CoreSite

Sales Engineer

• Participate in customer-facing meetings to align strategic objectives and determine business and technical requirements for tailored solution development.
• Drive customer confidence and acceptance by articulating value through demonstrated cost savings and operational efficiencies.
• Manage assigned accounts and opportunities, ensuring ongoing customer satisfaction, retention, and account growth.
• Demonstrate leadership presence by ensuring the site and computer rooms are consistently customer-ready, reinforcing a culture of operational excellence.
• Evaluate customer deployment requests against CoreSite’s data center deployment criteria to determine feasibility.
• Prepare and deliver technical proposals, analysis, and architectural design overviews for existing and potential customers.
• Lead in-depth product and solution discussions, clearly communicating features and benefits aligned with CoreSite’s service offerings.
• Conduct comprehensive assessments of customer IT environments, including network, power, cooling, and space, and design tailored solutions, including on-site walkthroughs.
• Develop deep technical expertise in CoreSite’s infrastructure to optimize space and power utilization and propose future improvements.
• Prepare cost estimates by both studying blueprints, drawings, and customer-provided documentation, and by consulting with other technical experts as needed.
• Promote core space/power solutions and interconnection services (e.g., OCX, Any2), ensuring competitive, value-driven designs that support deal conversion.
• Perform technical qualification by actively listening and asking thoughtful, strategic questions to uncover customer needs, technical requirements, and solution readiness.
• Develop and maintain deep technical expertise in electrical and mechanical design, built capacity, and design capacity of each computer room, including space, cooling, power, and distribution.
• Coordinate with external vendors and contractors to evaluate, select, and/or integrate third-party technical solutions as required by the customer environment.
• Manage and optimize designs while maximizing leasable square footage.
• Select panels for dedicated, shared, and power-through-portal deals, monitoring and managing the case queue daily.
• Track panel quantity and balance Power Distribution Units (PDUs) at the computer room level to maintain efficiency and redundancy.
• Optimize rack placement and power density to achieve capacity goals for each computer room.
• Monitor remaining capacity of each computer room by tracking new leases and customer churn, using CIM reports as a guide, and maintaining ownership of capacity definitions in partnership with CIM.
• Develop a master plan for remaining space in each computer room, accounting for the impact of physical layout, design changes, and customer churn on rack positions and leased kilowatts.
• Partner with Sales teams to define, position, and design tailored technology solutions that meet customer needs and business objectives.
• Collaborate on RFP/RFI responses and proposal development.
• Develop sales tools and training materials to support the Sales team, staying current on CoreSite’s product offerings and latest developments in core products to ensure accurate and effective internal training and enablement.

Senior Sales Engineer

Director

• With the senior management team, develop and execute CoreSite’s strategic direction for its (1) portfolio expansion, (2) inventory expansion at existing locations, (3) product expansion and refinement, and (4) operational approach within existing markets
• Achieve CoreSite targets for gross revenue, NOI, EBITDA, FFO, AFFO at property level
• Manage ~$800M of active capital investments across markets, achieving company yield targets across varying market conditions
• Maximize in place ROIC by managing available capacity and individual deal densities to ensure oversubscription opportunities
• Develop and implement ecosystem enriching GTM plan, focused on a perpetually differentiated offering
• Maintain deep understanding of market supply/demand dynamics, pricing, and competitive positioning
• In conjunction with Sales and Finance, develop and implement annual pricing targets for each asset in the markets
• Review and approve all Sales transactions in the markets, balancing market conditions, asset differentiation and economic environment
• Develop and maintain regional broker and partner relationships, leveraging them to our advantage
• Maintain and strengthen working relationships with landlord(s) to ensure operational and financial integrity at the asset
• Act as the senior market leader, aligning field departments (DCO, Sales, PM, Legal, SE) around market objectives and driving a service-centric culture
• Serve as the executive face, to the customer in the market, making real-time decisions that balance customer support and care with asset financial goals, driving long term success
• Recruit, manage, develop, and motivate market Sales Engineer(s) to deliver technical solutions that are aligned with assets and market goals
• Work cross-functionally with Sales, Data Center Operations, Product, Engineering, Construction, HR, Legal and the Project Management team to maximize the returns on in place capital and drive AFFO growth
• Lead, train, and support teams across all sites in cross functional behavior
• Arbitrate elevated customer or interdepartmental disagreements
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and values
• Special projects as assigned

