Consulting Delivery Manager
Red Hat
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $105,860 - $169,340 per year
Job Level
SeniorLead
About the role
- Red Hat product and consulting offering portfolio awareness
- Establish direction, growth and maturity of delivery processes and procedures
- Plans for and makes strategic and tactical business decisions that directly affect the organization’s processes
- Analyzes and challenges current working methods to create improvements in processes and results
- Oversight of compliance of delivery processes and procedures
- Capacity Planning, hiring and retention of responsible organization based on current utilization and forecast
- Collaboration with business partners including North America Public Sector Services/Sales Directors, Operations, Project Accounting, Resource Management Office, and other business units
- Accountable for total compliance of global and regional delivery requirements
- Coordination with Sales/Services Management for pipeline activity that requires enablement and capacity planning
- Business development for needs in the marketplace for future trends and strategic decisions
- Strategy, Guidance, and Communication to the Delivery Management Team to ensure consistency across all subregions
- Future facing planning for next generation Delivery Management in support of the business
- Develop strategic client relations with executive level client personnel
- Manage executive level client expectations within strategic accounts
- Overall delivery responsibility for entire subregional portfolio of projects and the resources managing and delivering the projects
- Provide senior escalation management and ongoing review of High Risk Projects
- Establish direction while creating a high-performance, high morale working environment
- Direct people management of senior team members
- Enablement of Delivery Managers, Client Managers, and Project Managers for professional growth and development
- Mentor and coach team members, ensuring each has targeted training plans and understands required developmental components needed for career progression. Develops others by encouraging accountability and enforcing performance standards
Requirements
- Experience leading large teams of consulting delivery resources including senior and/or manager level team members
- Strong leadership and management skills, with a collaborative style; ability to participate at the executive, strategic and tactical levels of the customer
- Minimum 12 years of extensive customer interface experience in consulting, professional services, program management or similar position
- Excellent customer service, relationship building/management, and facilitation skills. Ability to influence peers, supervisors, and subordinates across the business to achieve business outcomes
- Experience with financial outlooks/actuals, supply and demand management, and forecast management
- Demonstrated business acumen to lead a services business and manage sales and revenue targets
- Hands-on leadership style; ability to lean in on initiatives to drive successful outcomes
- Ability to participate in a virtual office setting and maintain an active and dynamic presence
- Advanced knowledge of PM Methodologies and various PM tools
- Knowledge of Red Hat Technology
- BA/BS in relevant field
- Ability to travel approximately 50% time or as needed by the business.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Paid time off and holidays
- Paid parental leave plans for all new parents
- Leave benefits including disability, paid family medical leave, and paid military leave
- Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PM Methodologiesfinancial outlookssupply and demand managementforecast managementconsulting deliveryprogram managementbusiness developmentstrategic planningcapacity planningcompliance oversight
Soft skills
leadershipcollaborationcustomer servicerelationship buildingfacilitationinfluencementoringcoachingcommunicationteam management
Certifications
BA/BS in relevant field