control to ensure Crash Champions’ standards
• Keep customers informed and updated on vehicle status
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address file exceptions
• Ensure carrier-specific requirements are complete