Senior Director, General Manager

Customer Success Manager

• Respond to customer inquiries and proactively anticipate customer needs
• Process all customer orders, including power, cross-connects, suite/cabinet installations, and deliveries
• Verify orders against Master Service Agreements and Order Forms, ensuring alignment with space, power, and commencement terms
• Prepare and document implementation, transition, move-in, and move-out schedules
• Conduct daily reviews of company-wide work orders, performing initial quality reviews and approvals
• Validate space and office inventory in coordination with Sales Engineering and maintain accurate documentation
• Manage customer move-outs and coordinate exit activities with Field Operations, Leasing, Sales, and Accounting
• Perform other duties and special projects as assigned
• Promote and demonstrate behaviors consistent with CoreSite’s Culture and Core Values

Customer Success Representative

Vice President

• Lead the end-to-end delivery of data center development projects, from pre-construction through commissioning.
• Develop and execute the strategic direction for the design and pre-construction program, including the evaluation and implementation of modern design standards, construction methods, and emerging technologies.
• Ensure facilities are designed and constructed for long-term operational reliability and maintainability.
• Oversee construction procurement, ensuring an efficient, effective set of industry leading outcomes and maximum value from suppliers and vendors.
• Develop solutions to complex procurement and industry challenges requiring cross-functional collaboration by enhancing operational efficiencies, driving cost savings, and ensuring timely project deliveries.
• Own the capital development budget, including forecasting and cost controls.
• Oversee a 15+ person team responsible for designing, obtaining permits, budgeting, contracting, constructing, and commissioning for over $500,000,000 in annual data center development projects.
• Lead, mentor, and manage a high performing team by providing guidance, performance feedback, and professional development opportunities.
• Participate in executive-level discussions and strategic planning sessions.
• Promote and demonstrate behaviors consistent with CoreSite’s culture and core values

Managing Vice President, Data Center Development

Support Engineer

• Provides Tier 1 and 2 IT support out of the corporate headquarters for end users
• Local and remote support for computer, printer, phone systems, and basic support for enterprise IT end user needs
• Aides projects driven by compliance, information security, systems administration, and network support as required
• Team and customer service orientation focus while working well as part of a group
• Work in a fast-paced and dynamic environment as a member of IT team to provide day to day support, request fulfillment, incident response, documentation, and follow-up
• User creation, modification, termination to include updating Active Directory, distribution lists, user groups, etc.
• Respond to inquiries and requests for assistance with the entire organization's computer systems, phone systems and applications
• Assist internal customers who are experiencing operational, hardware, application or network connectivity problems with their computer and phone systems
• Answer, evaluate, and prioritize incoming phone, ticket, and email requests for technical assistance, escalating more complex problems to next level of technical staff
• Log and track support using ticketing, maintain history record, documentation, and follow-up
• Use excellent verbal and written communication skills to explain complex ideas and systems to non-technical users
• Coordinates with other IT areas to resolve problems if necessary and provides assistance when required
• Setup new computer and phone equipment for users and provide new hire training
• Create and maintain system documentation and end user training materials
• Implement new computer hardware and software technologies
• Enhance documentation and automate business processes and technologies to improve end-user support and manage or reduce costs
• Teach and assist other members of team as needed on tools, processes, etc.
• Assist compliance, information security, systems, and network teams on tasks, changes, projects or other duties as assigned by Manager – Technical Support

Technical Support Specialist II

Scrum Master

• Oversee software delivery projects through all SDLC stages, leveraging project management expertise to align processes with Agile, Iterative, or Waterfall frameworks, and adapt strategies as needed to meet project objectives.
• Ensure effective communication and alignment with all stakeholders, including executive leadership, clients, and cross-departmental teams, to facilitate seamless project delivery.
• Guide and coach teams to align with project goals and agile practices, managing multiple priorities while fostering a culture of continuous improvement through retrospectives and effective risk management.
• Develop and execute strategies that enhance project delivery, improve team velocity and product quality, and advance organizational objectives by optimizing project delivery tools and processes, including tools like Jira.
• Actively manage resource allocation, ensuring that project teams have the necessary skills, tools, and capacity to meet project demands.
• Proactively manage risks and issues with effective mitigation strategies, to improve project outcomes and team performance.
• Ensure project deliverables meet quality standards and are completed on time and within budget.
• Coordinate internal and external dependencies, actively removing blockers to enhance team delivery effectiveness.
• Assist with project intake and governance activities, including ROI calculations and benefits realization.
• Collaborate with leadership to monitor priorities, direction, and scope for the IT Roadmap.
• Lead and/or support RFP activities for new tool acquisition.
• Assist in conducting system, compliance, and process effectiveness audits, ensuring that project practices and team execution align with organizational and compliance standards.
• Support business continuity and disaster recovery update activities.
• Ensure project documentation is current, accessible, and well-maintained.
• Perform additional duties as assigned

IT Project Manager, Scrum Master

Account Manager

• Develop a deep understanding of each customer’s business, objectives, and challenges to identify growth opportunities and inform renewal strategies.
• Create and execute tailored account plans that align CoreSite’s solutions with customer needs.
• Monitor account health, usage trends, and customer satisfaction to proactively address risks and reduce churn.
• Stay informed on regional market dynamics, competitive landscape, and pricing trends, and leverage these insights to position CoreSite as a strategic partner across the data center, real estate, and telecom sectors.
• Lead renewals and expansions for existing customers by preparing accurate, solution-oriented quotes and proposals to address customer needs.
• Respond to customers with thoughtful, solution-oriented proposals.
• Conduct site tours for customers and prospects to effectively showcase CoreSite’s capabilities.
• Negotiate commercial and legal terms in accordance with company guidelines.
• Oversee the accuracy of lease and license documentation and ensure a seamless handoff to Sales Support Managers.
• Build authentic, trusted relationships with customers and cross-functional teams.
• Champion customer success by coordinating resources with urgency and care, resolving issues promptly, and ensuring a positive experience at every touchpoint.

Recruitment

• Partner with business leaders to develop proactive talent acquisition strategies aligned with business growth initiatives and market conditions.
• Leverage data to drive performance metrics including quality of hire, time to fill and hiring efficiency.
• Drive the full recruitment lifecycle for roles: including job postings, sourcing, screening, phone interviews, scheduling interviews, and offer negotiations.
• Deliver a high-level candidate experience, from application stage to offer, and demonstrate capability to not only assess cultural add but also represent the culture of the organization.
• Become a specialist in the data center industry to be able to speak in-depth about open roles to candidates and understand hiring manager needs.
• Learn all aspects of the business to support hiring needs across all functions and levels of the organization.
• Act as a trusted advisor to hiring managers, providing guidance on role scoping, talent market conditions, compensation positioning, interview strategy, and candidate assessment to ensure high-quality hiring decisions.
• Develop and execute targeted sourcing strategies, leveraging market intelligence, talent mapping, and competitive insights to build strong, diverse talent pipelines — including passive and hard-to-find candidates.
• Monitor and analyze external talent market trends, competitor activity, and compensation benchmarks to proactively adjust sourcing and hiring strategies.
• Provide data-informed compensation recommendations aligned to market benchmarks to influence offer negotiations.
• Support talent acquisition projects as assigned. This may include, but not be limited to outlining university relations strategies, attending recruiting related events, building veteran hiring programs, creating a diversity recruiting plan and managing CoreSite’s social recruiting efforts.
• Conduct in-person interviews for local roles and help manage onsite interview schedules.
• Build knowledge and understanding of CoreSite’s Applicant Tracking System (ATS) and learn how to configure the system to support branding and compliance.
• Maintain recruiting partner and vendor relationships.
• Partner with the Talent Management Analyst on background check, drug testing, system onboarding, and other admin steps in the recruitment/onboarding process.
• Coordinate with Human Resource Business Partners from various locations regarding recruitment support and strategy.
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and Guiding Principles.

Talent Acquisition Partner

Procurement

• Manage project management of all aspects of Owner Furnished Contractor Installed (OFCI) Equipment and corresponding supply chains pertinent to Coresite’s active construction projects
• Manage the procurement and delivery process from start to finish
• Write RFP’s, negotiate deals and contracts with vendors, review/manage equipment submittals, delivery tracking, build and maintain complex project budgets, and evaluate data center equipment designs
• Manage numerous projects simultaneously; regular teamwork and coordination with external supply chain partners and internal teams such as Construction, Accounting, Operations, and Legal
• Autonomously drive equipment submittals from inception to completion
• Manage electrical single-line diagrams, mechanical riser diagrams, and product specifications for multiple projects
• Competitively bid and procure various types of mechanical and electrical equipment
• Serve as the primary liaison between supply chain partners and internal stakeholders
• Maintain and develop supplier relationships, negotiating the best-landed price with primary and secondary vendors
• Support the negotiation of complex requests for equipment and services from suppliers and subcontractors
• Analyze project schedules to determine on-site equipment delivery dates and ensure timely delivery
• Schedule and coordinate on-site start-up and commissioning support services from vendors
• Collaborate with stakeholders to ensure transparency of specifications and operational requirements
• Maintain complex project budgets, ensuring all purchases are appropriately costed to a project
• Support Finance and Accounting teams with invoicing issues, cash flow forecasts, and budget reconciliation
• Manage and support equipment inventory planning efforts and forecasting
• Work closely with engineering and sales teams to address client requests and design changes
• Coordinate the approval and release of necessary equipment according to the construction schedule
• Drive project-level tasks and milestones assigned by the construction project management team
• Write RFPs and negotiate deals and contracts with vendors
• Handle additional duties as assigned by Management
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and core values
• Assist in developing the department’s road-map to be able to scale with the company’s growth and expansion

