Senior Customer Value Manager

Coupa Software

Senior Customer Value Manager leading customer engagement and driving success strategies in the spend management space. Empowering clients with data-driven insights and value creation for operational excellence.

Posted 7/15/2026full-timeRemote • Ohio • 🇺🇸 United StatesSenior💰 $127,000 - $144,333 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in P2P and S2C domains, with a strong focus on customer advocacy and relationship management. Proven ability to drive business outcomes through collaboration, strategic direction, and effective project management.

Highest-signal resume keywords

P2P Domain ExpertiseS2C Domain ExpertiseCustomer Management ExperienceProject Management SkillsData Analytics Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Negotiation SkillsOrganizational SkillsInterpersonal SkillsPerseveranceEntrepreneurial Mindset

Certifications & Qualifications

Bachelor's DegreeMaster's Degree

Industry Keywords

Customer Engagement ModelCustomer Value ManagementNPS GrowthCross-Functional TeamsConsulting ExperienceBPO ExperienceSaaS Software Solutions

About the role

Key responsibilities & impact

Establish your role as trusted advisor to the customer by bringing strategic direction and providing strong internal advocacy on behalf of your customers
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business objectives
Collaborate across the Coupa ecosystem to drive GRR and NRR, ensuring customers are achieving the defined business outcomes, realizing value and expanding their Coupa partnership
Develop customers into advocates by creating opportunities to showcase success via events, webinars, case studies, and analyst references.
Strengthen Coupa’s market presence by fostering relationships that generate references, peer-to-peer influence, and NPS growth.
Build Tomorrow Together by developing and sharing best practices, challenging the “status quo” and providing feedback to ensure Customer Value Management is continuously improving

Requirements

What you’ll need

6 Years P2P and/or S2C domain expertise
Preferred candidates will have customer / client management experience, either via consulting/BPO experience or from S2C SaaS software/solutions
Ability to collaborate naturally and incorporate big-picture, “win-win” negotiation skills
Perseverance in both challenging and recurring situations
An entrepreneurial mindset, focusing on outcome-based problem solving
Solid organizational, interpersonal and data analytics skills
Ability to develop and maintain executive relationships and incorporate associated influencing strategies
Project management skills, including managing disparate, cross-functional teams across internal, customer and 3rd party teams.
Minimum Bachelor’s degree required – Master’s degree is preferred
Candidate need to physically reside in Eastern US (preferably east of Mississippi river)
Flexibility to travel up to 40%

Benefits

Comp & perks

Health insurance
Retirement plans
Professional development opportunities
Flexible work arrangements
Paid time off