Drive business growth through new account development and expansion of current customer partnerships
Partner with other sales and operations teams to deliver integrated solutions for customers
Oversee daily LTL operations, including carrier scheduling, freight optimization, and shipment consolidation, while serving as the primary customer contact for service issues and escalations
Build and maintain strategic partnerships with major LTL carriers; negotiate and manage contracts to ensure competitive pricing and service quality.
Manage the LTL billing process, resolving discrepancies and disputes in partnership with the accounting department to ensure accurate invoices
Implement process improvements to enhance efficiency, reduce costs and drive profitability
Lead, train and develop team members with clear advancement pathways while creating and monitoring key performance indicators such as on-time delivery, cost-optimization, and margin improvement
Champion technology adoption and leverage reporting tools to maintain operational excellence and competitive advantage
Requirements
Minimum 3+ years’ experience in LTL Sales & Operations at a freight brokerage or LTL carrier
Preferred 5+ years with demonstrated revenue growth and team leadership
Proven track record in carrier relationship management with major LTL carriers
Experience onboarding and growing customer accounts in the LTL space
Proficiency with Transportation Management Systems (TMS) and Customer Relationship Management Systems (CRM)