Senior Manufacturing Test Development Engineer
Jabil
JavaLinuxNGINXPythonSDLCSwitchingVMware
Technical Account Manager
Epoch Concepts
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
LinuxTCP/IPUnixVMware
About the role
- Provides strategic account management and high-level technical support to both existing and prospective project teams and customers
- Mentors and trains Technical Account Specialists
- Conducts regular customer visits within assigned portfolio to ensure services are performing optimally and identify opportunities for expanded solutions and products
- Oversees the installation and integration of services and coordinates closely with Business Operations to ensure timely equipment delivery and contract compliance
- Maintains strong, ongoing communication with key customers and serves as a liaison with technical support teams and OEM partners as needed
- Post sales delivery, coordination and white glove service of solutions and maintaining customer relationships with Federal customers
- Identify potential areas of concern for customers before they arise and make recommendations based on operational needs
- Coordinate with OEMs for equipment delivery, installation and support, including on customer’s site projects as required
- Coordinate equipment build and delivery requirements with Epoch’s Integration Facility located in Albuquerque, NM
- Maintain and extend customer relationships in a post-sales environment and identify potential new solutions opportunities to the pre-sales team
- Integrate tightly with the sales team and pre-sales engineering team to ensure support of a comprehensive customer account strategy
- Communicate with clients and internal teams to explain products and implementation schedules and document technical requirements, schedules and client interactions
- Respond to technical concerns and problems, ensuring smooth implementation and launch
- Responsible for technical documentation such as rack elevations, cable mapping, solution diagrams, configuration workbooks, site surveys, deployment planning
- Maintain and/or acquire required software and/or hardware certifications based upon company needs and requirements
- May include travel up to 15%
Requirements
- BS in Computer Science or related discipline from an accredited college or university
- 3-5 years’ experience in a Systems Admin or technical role in projects and programs for Government or Industry customers
- Active Government Security Clearance
- Experience creating diagrams (e.g. Visio), creating complex drawings, and experience with Excel
- Cisco ISE experience is a plus
- Project Management certification
- Prior experience in a large scale PM position or involved in a role-out of over 300+ sites
- Proficient and able to apply knowledge/experience in most of the following areas: Unix/Linux, Windows Server, knowledge of virtualization software (VMWare ESX, CentOS KVM), HA configurations, TCP/IP Networking, and network switches and routers
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