Customer Care, 2nd Shift

Corporate Traffic Logistics

Customer Care professional ensuring seamless logistics operations after hours by tracking shipments and resolving inquiries. Acting as the primary contact for carriers and customers in the Jacksonville area.

Posted 6/4/2026full-timeJacksonville • Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Monitor and track all active shipments to ensure on-time delivery and accurate status updates.
Serve as the main point of contact for carriers, drivers, and customers during after-hours operations.
Proactively identify and resolve any issues or delays in transit, escalating as needed.
Update internal systems with accurate, real-time shipment details and status changes.
Communicate professionally with customers to provide timely updates and solutions.
Collaborate with the day operations team to ensure a seamless transition and accurate handoff of information.
Maintain accurate records of all communication, updates, and issue resolutions.
Ensure compliance with company policies, safety standards, and customer requirements.

Requirements

What you’ll need

1+ year(s) experience within freight brokerage.
Strong organizational and multitasking skills with attention to detail.
Excellent communication and problem-solving abilities.
Ability to work independently and make quick decisions in a fast-paced environment.
Ability to learn industry-specific software.
Able to work after-hours and adapt to changing priorities.

Benefits

Comp & perks

Competitive pay with opportunities for growth.
Hands-on experience in logistics operations and supply chain management.
401(k) with immediate company match upon eligibility.
Dental, Health, and Vision insurance.
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

freight brokerageshipment trackingissue resolutionstatus updatesrecord maintenance

Soft Skills

organizational skillsmultitaskingattention to detailcommunication skillsproblem-solvingindependent workquick decision-makingadaptability