Cox Enterprises

Account Executive

• You’ll drive revenue growth by developing new business across your territory, guiding customers through complex fleet challenges and maintaining strong relationships from first conversation through handoff to account management.
• Achieve and exceed annual sales targets and fleet management solutions and related services.
• Develop and execute sales strategies to grow the customer base and enter new markets.
• Lead complex sales cycles using consultative and Challenger-based approaches to close high-value deals.
• Partner with fleet customers to understand their operational needs, pain points and business objectives.
• Deliver tailored proposals and presentations that clearly communicate value.
• Maintain a healthy, accurate pipeline using CRM tools (e.g. Salesforce) with reliable forecasting.
• Share actionable insights on industry trends, market shifts and emerging fleet challenges.
• Prepare and present customer reports by collecting and analyzing key data.
• Collaborate cross-functionally to ensure seamless customer experiences and long-term account growth.
• Own $5-10M in new business development, managing accounts until transition to the account management team.

Regional Sales Account Executive – Cox Automotive Fleet

SDET

• The Lead Software Test Engineer applies advanced knowledge of testing principles, methodologies, and techniques to ensure the quality and reliability of complex, distributed software platforms
• Serving as an influential participant in design reviews, this role develops and executes functional, integration, system, load, and performance tests
• Defines system-wide standards for test automation; and coordinates cross-organizational UAT environments in partnership with integrating teams
• Applies effective influence and collaboration—without formal management authority—across Engineering, Product, Architecture, and SRE to embed quality throughout the software delivery lifecycle
• Takes the lead on difficult defect detection and troubleshooting, predicts and documents potential risks and constraints
• Leverages AI tooling to drive consistency in test automation across the engineering organization
• Serves as a thought leader in evolving quality practices to meet the shift towards AI-generated code

Lead Software Test Engineer

Manager

• Responsible for external client retention by applying extensive knowledge in vAuto Provision, Conquest, Stockwave, and KBB Instant Cash Offer, to effectively manage the progress and results of each account assigned within their portfolio.
• Responsible for client utilization and leveraging our software to align with client’s objectives across multiple applications.
• Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and others as needed.
• Engage in needs assessment reviews to understand client opportunities and develop strategic plans of actions addressing the identified needs.
• Identify key barriers and core problems with their client’s situations preventing them from meeting business objectives.
• Maintain relationships with clients through a regular cadence of onsite visits and/or virtual screenshare engagements to drive valuable insights.
• Oversee the account launch process ensuring all accounts/groups are effectively ‘launched’ utilizing applicable resources to ensure customer success.
• Generate additional business/revenue by harvesting existing accounts for additional stores and product upsells.

Performance Manager

• responsible for leading a Sales team focused on producing revenue growth through an end-to-end sales strategy and selling all Inventory Solutions services to new and existing clients
• partners with Client Solutions Senior Director to develop and implement a plan to grow revenue and market share
• executes upon sales growth and retention plan for assigned team/accounts
• leads sales team through communication of performance expectations
• provides direct support as needed to sales staff through participation in sales calls or other related activities
• coach sales staff to enhance their effectiveness, holds them accountable for results
• manages and leads new and experienced Client Solutions team
• recruits, hires, and develops Sales team
• works closely with multiple levels within automotive (franchise and independent) dealerships, automobile associations, automotive dealer groups
• builds strong lasting relationships with clients and leadership at operating locations
• manages day to day service issues through appropriate Manheim product channels
• trains and encourages utilization of all Manheim products and services.

Senior Manager, Client Solutions

Operations

• Serve as an advocate for our clients, auctions, carriers, and all beneficiaries of our product and service offering
• Leverage relationships across Logistics, BPOs, and CAI to exceed client expectations and deliver an exceptional client experience
• Responsible for remediating issues and addressing all escalations in a timely and effective manner
• Work closely with carriers, drivers, BPO partners, and team members to deliver on client SLAs
• Leverage tools, dashboards, and reports to create an exceptions-based approach to remediating out-of-compliance inventory and follow through to resolution
• Communicate effectively and clearly articulate client needs; collaborate effectively in a cross-functional team setting to collectively exceed client expectations
• Work closely with our DHL Control Tower to ensure seamless connectivity between Planners/Coordinators and field-based team in support of delivery and execution
• Play key role in requirements gathering and operational capability identification in new lines of business and delivery of new products and services
• Prepare, analyze, and present operational metrics and report for business reviews, operational performance reviews, and ‘state of the business’ discussions
• Advocate continuous improvement and provide feedback and input into processes and systems enhancements to optimize workflows and introduce efficiency
• Serve as the ‘Go To’ subject matter expert for your area of responsibility and book of business.

Senior Vehicle Operations Logistics Specialist

Project Manager

• lead the planning, sequencing, and delivery of Employee Service Center (ESC) and People Solutions Operations initiatives
• partner with People Solutions Operations leadership, CoE sponsors, ESC leaders, HRTS, Process Improvement, and Communications
• manage moderately complex projects across the ESC and People Solutions Operations portfolio
• drive stakeholder alignment, risk, and change communications and campaigns
• support continuous improvement of project management practices and capability within the Portfolio team

Senior Project Manager

Human Resources

• Provide guidance, support, and recommendations across a range of employee relations matters
• Support business leaders with employee disciplinary actions, performance improvement plans, involuntary termination review, and related advice
• Build strong partnerships and collaborate closely with leaders at all levels, HR Business Partners, Legal, and other internal teams
• Manage multiple matters simultaneously, often for competing stakeholders, in a fast-paced and evolving environment
• Serve as an employee relations subject-matter expert, advising and guiding leaders
• Analyze employee relations trends and proactively identify and escalate areas of opportunity
• Promote a positive and open employee relations environment where employees feel comfortable seeking guidance
• Conduct less complex employee relations investigations as needed

Employee Relations Business Partner

Executive Assistant

• The Employee Relations Senior Assistant provides support to the Employee Relations team by managing case intake and assignment, along with a variety of administrative and coordination responsibilities
• Using independent judgment and established tools and resources, the Senior Assistant supports daily ER team tasks
• The Senior Assistant manages multiple issues, at times for competing stakeholders, in a fast and ever-changing environment
• Follow established processes to prioritize, disposition, and assign cases within the case management system to Employee Relations Business Partners (ERBPs)
• Coach and advise employees and managers on the appropriate interpretation of Employee Relations policies and guidelines
• Ensure consistent interpretation and application of Employee Relations programs, policies, practices, and guidelines
• Track the status and resolution of employee and manager questions and issues
• Support the team with Employee Relations Direct Access matters, as needed
• Redirect matters to appropriate internal partners when required
• Manage intake, disposition, assignment, documentation, and closure of matters received through the Company’s hotline, including creating corresponding cases in ServiceNow and transferring case notes and closures as provided by ERBPs
• Assist with information gathering and documentation for legal complaints, charges and other matters, as needed
• Own and manage Tier 1 employee relations matters involving policy interpretation and other lower-complexity matters
• Create and maintain cases in the ER case management system for designated matters
• Utilize Workday, ServiceNow, and other tools to research case participants and accurately document required information
• Manage the Workday ER Self-Service inbox and created and assign corresponding ServiceNow cases
• Monitor ER team mailboxes and respond to inquiries as needed
• Maintain the ER team absence calendar
• Update content and materials within the ER team’s MS Teams channels
• Create and maintain documentation and process guides related to ERSP responsibilities
• Serve as the initial point of contact for employees on a variety of employee relations matters, as needed
• Prepares data-related reports for management, highlighting trends, inconsistencies, and areas for consideration
• Perform other duties as assigned.

Senior Employee Relations Assistant

• Jointly develops account plans with National Account Managers in line with national account strategies to achieve revenue and growth commitments.
• Works with the National Carrier Sales Team to act as account management contact with local market carrier customer representatives.
• Leads business development, implementation and service delivery conversations during the sales process.
• Responds to the NAD requests for service quotes for carriers within timeframes as defined in carrier MSAs.
• Monitors customer information via email and calls to gain an understanding of project status, concerns, and issues.
• Meets regularly with carrier customer to identify their transport, data, and infrastructure service needs.
• Cultivate relationships with customers to provide excellent service and develop future business opportunities.
• Makes complex sales presentations in partnership with the National Account Manager to carrier/wholesale customers.

