Operations Director

Crash Champions

Operations Director leading collision repair markets for Crash Champions, the U.S.'s largest founder-led multi-shop collision repair operator. Driving KPIs, profitability, quality, customer service, and leadership development.

Posted 8/13/2026full-timeFlorida • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities in the collision industry, with a focus on achieving KPIs, customer satisfaction, and operational excellence. Proven ability to recruit, develop, and inspire teams while maintaining high standards of service and profitability.

Highest-signal resume keywords

Leadership SkillsKPI AchievementOperations ManagementCollision Industry KnowledgeCCC One Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KPI AchievementCustomer Satisfaction RatingsEBITDA ManagementMargin ManagementProfitability AnalysisOperational Solutions ImplementationQuality ChecksEmployee DevelopmentResource ManagementStrategic Thinking

Soft Skills

Team MotivationProblem-SolvingDriven PersonalityAbility to Work Under PressurePositive Employee Morale

Tools & Technologies

CCC One

Industry Keywords

Collision IndustryInsurance CarriersCustomer ServiceOrganizational GrowthMarket Performance

About the role

Key responsibilities & impact

Provide overall leadership and management of the assigned territory/market
Achieve or exceed company targets and standards for performance and growth
Manage market locations targeting top-tier performance in KPIs, customer service, quality, and profitability
Model and enforce the highest level of customer service and the Crash Champions Total Sales Attitude daily
Recruit, manage, and develop employees for future organizational growth
Perform in-process and final quality checks
Facilitate and nurture relationships with insurance accounts, agents, and customers
Maintain positive employee morale and create urgency to exceed goals in a fast-paced, competitive environment
Ensure shops are correctly maintained and organized
Create and develop new and future leaders

Requirements

What you’ll need

Proven track record of exceptional performance in the current location
Consistently achieving and exceeding KPIs such as Customer Satisfaction Ratings (CSR), EBITDA, margin, and profitability
Strong leadership skills, including inspiring and motivating teams, driving results, and managing resources
Strategic thinking and ability to identify improvements and implement innovative operational solutions
Knowledge of the collision industry, including procedures and requirements for various insurance carriers
10+ years of operations experience
5+ years of people management experience
Driven personality, eagerness to grow, and ability to work well under pressure
Experience using CCC One
Strong problem-solving skills

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays