Operations Director

Crash Champions

Operations Director leading collision-repair markets for Crash Champions, a U.S. multi-shop collision repair operator.

Posted 8/13/2026full-timeHobe Sound • Florida • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities in the collision industry, with a focus on achieving KPIs, customer satisfaction, and profitability. Proven ability to recruit, develop, and inspire teams while implementing strategic improvements and maintaining high-quality standards.

Highest-signal resume keywords

Leadership SkillsKPI AchievementCollision Industry KnowledgePeople Management ExperienceCCC One Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operations ManagementKPI MeasurementQuality ControlStrategic ThinkingProblem-Solving

Soft Skills

Team MotivationRelationship BuildingPressure Management

Tools & Technologies

CCC One

Industry Keywords

Customer Satisfaction RatingsEBITDAMarginProfitabilityInsurance Carrier Procedures

About the role

Key responsibilities & impact

Provide overall leadership and management of the assigned territory/market
Achieve or exceed company targets and standards for performance and growth
Manage market locations to achieve top-tier KPIs, customer service, quality, and profitability
Model and enforce the highest level of customer service and the Crash Champions Total Sales Attitude (TSA)
Recruit, manage, and develop employees for future organizational growth
Measure quality standards through in-process and final quality checks
Facilitate and nurture relationships with insurance accounts, agents, and customers
Operate effectively in a fast-paced, competitive environment while maintaining positive employee morale and urgency to exceed goals
Ensure shops are correctly maintained and organized
Create and develop future leaders

Requirements

What you’ll need

Proven track record of exceptional performance in a current location
Consistently achieve or exceed KPIs such as Customer Satisfaction Ratings (CSR), EBITDA, margin, and profitability
Strong leadership skills, including inspiring and motivating teams, driving results, and managing resources
Strategic thinking and ability to identify improvement opportunities and implement innovative solutions
Knowledge of the collision industry, including procedures and requirements for various insurance carriers
10+ years of operations experience
5+ years of required people management experience
Driven personality, eagerness to grow, and ability to work well under pressure
Experience using CCC One
Strong problem-solving skills

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays