Coupa Software

Payroll

• Follow the payroll calendar timelines to prepare accurate inputs and validate new hire information.
• Review and validate payroll outputs and ensure 100% accuracy.
• Coordinate approvals with the payroll manager and manage vendor communications.
• Complete trackers and manage timely statutory payments.
• Manage year-end filings and support for tax forms.
• Ensure timely updates to Standard Operating Procedures (SOPs).
• Partner closely with HR to ensure seamless data flow between systems.

Payroll Specialist

Platform Engineer

• Lead the technical strategy and delivery roadmap for expanding Coupa's AI platform capabilities.
• Build and manage a high-performing engineering team across the US and India, hiring across ML, data engineering, and platform disciplines.
• Drive strategic partnership evaluations with AI infrastructure and model providers.
• Define and prioritize AI use cases that deliver the highest accuracy and business impact, working closely with product leadership.
• Expand model training, evaluation, and serving infrastructure beyond frontier model integrations.
• Own data strategy for AI, ensuring the right data pipelines, quality frameworks, and privacy-safe practices feed model development.
• Coordinate with existing AI platform, data platform, application platform, and cloud operations teams.
• Manage budget, hiring plan, and delivery milestones for the AI platform engineering organization.
• Present strategy, progress, and results to VP/SVP/C-level stakeholders.
• Ensure data safety, tenant isolation, and responsible AI practices across all AI capabilities.

Senior Director, AI Platform Engineering

AI Engineer

• Define the architecture for model training, evaluation, and serving across Coupa's AI platform.
• Evaluate and select model approaches (open-weight, commercial, and hybrid) against enterprise accuracy and cost requirements.
• Design evaluation frameworks that measure model quality on Coupa's specific task categories.
• Drive technical partnership evaluations with AI infrastructure and model providers.
• Architect training data pipelines, including synthetic data generation and quality validation.
• Design retrieval-augmented generation (RAG) systems that extend our existing RAG infrastructure with structured knowledge retrieval.
• Establish technical standards for model safety, tenant data isolation, and responsible AI.
• Write code, review PRs, and prototype approaches, especially in the early phases.
• Mentor and guide ML and data engineers across US and India.
• Collaborate with product, existing AI platform, and cloud operations teams.

Principal Engineer – AI/ML Architecture

Full-stack Engineer

• Lead the architectural evolution. Traffic is growing, functionality is expanding, robustness matters more than ever. You'll define what changes, in what order, and why.
• Set the patterns: API design, microservice boundaries, deployment pipelines, monitoring, reliability. Make them real, not theoretical.
• Mentor engineers. Guide decisions. Review architecture and code. Build the kind of team that ships ambitious work.
• Join the Architectural Steering Group. Share what you learn with Principal Engineers across Coupa. Import what works elsewhere.
• Partner with SRE on cloud-native infrastructure: CI/CD, containers, infrastructure-as-code, multi-cloud capabilities.
• Own security, multi-tenancy isolation, data governance, and compliance across all regions.
• Work with product, design, and business teams to turn supplier workflows into systems that scale.

Principal Software Engineer

Account Executive

• Collaborating with customers, Customer Value Managers (CVMs), and internal teams to identify cross-sell opportunities aligned with customer business objectives
• Developing and executing on an account development strategy to establish Coupa as the leading Total Spend Management platform
• Creating an account penetration model that enables multi-angle access to key stakeholders within the customer organization
• Crafting value messaging targeted towards the chief economic buyer in target accounts, aligning with their specific needs and challenges.
• Partnering with supporting functions such as CVMs, Value Solutions Consultants, and Customer Support to enhance Coupa's brand presence in assigned accounts.

Senior Account Director, Customer Growth

• Translate complex business requirements into robust backend architectural designs, modeling secure, high-throughput microservices.
• Own the performance, caching (using Redis), and scaling of relational database architectures (SQL Server), diagnosing complex queries, lock contention, and indexing issues.
• Integrate resilient distributed processing workflows using queue systems and event streams (e.g., Kafka, RabbitMQ).
• Coordinate across global locations to plan, optimize, and safely execute high-quality database migrations and backend service releases.
• Provide consistent technical guidance, conduct architecture design reviews, and mentor backend team members on advanced C# and concurrency patterns.

