Courtyard by Marriott

Operations

• Own the overall inventory strategy across Courtyard’s categories, balancing liquidity, velocity, margin, and customer experience while guiding buying decisions across categories and price tiers.
• Partner with Finance and executive leadership to set inventory budgets, category-level buying targets, and risk parameters tied to capital allocation and marketplace demand.
• Build and maintain forecasting models that inform buying strategy, inventory exposure, and redemption behavior, continuously refining them using marketplace data and post-buy performance.
• Monitor inventory health across aging, redemption exposure, liquidity, and price-band coverage, surfacing risks and recommending corrective actions.
• Lead the strategic evaluation and prioritization of new categories and vertical expansion opportunities, including pilots, feasibility assessments, and scaling plans.
• Develop decision frameworks that enable fast, disciplined tradeoffs across buying strategy, inventory exposure, and capital risk.
• Define and oversee liquidation and de-risking strategies, partnering with Finance and Operations to ensure efficient execution and incorporating insights into future buying strategy.
• Serve as a central connector across Inventory, Finance, Product, Operations, and GTM to align planning, supply strategy, and marketplace initiatives.
• Partner with Finance on Operations budgeting and financial planning, translating category and inventory strategy into cost assumptions, forecasts, and investment priorities.
• Provide executive-level reporting and insights on inventory performance, category growth, capital exposure, and strategic opportunities.
• Mentor and support team members while helping design the structure, processes, and tooling needed to scale the inventory strategy function over time.

Director of Operations Strategy

• Project manage the day-to-day Operations roadmap, priorities, and cross-team deliverables
• Lead small to mid-sized ops projects end-to-end (scope, timeline, owners, delivery)
• Partner with Customer Success and Trust & Safety to resolve operational drivers of customer issues (fake cards, damaged inventory, missing items, delayed shipments)
• Own packaging strategy across product categories and price tiers, including standards, materials, cost targets, and vendor selection
• Develop and maintain operational workflows for inventory clearance and liquidation, coordinating planning and execution with Finance and Vault Operations
• Own relationships with ops vendors tied to packaging, shipping supplies, and liquidation partners
• Identify operational gaps and recommend process improvements, tooling enhancements, or workflow changes that improve efficiency and reduce operational friction
• Build SOPs, documentation, and lightweight tools that support scalable and repeatable operational processes

Operations Manager

Procurement

• Lead and manage the sourcing of TCG inventory across conventions, card shows, local game stores, and distributor networks
• Maintain and grow relationships with game stores, dealers, distributors, and collectors to ensure a steady pipeline of high-quality TCG inventory
• Negotiate purchases, secure competitive pricing, and evaluate opportunities for bulk buys and strategic acquisitions
• Work closely with the Vault Operations team to ensure smooth intake, cataloging, and storage of newly sourced TCG inventory
• Partner with internal teams to forecast inventory needs and replenish high-demand sets, sealed product, and singles
• Manage the grading submission pipeline, ensuring cards are submitted efficiently and returned on timelines that support product releases
• Evaluate raw card quality at the point of sourcing, ensuring a healthy flow of gradable inventory
• Collaborate with Marketing and Growth teams to identify inventory needed for campaigns, promotions, and key calendar moments
• Partner with Product to help identify new TCG product opportunities—from curated drops and set breaks to marketplace expansions
• Stay close to community trends across major TCG ecosystems to inform buying strategy and category growth

Sourcing Manager

• Engineer end-to-end workflows across receiving, intake, storage, picking, packing, and shipping to optimize throughput, accuracy, labor efficiency, and space utilization
• Define standard operating models and performance benchmarks across vaults
• Develop labor standards, capacity models, and staffing plans tied to volume forecasts
• Design warehouse and vault layouts, including slotting strategy, workstation design, travel paths, and material flow
• Support long-term network planning and new vault design, including throughput modeling and space requirements
• Lead operational design for new facility launches from concept through stabilization
• Evaluate, model, and implement automation and tooling (scanning workflows, conveyor systems, sortation, robotics, WMS enhancements)
• Partner with Engineering and Product to design operational systems, data models, and tooling that reflect real-world workflows
• Translate operational requirements into technical specifications and system design inputs
• Build and analyze operational models to identify bottlenecks, constraints, and cost drivers
• Define KPIs and instrumentation to measure flow, productivity, quality, and utilization
• Run experiments and pilots to validate improvements before scaling
• Lead improvement initiatives from design through implementation and adoption
• Produce SOPs, training materials, and engineering documentation to support consistency
• Act as the technical bridge between operators on the floor and software / product teams

Industrial Engineer – Logistics, Warehouse Operations

Customer Success Manager

• Build, manage CRM and loyalty campaigns, journeys and automations on behalf of the Marketing group
• Manage projects with partner departments and teams, including both creative and technical
• Develop, document, and execute A/B/x and MAB campaigns for audience and journey optimization across owned channels.
• Support Marketing & Courtyard leadership with presentations, evaluations and implementation strategies that support CRM & loyalty growth
• Develop and maintain best-in-class business process and project process conventions, while collaborating with CRM leadership on sustained growth frameworks.
• Support, analyze, and manage the resolution of critical production application issues, such as our ESP and MMPs
• Research and analysis of competitor lifecycle messaging and loyalty programs
• Perform other job-related functions as assigned

