Courtyard by Marriott

Operations Manager

Courtyard by Marriott

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Vault

About the role

  • Project manage the day-to-day Operations roadmap, priorities, and cross-team deliverables
  • Lead small to mid-sized ops projects end-to-end (scope, timeline, owners, delivery)
  • Partner with Customer Success and Trust & Safety to resolve operational drivers of customer issues (fake cards, damaged inventory, missing items, delayed shipments)
  • Own packaging strategy across product categories and price tiers, including standards, materials, cost targets, and vendor selection
  • Develop and maintain operational workflows for inventory clearance and liquidation, coordinating planning and execution with Finance and Vault Operations
  • Own relationships with ops vendors tied to packaging, shipping supplies, and liquidation partners
  • Identify operational gaps and recommend process improvements, tooling enhancements, or workflow changes that improve efficiency and reduce operational friction
  • Build SOPs, documentation, and lightweight tools that support scalable and repeatable operational processes

Requirements

  • 5+ years of experience in operations, program management, supply chain, logistics, or a related field
  • Ability to travel 25% of the time
  • Strong project management skills with the ability to manage multiple initiatives simultaneously
  • Experience building and improving operational processes and SOPs
  • Analytical mindset with the ability to track and interpret operational metrics
  • Excellent cross-functional collaboration and communication skills
  • Comfortable operating in fast-moving environments where priorities evolve quickly
  • Experience in fulfillment, logistics, marketplace operations, or inventory-heavy businesses
  • Experience working with vendor management and supply chain partners
  • Familiarity with operational tooling, workflow automation, or building lightweight internal systems
Benefits
  • Comprehensive health insurance packages with dependent coverage
  • 401(k) plan with a 4% employer match to help you plan for the future
  • $100 monthly dogfooding stipend to support trying out our products firsthand
  • Access to employee wellness programs designed to support your overall well-being
  • Enjoy the flexibility of a fully remote work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementoperations managementsupply chain managementlogisticsprocess improvementSOP developmentanalytical skillsvendor managementworkflow automationinventory management
Soft Skills
cross-functional collaborationcommunication skillsability to manage multiple initiativesanalytical mindsetadaptabilityproblem-solvingrelationship managementorganizational skillsattention to detailtime management