Corning Credit Union

Member Service Representative

• Build member relationships through quality service experiences
• Answer member questions in a knowledgeable, professional manner
• Perform a variety of cash handling transactions
• Maintain appropriate knowledge of core systems and CCU’s products and services
• Present and explain beneficial products to members and assist in meeting their financial needs
• Utilize solid cash handling skills and procedural knowledge to effectively perform a variety of paying and receiving functions
• Answer questions and resolve problems for members by leveraging effective listening and quality service skills
• Perform file maintenance and account changes
• Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions
• Assume responsibility for other projects or duties as required or assigned

Member Service Representative, Teller

• build member relationships through quality service experiences
• answer member questions in a knowledgeable, professional manner
• perform a variety of cash handling transactions
• maintain appropriate knowledge of core systems and CCU’s products and services
• present and explain beneficial products to members and assist in meeting their financial needs
• utilize solid cash handling skills and procedural knowledge to effectively perform a variety of paying and receiving functions
• answer questions and resolve problems for members by leveraging effective listening and quality service skills
• perform file maintenance and account changes
• balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions
• assumes responsibility for other projects or duties as required or assigned

• Build member relationships through quality service experiences
• Answer member questions in a knowledgeable, professional manner
• Perform a variety of cash handling transactions
• Maintain appropriate knowledge of core systems and CCU's products and services
• Present and explain beneficial products to members and assist in meeting their financial needs
• Utilize solid cash handling skills and procedural knowledge to effectively perform a variety of teller transactions
• Answer questions and resolve problems for members by leveraging effective listening and quality service skills
• Perform file maintenance and account changes
• Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions
• Also assumes responsibility for other projects or duties as required or assigned

Supervisor

• Provides necessary vision and leadership to operate and grow branch operations
• Ensures exceptional member service and a strong, cohesive team
• Manages branch personnel and elevates professional level, competence and knowledge of team members
• Creates and maintains a strong sales and service culture
• Evaluates the quality of products and services and service by branch personnel
• Maintains knowledge of deposit services and consumer lending to support service experiences
• Supports operations and holds team members accountable for performance
• Anticipates operational needs and implements streamlined policies and procedures
• Embraces technological advancements and champions effective integration in operations
• Develops staff and strengthens professionalism, competence, and technical knowledge

Branch Supervisor

General

• Assists members with completing loan requests over the telephone, in-person or online
• Effectively gathers member debt, income, and supporting loan request information
• Ensures pending applications are completed as much as possible to create a seamless experience for the member when other teammates must finalize requests
• Makes sound loan recommendations through effective interviewing and analysis
• Effectively educates members about all appropriate the credit union products and services and meets or exceeds sales goals
• Also maintains basic knowledge of the competition's products and services and utilizes this knowledge to compare and contrast and assist members with their product and service decisions
• Protects the financial integrity of the credit union and its loan portfolio - effectively balancing member service and exceptions with the risk to the credit union
• Provides alternative recommendations to members who do not qualify for the loan requested and educates them on ways they can improve their credit standing and future borrowing ability with the credit union
• Openly communicates lending decisions to the member and is capable of navigating through sensitive situations
• Clearly documents all loan decisions with supporting information within the application
• Also assumes responsibility for other projects or duties as required or assigned

Member Service Representative, Teller

Member Service Representative, Teller

Member Service Representative, Teller

Branch Supervisor

Loan Officer