CRM Manager

• Own the Live Operations Program
• Lead the planning and execution of Courtyard’s LiveOps calendar, including thematic packs, seasonal launches and weekly platform event quests.
• Ensure a consistent cadence of engaging in-platform experiences that drive engagement, retention and GMV growth.
• Manage the operating rhythm for LiveOps, including planning cycles, launch readiness reviews, risk assessments and post launch retrospectives.
• Own the launch process, this includes setting up the events on platform, asset uploads and ensuring set up is bulletproof to go live.
• Monitor competitor launches, events and industry trends.
• Bring new ideas and inspiration for thematic pack releases, tooling improvements and promotional moments that keep the platform fresh.
• Coordinate closely with Engineering, Creatives, Product Marketing, Inventory, and Data teams to ensure new events and experiences launch smoothly across web and mobile.
• Manage real-time operational issues and maintain calm execution during high-stake launches.
• Build Scalable Live Ops Systems
• Work closely with the Inventory & Sourcing team to align on supply, pricing and product mix for upcoming launches.
• Collaborate with Marketing teams to align UA, CRM, Social and Community activations around key live moments.
• Partner with the Creative Services team to ensure all event visuals, assets are delivered on time.
• Measure Performance & Optimize
• Work with the Data & Analytics team to evaluate event performance across GMV, revenue, engagement, retention and conversion metrics.
• Identify insights from event performance and recommend improvements to future launches.
• Run experiments and A/B tests to improve on-platform event performance and customer engagement.

Live Operations Marketing Manager

Accounting Manager

• Help design and scale Courtyard’s accounting function as the company grows
• Own core accounting operations including journal entries, reconciliations, and financial reporting
• Support and drive the monthly close process and ensure timely and accurate financial statements
• Manage key accounting areas such as inventory accounting, marketplace transactions, and subscription based revenue recognition
• Partner with product, engineering, and operations teams to support new initiatives and ensure appropriate accounting treatment
• Identify opportunities to automate workflows and improve accounting processes using modern tools and AI
• Help implement scalable systems, internal controls, and accounting policies as the business evolves
• Assist with audits, external reporting, and regulatory compliance requirements
• Document accounting policies and procedures to support operational excellence and scalability
• Contribute to strategic projects such as system implementations, process redesign, and financial infrastructure improvements
• Support FP&A initiatives through financial analysis and operational insights
• Help build and mentor the future accounting team as Courtyard continues to grow

Product Designer

• Own the end-to-end product design process—from research and concepting to prototyping and final UI
• Translate complex product requirements into simple, elegant, and highly engaging experiences
• Build interactive prototypes and design systems in Figma, ensuring consistency across all touchpoints
• Collaborate with Product, Engineering, and Marketing teams to align on strategy and deliver high-quality experiences at speed
• Conduct and synthesize user research, feedback sessions, and usability testing to inform design decisions
• Champion a user-centered design approach while balancing business goals
• Contribute to product vision and strategy, bringing fresh perspectives on community engagement

Senior Product Designer

Product Manager

• Own the end-to-end growth strategy across the full user lifecycle (acquisition, activation, engagement, retention, monetization), with growth as the company’s top priority.
• Lead and execute high-impact experiments designed to materially move core business metrics, with a relentless focus on measurable outcomes.
• Bring proven experience scaling a consumer-facing company through rapid growth phases; has “been there, done that” at a meaningful level.
• Define, prioritize, and optimize the key growth metrics (LTV, CAC, activation rate, retention curves, conversion funnels, virality, etc.) and build clear dashboards to track performance.
• Operate with strong ownership and autonomy…able to design experiments, analyze results, and drive implementation.
• Identify growth levers quickly and translate insights into actionable product changes that drive compounding impact.
• Partner cross-functionally with Engineering, Design, Marketing, and Analytics to ship high-velocity growth initiatives.
• Continuously identify untapped opportunities across product surfaces to unlock incremental growth.

Group Product Manager – Growth

Influencer Marketing

• Develop and manage a comprehensive influencer marketing roadmap aligned with Courtyard’s growth goals, cultural moments and product launches.
• Define how influencer marketing supports GMV growth, new buyer acquisition, retention and brand credibility.
• Balance always-on creator programs with tentpole activations and launches.
• Establish and grow influencer, partner programs across multiple tiers (macro, mid, micro).
• Identify, recruit and manage high-impact creators across collectibles, sports cards, gaming, luxury, and adjacent verticals.
• Structure partnerships that drive both authentic storytelling and measurable performance.
• Own influencer performance metrics, including CAC, GMV, conversion, cohort quality.
• Build scalable tracking, attribution and reporting frameworks in partnership with Growth , Data Science, and Engineering.
• Regularly communicate results, insights, and optimization opportunities to senior leadership.
• Partner closely with Creative Services to shape influencer briefs, content direction and campaign narratives.
• Ensure creator content aligns with Courtyard’s brand, product truth and audience.
• Continuously test formats, platforms and creator styles to improve performance.
• Proactively identify new creator ecosystems and cultural moments relevant to Courtyard’s audience.
• Implement AI driven workflows and automation systems to improve efficiency, scale partnerships and maximize returns.
• Serve as an internal expert on influencer and creator trends.
• Structure compelling deals and revenue share models that benefit both the creators and Courtyard.