CoxHealth

Call Center Representative

• Managing interactions with consumers to ensure high level of customer service.
• Answering consumer inquires.
• Directing them to the appropriate department.
• Centralized scheduling services for clinics.
• Other duties related to ensure patients can easily access their provider(s).

Contact Center Specialist II

Financial Planning and Analysis

• The Patient Financial Navigator (PFN) assists patients and/or families in accessing a variety of financial resources by evaluating the financial situation of uninsured or under-insured patients in accordance with regulatory compliance while maintaining patient confidentiality and dignity.
• The Patient Financial Navigator determines eligibility for financial assistance or any available payer/assistance source and provides necessary assistance to enroll in available government programs or other assistance.
• The PFN answers questions of patients and family members regarding their insurance, verifying insurance coverage and eligibility, provides estimates of financial responsibility.
• The PFN liaisons with Patient Financial Services and the Care Management team to ensure maximum cash flow and reimbursement for the hospitals and acts as an advocate for the patient in resolving patient liability.