Carrier Access Manager

Customer Support

• Provides technical customer support to ensure that all customers are satisfied with the products and services
• Engages with customers to ensure understanding of product/service capabilities and operations
• Trains customers in standard operational procedures and provides coaching/expertise to help resolve technical and procedural difficulties
• Liaises with product, service delivery, and other teams to help address unanticipated issues and situations
• Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues
• Responsible for routine customer questions relating to product usage within VinSolutions support
• Provide support for technical issues relating to the Cox Automotive suite of products
• Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards

Technical Customer Care Specialist I – Dealertrack FI

• Partner with sales, solution engineering, and delivery teams on large, complex enterprise deals
• Support customers in transitioning from current to future state
• Drive stakeholder alignment, adoption, and change readiness across customer organizations
• Work alongside customer program managers and executive stakeholders to ensure successful transformation outcomes
• Identify risks to adoption and proactively develop mitigation strategies
• Ensure RapidScale is prepared to deliver on what is sold by aligning internal teams
• Support sales and go-to-market transformation initiatives when not assigned to active deals
• Develop and execute change strategies aligned to deal-specific transformation objectives

Organizational Change Manager

Engineer

• Execute infrastructure migrations, including rehost and replatform initiatives, from on-premises or legacy environments into: RapidScale private cloud (VMware-based) Public cloud platforms (Azure, AWS, GCP)
• Perform discovery, assessment, and migration planning for client environments.
• Build and configure target environments, including compute, storage, networking, and security components.
• Execute migration activities using tools and methodologies such as: VMware HCX, vMotion Azure Migrate, AWS MGN Backup and replication tools.
• Troubleshoot and resolve issues during migration cutovers and stabilization phases.
• Validate migrated environments to ensure performance, security, and operational readiness.
• Document environments, migration processes, and configurations for handoff to Managed Services.
• Collaborate cross-functionally with network, security, platform, and delivery teams to ensure seamless execution.
• Support continuous improvement of migration methodologies, tooling, and automation.
• Provide guidance and mentorship to junior engineers (Senior/Lead levels).

IaaS Migration Engineer, Level II

Client Services Representative

• The Manager of Fleet Client Services will lead and provide directions for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer service.
• Responsible for managing and growing a portfolio of Fleet Maintenance clients in a high-volume market.
• Acts as a manager-level escalation point for complex customer issues.
• Responsible for making decisions and managing accounts to ensure they achieve measurable results from the product.
• Evaluate growth opportunities by client needs and market trends, assess business options to address those needs and make recommendations to leader.
• Build and maintain client relationships and ensure exceptional customer experience.
• Provide leadership and direction to scheduling team who will coordinate services to meet needs of the client(s).

Manager, Fleet Client Services

Director

• Define and execute a customer performance and retention strategy aligned to enterprise growth objectives
• Identify growth opportunities through performance insights, customer feedback, and operational data
• Partner with Sales, Operations, and Technology to support customer onboarding, expansion, and renewal efforts
• Lead executive‑level customer relationships, including QBRs, escalations, and strategic planning sessions
• Own operational outcomes across fleet maintenance, asset lifecycle management, and connected vehicle services
• Establish and govern KPIs, scorecards, and performance management rhythms tied to customer commitments and financial outcomes
• Ensure consistent execution across teams, service providers, and internal operation groups through root cause analysis and continuous improvement
• Drive corrective action plans for performance gaps and service risks
• Act as the primary advocate for customer needs across Operations, Technology, Data Analytics and Marketing
• Translate customer feedback into operational improvements, technology enhancements, and service design changes
• Serve as a senior liaison between customers and internal stakeholders to resolve systemic issues and improve satisfaction
• Lead and develop senior managers and client‑facing teams responsible for customer performance
• Build a culture of accountability, continuous improvement, and customer‑centric decision making
• Set clear expectations, performance goals, and development plans for leadership and frontline teams
• Develop multi‑year operational and customer performance roadmaps aligned with enterprise strategy
• Improve workflows, scalability, and efficiency through process redesign and technology adoption
• Partner with Technology and Analytics teams to enhance visibility into events and customer driven metrics

Director, Customer Performance Management – Cox Fleet

• Serve as a strategic partner to automotive dealerships, leveraging your hands-on dealership experience to drive adoption and performance of Cox Automotive solutions.
• Evaluate dealership operations and align product usage with dealer goals, focusing on efficiency, profitability, and customer satisfaction.
• Establish a regular cadence of in-store and virtual engagements to assess performance, identify gaps, and implement process improvements.
• Apply your fixed ops expertise to optimize service lane operations using Xtime and related tools.
• Identify upsell opportunities by understanding dealership pain points and recommending relevant solutions.
• Collaborate closely with sales and product teams to ensure seamless integration of new offerings into dealership workflows.
• Proactively manage at-risk accounts using a consultative, data-driven approach to retain and grow relationships.
• Stay current on product updates and enhancements and communicate their value in the context of dealership operations.