General Manager

Crash Champions

General Manager leading collision repair operations at Crash Champions, the U.S.'s largest founder-led collision repair MSO. Managing production, quality, staffing, payroll, and revenue KPIs.

Posted 8/21/2026full-timeRochester • New York • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $139,350 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing collision repair operations, ensuring compliance with quality standards, and effectively leading teams to achieve revenue goals. Proficient in estimating software and knowledgeable in insurance procedures within the collision industry.

Highest-signal resume keywords

Collision Industry KnowledgeCCC ONE Total Repair SoftwareDecision-MakingTeam LeadershipProduction Flow Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Estimating Software ProficiencyRepair Job AssignmentQuality Standards CompliancePayroll ManagementVehicle Delivery Management

Soft Skills

Problem SolvingCollaborationDeadline ManagementCoaching and Development

Tools & Technologies

ComputersEstimating Software

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Insurance ProceduresCollision RepairPPE ProtocolKPI ManagementBody Technician Coordination

About the role

Key responsibilities & impact

Meet or exceed location revenue goals and other KPIs by managing the front and back of shop from vehicle intake through delivery
Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint
Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
Ensure repairs meet Crash Champions and I-Car quality standards, are billed accurately, and comply with back-of-shop PPE protocol
Complete shop payroll and staffing processes, including punch-in/out guidelines, flag-hour procedures, and staff PTO, vacation, or leave
Manage daily production flow and communicate with Body Technicians, Collision Estimator, and Parts Managers to meet delivery requirements
Write DRP complaint estimates after full disassembly and damage discovery, update estimates, and lock final estimates
Interview, hire, coach, and develop teammates based on position requirements, skills, and experience

Requirements

What you’ll need

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers
Aptitude in decision-making and problem solving
Ability to lead and work collaboratively with others to meet shared objectives
Demonstrated ability to meet deadlines and achieve successful results
Proficient knowledge and use of estimating software, CCC ONE Total Repair Software
Proficient with Computers and other technology
Valid driver’s license required

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays
Performance-based bonuses may be available