Support Engineer

• Serve as the primary point of contact for global customers, delivering comprehensive end-to-end support
• Conduct live troubleshooting sessions via screen sharing to accurately diagnose issues and determine root causes
• Collaborate closely with R&D teams to investigate complex problems and implement long-term solutions
• Propose and communicate effective workarounds to customers as needed
• Identify, research, and resolve recurring software and hardware issues
• Ensure continuous communication with customers, maintaining high levels of satisfaction throughout the support process
• Develop a deep and evolving understanding of our advanced quantum control systems
• Stay up to date on known system issues and maintain internal knowledge of common troubleshooting patterns
• Assist with hardware installation and deployment activities
• Travel to customer sites for on-site issue resolution (up to several times per year)
• Document technical insights, troubleshooting processes, and resolution procedures to enrich internal knowledge bases

Technical Support Engineer

Support Engineer – Service Desk, Remote Support

Technical Sales Support Engineer III

Senior Customer Support Engineer

Technical Support Engineer

2nd Level Support Engineer – UEM