Associate Service Advisor

Crash Champions

Associate Service Advisor supporting collision repair estimates and customer service at Crash Champions. Educating customers on repairs, insurance claims, and payment procedures.

Posted 8/21/2026full-timeSpokane • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing accurate repair estimates and educating customers on vehicle repair processes and insurance procedures. Committed to maintaining professionalism and achieving organizational profit benchmarks through effective communication and customer service.

Highest-signal resume keywords

Repair Estimate DevelopmentCustomer EducationTotal Loss AdministrationInsurance Claims ProcessingI-CAR Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Repair EstimationCollision Repair KnowledgeKPI Goal AchievementInsurance Procedure FamiliarityPayment Procedure Understanding

Soft Skills

Professional AppearanceAmbitionCustomer ServiceCommunicationTime Management

Tools & Technologies

CYOU

Certifications & Qualifications

I-CAR Certification

Industry Keywords

Collision RepairDRP PartnershipsTotal Loss AdministrationCustomer RightsRepair Techniques

About the role

Key responsibilities & impact

Optimize and develop accurate repair estimates to enable the organization to achieve profit benchmarks
Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
Provide estimates that support DRP partnerships and KPI goals
Finalize total loss administration
Provide personal, trusted service by reviewing the comprehensive repair process with customers
Greet customers by phone or in person
Educate customers about collision repair, insurance claims information, processing, and payment procedures

Requirements

What you’ll need

Arrive every day, on time, ready to learn
Commit to 7-9 months for program completion
Maintain a professional appearance
Be ambitious
Observe all areas of the location and ask questions
Attend calls
Complete all required training including assignments in CYOU and I-CAR
Complete tracker once per week through the end of Stage 2
Write as many estimates as possible

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays