Customer Support Engineer
Quantum Machines
LinuxPython
Technical Support Intern
CoreSite
internship
Posted on:
Origin: • 🇺🇸 United States • Colorado
Visit company websiteSalary
💰 $20 - $25 per hour
Job Level
Entry Level
Tech Stack
Linux
About the role
- Provide a broad range of IT support for teams and end users at CoreSite Headquarters in downtown Denver
- Assist Technical Support Specialists with end-user support for computers, printers, phone systems, and enterprise end user needs
- Assist team in providing support to end users experiencing operational, hardware, application, or network connectivity problems
- Assist with computer/peripheral inventory, organization, shipping, receiving, data entry, and deskside support
- Assist with setting up desktops/laptops, software, and access for new hires
- Assist with enhancing and updating documentation on business processes and technologies to improve end-user support
- Assist compliance, information security, systems, and network teams on tasks, changes, projects, or other duties as assigned by Manager of Technical Support
- Gain exposure and baseline ability on tech support tools and controls: Active Directory (creating users, distribution lists, security groups), Office 365 Admin, IP phone configuration, imaging and deploying software, remote user support, troubleshooting hardware/software, information security best practices, visual/audio support, ticketing system, time management and teamwork
- Gain exposure to systems tasks: physical and virtual server builds and management, storage area network (SAN), Windows and Linux server OS, virtualization, and common corporate applications
- Gain exposure to network tasks: WAN routing, layer 2 switch configuration, VLANs, wireless concepts, network device tracking/troubleshooting, and physical network cabling
- Work part-time (~20 hours/week) for a 6-month internship period, reporting to Manager of Technical Support
Requirements
- Able to work in-person in downtown Denver office (role is not remote)
- Able to work 3-5 days/week in-office during normal business hours for a 6-month period
- Team and customer service orientation; works well as part of a group
- Ability to learn and follow predefined support processes to complete tasks
- Ability to work in a fast paced, dynamic, and high achievement environment with a strong work ethic
- Grace under pressure and a sense of urgency that puts the customer first
- Junior or Senior in college or trade school program required (Senior preferred)
- Currently enrolled in trade school or college program with technology or IT focus
- Experience with Microsoft products (Windows 10, Office Suite / O365) or general networking is a plus
- Experience with desktops, laptops, printers, and similar hardware technologies is a plus
- Certifications are a plus (Microsoft, Cisco, A+, Security+, etc.)
- Must be authorized to work in the United States on a full-time basis; employer will not sponsor work visas
- Successful completion of a background check and, where permitted by law, a 5-panel drug test (THC, opiates, PCP, cocaine, amphetamines) upon offer
- Physical ability to occasionally stand, walk, sit, use hands, reach, climb stairs, balance, stoop or kneel; occasionally lift/move up to 25 pounds