Senior Software Engineer

• Architectural Strategy: Architect and develop one or more major areas of Coupa’s SaaS products, guiding how monolithic systems evolve into microservices.
• Technical Leadership: Act as a hands-on lead, driving code/design reviews, establishing engineering standards, and defining the long-term technical direction for the .NET team.
• AI & Innovation: Lead the backend integration of LLMs, vector search, and AI platform tooling directly into core business spend capabilities.
• Scale & Resilience: Address database bottlenecks, coordinate complex background job execution, and ensure high-availability system designs as we scale.
• Agile Advocacy: Cultivate a modern DevOps model with continuous integration and continuous delivery (CI/CD) and automated testing (TDD).

Senior Lead Software Engineer

Architect

• Act as a functional resource across the broader Procure-to-Invoice (P2I) domain, supporting presales efforts and service scoping discussions to help secure professional services SOWs.
• Conduct customer design health assessments within the install base to identify process inefficiencies and suggest optimization opportunities across procurement and invoicing processes.
• Partner with Services Sales to scope functional services requests, translating delivery needs into clear, scalable proposals and product configurations.
• Support the transition from Sales to Services, helping ensure continuity from the presales scoping phase into project delivery.
• Collaborate cross-functionally with product management to share customer feedback, participate in design reviews, and advocate for useful product enhancements.
• Assist in authoring and updating standardized services offerings aligned to current product capabilities.
• Support the scoping and design of early services for emerging product capabilities, working alongside product teams and early adopters.
• Maintain and contribute to proposal templates, knowledge repositories, and scoping tools to help scale presales activities across the team.

Services Design Architect

• Define and drive the long-term vision and multi-year strategy for Coupa's backend .NET architecture.
• Act as a lead contributor on key or critical projects with broad design issues.
• Establish and enforce best practices for API-driven services (REST, GraphQL), microservice orchestration, data transport, and platform monitoring across all backend initiatives.
• Evaluate and implement cutting-edge technologies in distributed computing, asynchronous messaging (Kafka), and integrate AI/ML platform tooling.
• Take responsibility for the delivery of complex backend services on set timelines by coordinating across multiple engineering departments and product teams.
• Serve as a subject matter expert on a wide range of specialty areas. Mentor Senior and Lead engineers.

• Architect and lead the development of one or more major platform areas of Coupa’s globally scaling SaaS products
• Design and implement next-generation AI features, including hands-on integration of Large Language Models (LLMs) and custom AI Gateways
• Partner with Product, Design, and Enterprise Architecture teams to build end-to-end features that resolve complex financial spend issues
• Continuously seek opportunities to optimize performance, simplify existing system code, and enhance CI/CD pipelines
• Partner with customer support and professional services teams to quickly debug and resolve escalated, complex client-facing production issues

Lead Software Engineer

Manager

• Establish your role as trusted advisor to the customer by bringing strategic direction and providing strong internal advocacy on behalf of your customers
• Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business objectives
• Collaborate across the Coupa ecosystem to drive GRR and NRR, ensuring customers are achieving the defined business outcomes, realizing value and expanding their Coupa partnership
• Develop customers into advocates by creating opportunities to showcase success via events, webinars, case studies, and analyst references.
• Strengthen Coupa’s market presence by fostering relationships that generate references, peer-to-peer influence, and NPS growth.
• Build Tomorrow Together by developing and sharing best practices, challenging the “status quo” and providing feedback to ensure Customer Value Management is continuously improving

Senior Customer Value Manager

Account Manager

• Own the Americas partner success strategy, define priorities, structure, and operating rhythm for the region, in step with the global charter set by EMEA and APJ.
• Lead, grow, and develop the existing team of senior and junior partner success managers across North and South America.
• Build and manage executive-level partner relationships to accelerate partners' ability to position, sell, and deliver Coupa solutions.
• Drive partner activation, capability, and capacity, in partnership with Field Alliances and Professional Services.
• Develop partner-specific business plans aligned to regional and vertical growth goals and track them through scorecards and regular reviews.
• Act as the primary point of contact between partners and internal teams along with alliance owners, Sales, Professional Services, Marketing, Product, and Finance.
• Partners with account managers and practice leads on resource capacity planning and pipeline growth.
• Ensure partners are commercially ready to transact and resolve issues as they surface.
• Bring a point of view on where the regional partner model should evolve, and help shape it, rather than simply run what exists today.
• Represent the Americas region in global partner success planning, contributing to and aligning with worldwide strategy.