Manager, Construction Procurement

Communications

• Partner with the Marketing leaders to execute CoreSite’s content strategies using a combination of human expertise and AI-assisted research for optimization and performance analysis.
• Translate complex data center, cloud, AI infrastructure and interconnection concepts into clear, value-driven messaging tailored to technical and business audiences.
• Work cross-departmentally with demand generation teams, channel sales to conceive and develop sales enablement tools.
• Conceive, execute and continually enhance CoreSite’s blog strategy, incorporating AI-informed topic research and trend analysis.
• Plan and manage CoreSite’s blog editorial calendar, internal and external contributors and content execution.
• Manage internal contributors and external/contract writing resources throughout the content development lifecycle (blogs, whitepapers, thought leadership articles).
• Write compelling content in a variety of formats (blogs, infographics, video scripts, e-books, white papers, tech briefs, case studies, web copy and content, digital and print ads, tag lines, brand messaging, etc.).
• Leverage generative AI tools for content ideation, research synthesis and headline or message testing, while personally authoring all full-length blogs, white papers, thought leadership and other key assets to ensure CoreSite’s voice remains differentiated, authentic and credible.
• Identify opportunities to cultivate senior executive thought leadership and develop content targeting key brand personas.
• Collaborate with CoreSite’s Designer to create visually compelling content.
• Collaborate on CoreSite’s content usage and lifecycle specific to assigned projects and in general (e.g. gated vs. ungated).
• Collaborate across the marketing organization to ensure content needs are met (tradeshows, sales development emails, etc.).
• Partner with the sales organization to develop effective sales enablement tools
• Apply AI-based SEO, keyword research and content optimization to improve discoverability, engagement and conversion across all channels.
• Report on content usage and engagement rates and continually optimize content to ensure effectiveness.
• Manage relationship with external vendors including writers, videographers and publications.
• Ongoing professional development.
• Other projects and duties as assigned.
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and core values.

Senior Marketing Communications Specialist

Sales

• Source potential transactions for the Company
• Prepare quotes and proposals for new, expansion and renewal business
• Tour customers and prospects
• Negotiate business and legal terms with potential customers and prospects according to Company guidelines
• Review and ensure the accuracy of lease/license documents prior to delivery to potential customers or prospects
• Report activities and opportunities to the Company on a regular basis
• Oversee transition of finalized transactions to Sales Support Managers
• Meet Sales quotas
• Utilize Company resources to help close transactions
• Support Marketing initiatives for prospecting new logos
• Awareness of supply and demand trends in the applicable regional market/vertical
• Awareness of the competitive landscape, market pricing and strategy
• Manage existing accounts to ensure satisfaction and growth with the Company
• Gain an understanding of the data center, real estate and telecommunications industries
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and core values.
• Special projects as assigned

Senior Sales Director

Project Manager

• Responsible for the overall planning, implementation/management and close-out of customer move-in, expansion and migration projects
• Coordinate with other Project Managers to complete multi-market deployments
• Work with customers, Sales Engineering, Data Center Operations, and Sales to develop project scope of work documents, define project deliverables and project plans, and ensure quality delivery and customer delight
• Serve as project manager for customer interaction in Market, including the overall planning, management, vendor management and completion of customer deployments and customer projects in a timely manner as identified against project-specific readiness metrics
• Verify accuracy of customer implementations against a Master Service Agreement/Order Forms and other approved customer requests, including adherence to contractual Service Level Agreements
• Accurately and timely processing of all customer orders (Power, Cross Connection, cage/cabinet builds, and package deliveries); manage support resources to ensure accurate work orders
• Ensure excellent customer service throughout the project lifecycle by anticipating customer needs and through pro-active communication with customers and other internal departments
• Collaborate with internal business units to evaluate, identify, and resolve risk to projects
• Proactively identify areas for process improvement across all areas if the organization to ensure project excellence; collaborate with business units to implement such improvements
• First line of contact for pre/post sales implementation in geographic market
• Participate on weekly Market calls
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and 8 Guiding Principles
• Proactively identify project improvement opportunities
• Respond to email and phone inquiries
• Perform other duties and special projects as assigned
• Promote and demonstrate behaviors consistent with CoreSite’s Culture and Core Values

Senior Sales Engineer

Senior Director, General Manager

Senior Sales Engineer

Customer Success Representative

Managing Vice President, Data Center Development

Technical Support Specialist II

IT Project Manager, Scrum Master

Account Manager

Talent Acquisition Partner

Manager, Construction Procurement

Senior Marketing Communications Specialist

Senior Sales Director

Customer Success Project Manager