CoxHealth

Call Center Representative

• Managing consumer interactions in a consumer focused, appropriate, and timely manner.
• Analyzing and processing consumer requests.
• Providing general information or direction as it relates to CoxHealth.
• Other duties as assigned.
• Serving as the first point of contact for many consumers.

Contact Center Specialist

• Responsible for managing consumer interactions in a consumer focused, appropriate, and timely manner
• Focused on analyzing and processing consumer requests
• Providing general information or direction as it relates to CoxHealth
• Other duties as assigned
• First point of contact for many consumers

Contact Center Specialist I

Manager

• Negotiate a multitude of contract documents, including, but not limited to, Managed Care Organization, Medicare Advantage, Medicaid Managed Care, Accountable Care, Commercial, workers compensation and employer group contracts
• Utilize standard contracting documents in these relationships
• Develop and implement contract ranking/qualifying system
• Develop and implement contract-tracking system
• Prepare contract summaries and updates
• Contract troubleshooting
• Organize, prepare and analyze financial and other data for improved business intelligence
• Develop a managed care contract reimbursement tracking system
• Responsible for the development and oversight of policies and procedures for the contracting and provider reimbursement process
• Primary manager of contract management system; serves as payor customer service liaison; manage/supervise staff; analyzes healthcare laws and their effects on existing CoxHealth Network "CHN" policies, procedures and managed care contracts.

Contract Manager

Billing Specialist

• Responsible for all aspects of billing following confirmation.
• Work closely with internal and external departments to facilitate patient billing and continued coverage of equipment.
• Obtain and maintain detailed knowledge of billing documentation requirements and guidelines by payers; timely and effective billing; and policies on collections for all applicable payers.
• Job duties may also include other items as assigned by leadership.

DME Billing Specialist

Events

• Provide basic patient care under direction of nursing staff
• Perform duties such as take vitals, bathe, dress, move patients, change linens and other duties as assigned
• Obtain information on patient condition as requested by the nursing staff
• Report any changes in patient condition

Contact Center Specialist

Contact Center Specialist I

Contract Manager

DME Billing Specialist

CNA - All Shifts