Pre Service Specialist

CoxHealth

Pre Service Specialist managing patient calls and insurance verifications in a fast paced healthcare environment. Ensuring accurate order management and patient support while maintaining confidentiality.

Posted 7/14/2026full-timeRemote • Montana • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient order management, insurance verification, and financial counseling within a fast-paced call center environment. Proficient in medical terminology and adept at providing excellent customer service while maintaining privacy and confidentiality.

Highest-signal resume keywords

Order ManagementInsurance VerificationFinancial CounselingCustomer ServiceMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementInsurance VerificationFinancial CounselingMedical TerminologyCPT CodesProcedure CodesPatient Estimates CalculationPre-Authorization RequirementsMulti-TaskingComputer Skills

Soft Skills

Excellent Customer ServiceInterpersonal SkillsSelf-MotivationAdaptabilityInitiative

Certifications & Qualifications

CHAACRCR

Industry Keywords

Call Center EnvironmentPatient DemographicsFinancial Assistance ScreeningConfidentialityHealth Care Team Liaison

About the role

Key responsibilities & impact

Works in a fast paced call center environment
Receive incoming and make outgoing phone calls while serving as a liaison between patients, payers, and other health care team members
Responsible for order management as well as verifying patient demographics, insurance information, medical necessity and pre-authorization requirements
Calculates patient estimates based on the service scheduled, contracted plan and reimbursement allowances, benefits and out of pocket thresholds
May assist in rescheduling patient appointments when required
May perform preliminary Financial Assistance screening to determine eligibility for assistance programs, facilitate applications and schedule appointments with the Financial Navigation Team.

Requirements

What you’ll need

Required: High School Diploma or equivalent
Preferred: 1 year pre-registration, scheduling, financial counseling or equivalent education/experience
Excellent customer service and interpersonal skills
Knowledge of medical terminology or CPT or procedure codes
Strong computer and relevant application use skills
Ability to multi-task in a fast paced environment
Ability to effectively adapt and respond to urgent needs and requests
Demonstrates initiative and self-motivation
Demonstrates understanding and consistent practice of need for privacy and confidentiality
Preferred: CHAA or CRCR

Benefits

Comp & perks

Medical
Vision
Dental
Retirement with Employer Match and more (20+ hrs/week)