Strategic Business Development Manager – Influencer
moomoo
Case Manager
The Sandbox
full-time
Posted on:
Origin: • 🇺🇸 United States • Virginia
Visit company websiteSalary
💰 $60,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Recruit, train, and mentor Customer Care Coordinators
- Develop onboarding, training, and performance standards for the care coordination team
- Provide ongoing coaching to ensure consistent delivery of compassionate, high-quality service
- Establish and refine processes for customer onboarding, needs assessments, and relationship management
- Monitor workload distribution and scheduling to ensure customers are supported efficiently and effectively
- Collaborate with leadership to plan staffing needs and service delivery strategies
- Track customer satisfaction, identify trends, and implement service improvements
- Conduct regular audits of care coordination interactions and provide feedback to the team
- Serve as an escalation point for customer or family concerns requiring higher-level attention
- Ensure customer and family voices are heard and partner with leadership to align service delivery with evolving needs of seniors and their families
Requirements
- 5+ years of experience in geriatric case management
- At least 2 years in a leadership or supervisory role in healthcare or senior services
- Master's or college degree in Gerontology (preferred)
- Strong leadership, coaching, and team-building skills
- Excellent communication and relationship management skills
- Proven ability to design, implement, and improve customer service processes
- Empathy, patience, and a strong commitment to serving aging adults and their families
- Proficiency in CRM systems, customer experience tools, and performance monitoring methods
- Bonus points for HubSpot experience
