Technical Customer Care Specialist I – Dealertrack FI

Cox Enterprises

Technical Customer Care Specialist providing support to customers with technical issues via phone and email. Engaging with clients from Cox Automotive to resolve product and application inquiries.

Posted 5/7/2026full-timeRemote • Kansas, Pennsylvania, Utah, Vermont • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

About the role

Key responsibilities & impact

Provides technical customer support to ensure that all customers are satisfied with the products and services
Engages with customers to ensure understanding of product/service capabilities and operations
Trains customers in standard operational procedures and provides coaching/expertise to help resolve technical and procedural difficulties
Liaises with product, service delivery, and other teams to help address unanticipated issues and situations
Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues
Responsible for routine customer questions relating to product usage within VinSolutions support
Provide support for technical issues relating to the Cox Automotive suite of products
Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards

Requirements

What you’ll need

High School Diploma/GED
Generally, less than 2 years of experience
Ability to troubleshoot and document issues related to system performance and functionality
Excellent communication skills (Verbal and Written)
Strong problem-solving/troubleshooting skills
Strong interpersonal skills and attention to detail
Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
Ability to work independently as a team to deliver on individual and business goals

Benefits

Comp & perks

Employees are eligible to receive a minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingtechnical supportsystem performancesystem functionalityquality assurance

Soft Skills

communication skillsproblem-solvinginterpersonal skillsattention to detail

Certifications

High School DiplomaGED