Zuum - Executive Vice President, Operations
The Sandbox
IT Systems Analyst
FLS Transportation Services
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- FLS Transportation is seeking a skilled Systems Analyst with Transportation industry experience to assist in defining, developing, testing, and implementing transportation-related systems and integrations that streamline and simplify sales, operational, and back-office processes and procedures.
- This position will work closely with strategic areas of the business, focusing on improved utilization of implemented solutions and new opportunities for driving efficient operations.
- Duties & Responsibilities Essential duties and responsibilities include, but are not limited to those listed below:
- Analyze and investigate business problems, document solution requirements, and provide procedural and technology-based solutions
- Use a combination of standard functionality and custom development to solve business problems and simplify the design of our systems, in a way that is scalable and extensible
- Assist in the installation, configuration, administration, and maintenance of solutions, improvements, updates, and other integrated solutions
- Coordinate project resources, schedules, issue tracking, and vendor relationships as needed
- Provide user and system support, acting as an escalation point for the TMS, TMS-Connected Systems and other systems, as necessary.
- Communicate proactively with end users and business partners to ensure problems are clarified, effectively addressed and resolved with the appropriate priority
- Develop comprehensive system/administrative standards, guidelines, and technical configurations and runbooks and operating procedures for admins and support teams
- Assist in the definition and implementation of Policies, Standards, Procedures, and Monitoring processes to allow for consistent and secure technology operations
- Provide technical expertise and ownership in the diagnosis and resolution of issues and/or escalation with third-party provided services
- Assist in implementing, auditing, and tracking system security measures needed to safeguard against unauthorized damage, modification, or disclosure of information
Requirements
- Bachelor’s degree in computer science or equivalent certification or experience.
- 5+ years relevant experience as a Systems analyst.
- 3+ years of hands-on experience with Transportation Management Systems (TMS)
- Strong operational knowledge of transportation “order to cash” processes.
- Experience supporting and modifying Salesforce applications (Revenova is a plus).
- Keen attention to detail and advanced problem-solving abilities from a procedural, operational, and technical perspective.
- Strong project management and time management skills.
- Robust troubleshooting skills with the ability to think critically and solve problems
- Strong oral and written communication skills, with the ability to communicate complex technical issues to non-technical users and business owners.
- Familiarity with industry-standard EDI platforms/partners (such as Cleo, Kleinschmidt) is a plus
- Experience in exposing and consuming web services, JSON, and REST APIs is a plus
