Platform Efficiency & Delivery Manager
The Cigna Group
Engagement Manager
Cradle
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure Cradle’s largest customers achieve success across their entire protein R&D portfolio.
- Own success at the portfolio level — building deep relationships with senior stakeholders, aligning on portfolio success metrics, and ensuring our software and services deliver measurable value across departments and programs.
- Serve as a trusted partner to senior leaders in global biopharma and industrial biotech companies.
- Guide strategic planning, adoption, and expansion of Cradle’s platform.
- Coordinate with Scientific Advisors to ensure smooth project initiation, resource allocation, and execution within licensed project slots.
- Manage multi-workstream engagements, ensuring alignment across Science, Product, and ML teams.
- Solicit, capture, and communicate customer feedback to drive improvements in Cradle’s product and service delivery.
Requirements
- Deep understanding of biopharma R&D workflows and the ability to confidently engage with executive stakeholders as well as experimental and computational scientists.
- 5–7+ years in enterprise client-facing roles (program management, consulting, or customer success) ideally in Life Sciences.
- Proven ability to lead complex, multi-stakeholder programs and drive measurable ROI.
- Strong relationship-building, executive presence, crisp communication, and excellent organizational skills.
- Comfortable presenting scientific and business insights to internal and external cross-functional audiences.
- MSc or advanced degree in Molecular Biology, Biotechnology, Bioengineering, or a related field, or equivalent professional experience.
- Willingness to travel to- and work from customer sites (20% of the time).
Benefits
- Competitive salary
- Generous equity stake (for full time employees)
- Wide range of benefits
- Career progression opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
biopharma R&D workflowsprogram managementconsultingcustomer successrelationship-buildingexecutive presencecommunicationorganizational skillsscientific insightsbusiness insights
Soft skills
relationship-buildingexecutive presencecommunicationorganizational skillspresentation skills