Senior Director, Supplier Partnerships

Procurement

• Support the development and execute detailed sourcing strategies for assigned indirect categories, identifying cost-reduction opportunities, and supplier consolidation plans.
• Plan, prepare, and execute competitive sourcing events (RFx, auctions) end-to-end using the Coupa Sourcing module.
• Assist in leading commercial negotiations with suppliers, focusing on achieving year-over-year cost savings, favorable payment terms, and risk mitigation.
• Conduct quantitative and qualitative analysis of supplier proposals, making data-backed recommendations to internal stakeholders for final supplier selection.
• Utilize the Coupa Contract Management module to draft, track, and manage all sourcing-related agreements, ensuring compliance with legal and security standards.
• Ensure that spend compliance adheres to the contracted terms (pricing, volume, quality) and that contracts are linked correctly to Purchase Orders (POs) in the system.
• Partner with the Supplier Lifecycle team to ensure seamless transition of newly awarded suppliers into the automated onboarding and risk vetting process.
• Regularly analyze spend data within Coupa to identify new sourcing waves and monitor category performance against established baselines.
• Accurately track, report, and validate realized savings from sourcing initiatives using Coupa's reporting tools, aligning with Finance targets.
• Serve as the primary procurement point of contact for internal business units, educating them on the Coupa Sourcing process and ensuring requirements are clearly defined before market engagement.

Strategic Sourcing Manager

Backend Engineer

• Architect & Build: Collaborate with Product and Development teams to build new features and find creative, elegant solutions to complex backend problems.
• Scale Systems: Design and implement robust Java services and Spring Boot microservices that handle high-concurrency procurement workflows.
• Cloud Agnostic Strategy: Leverage your understanding of multiple hyper-scalers (AWS, Azure, GCP) to build platform-agnostic solutions that ensure high availability and vendor flexibility.
• Full Lifecycle Ownership: Lead the upgrade, enhancement, maintenance, and consumption of core services to ensure long-term platform health.

Senior Software Engineer – Java

Cloud Engineer

• Lead Platform Architecture and Strategy: Define and drive the long-term technical vision for Agentic AI platform and LLM infrastructure, making strategic decisions on technology choices, architectural patterns and platform evolution.
• Design Enterprise-Scale Platform Solutions: Architect complex, multi-tenant platform systems that support high availability, scalability, and security requirements across global multi-cloud environments
• Drive Technical Leadership and Mentorship: Lead and mentor a team of platform devops engineers, providing technical guidance, code reviews, and career development while fostering a culture of engineering excellence
• Establish Platform Engineering Standards: Define and implement best practices, coding standards and architectural principles that ensure consistency, reliability, and maintainability across all platform components
• Involve in evaluation of new products and technologies like RAG, MCP servers. AI Agents, Agentic Workflows, etc.
• Deployment and Life cycle Management of LLM & Embedding Models.
• Build and manage MLOps pipeline.
• Infrastructure As Code (IaC e.g Terraform) with Multi Cloud Deployments.
• Ensure technical quality through code reviews, architecture discussions, and engineering standards.
• Collaborate with the Principal Architect and AI/ML Engineering Lead on technical direction.
• Collaborate with platform, Dev & QE teams to plan & deploy the releases.
• Participate in design reviews, code reviews, troubleshooting incidents & write, and review Incident RCAs

Payroll Specialist

Senior Director, AI Platform Engineering

Principal Engineer – AI/ML Architecture

Principal Software Engineer

Senior Account Director, Customer Growth

Senior Software Engineer

Senior Lead Software Engineer

Services Design Architect

Principal Software Engineer

Lead Software Engineer

Senior Customer Value Manager

Senior Director, Supplier Partnerships

Strategic Sourcing Manager

Senior Software Engineer – Java

Lead Cloud Software Engineer