Corporate Traffic Logistics

Operations

• Drive business growth through new account development and expansion of current customer partnerships
• Partner with other sales and operations teams to deliver integrated solutions for customers
• Oversee daily LTL operations, including carrier scheduling, freight optimization, and shipment consolidation, while serving as the primary customer contact for service issues and escalations
• Build and maintain strategic partnerships with major LTL carriers; negotiate and manage contracts to ensure competitive pricing and service quality.
• Manage the LTL billing process, resolving discrepancies and disputes in partnership with the accounting department to ensure accurate invoices
• Implement process improvements to enhance efficiency, reduce costs and drive profitability
• Lead, train and develop team members with clear advancement pathways while creating and monitoring key performance indicators such as on-time delivery, cost-optimization, and margin improvement
• Champion technology adoption and leverage reporting tools to maintain operational excellence and competitive advantage

LTL Sales and Operations Manager

Customer Support

• Monitor and track all active shipments to ensure on-time delivery and accurate status updates (typically 1pm to 10pm WFH after training).
• Booking/Posting next day freight and any recoveries needed.
• Ensuring to keep up with Customer distro communications.
• Serve as the main point of contact for carriers, drivers, and customers during after-hours operations.
• Proactively identify and resolve any issues or delays in transit, escalating as needed.
• Update internal systems with accurate, real-time shipment details and status changes for our customers.
• Communicate professionally with customers to provide timely updates and solutions.
• Collaborate with the day operations team to ensure a seamless transition and accurate handoff of information.
• Maintain accurate records of all communication, updates, and issue resolutions.
• Ensure compliance with company policies, safety standards, and customer requirements.

LTL Sales and Operations Manager

Customer Care