Member Service Representative, Teller

Corning Credit Union

Member Service Representative handling member relationships through quality service at Corning Credit Union in Wilmington, NC. Building rapport and assisting with financial products while adhering to cash handling procedures.

Posted 7/22/2026full-timeWilmington • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong cash handling skills and the ability to build member relationships through quality service experiences. Proficient in presenting financial products and resolving member inquiries effectively.

Highest-signal resume keywords

Cash Handling SkillsCustomer Service ExperienceEffective ListeningProblem ResolutionPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash HandlingFile MaintenanceAccount ChangesTransaction BalancingFinancial Product Knowledge

Soft Skills

Effective ListeningProfessional CommunicationProblem Solving

Tools & Technologies

Core Systems Knowledge

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Member RelationshipsQuality ServiceFinancial NeedsCustomer Interaction

About the role

Key responsibilities & impact

build member relationships through quality service experiences
answer member questions in a knowledgeable, professional manner
perform a variety of cash handling transactions
maintain appropriate knowledge of core systems and CCU’s products and services
present and explain beneficial products to members and assist in meeting their financial needs
utilize solid cash handling skills and procedural knowledge to effectively perform a variety of paying and receiving functions
answer questions and resolve problems for members by leveraging effective listening and quality service skills
perform file maintenance and account changes
balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions
assumes responsibility for other projects or duties as required or assigned

Requirements

What you’ll need

An Associate degree or other form of secondary education is preferred, commensurate work experience will also be considered
A high school diploma or GED is required
Prior Teller or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate
The ability to read and comprehend moderate to advanced instructions and correspondence
The ability to write moderate to advanced correspondence within professional etiquette standards
The ability to effectively present information in one-on-one and group situations

Benefits

Comp & perks

competitive base salary
annual bonus plan
exceptional benefits package