CoreSite

Sales

• Design and execute scalable onboarding and training programs for CoreSite’s Sales and Marketing teams, including product training, sales process education, systems/tools usage, and sales skills development.
• Create and maintain CoreSite’s sales enablement assets including battlecards, objection handling guides, competitive intel, product positioning materials, and playbooks.
• Own the development and documentation of sales processes and procedures in collaboration with Sales Operations and senior leadership.
• Facilitate training sessions for Marketing, Product, and Sales teams that advance onboarding, product knowledge, sales processes, and RFP best practices.
• Partner with Marketing, Product, and Sales leadership to ensure training content and sales tools reflect the latest messaging, product developments, promotions, and go-to-market strategies.
• Build and maintain a central library of training and sales enablement materials in a well-organized, searchable format.
• Administer the SalesHood Learning Management System (LMS), ensuring effective utilization, timely updates, and reporting on learner engagement and training outcomes.
• Assess training effectiveness through learner feedback, performance metrics, and regular analysis to identify gaps and optimize content.
• Ensure streamlined and timely communication across the Sales organization.
• Serve as the primary owner and coordinator of the end-to-end RFP and RFI response process.
• Lead intake and own project management of all RFPs in collaboration with Sales, Sales Operations, Sales Engineering, Marketing, Product, Legal, and other stakeholders.
• Ensure customer timelines and deliverables are properly managed, met, and communicated to all project stakeholders throughout the course of the RFP.
• Ensure each response is aligned with CoreSite’s brand standards, tone, and customer requirements.
• Maintain and optimize the RFP content library within the Responsive platform, including tagging, data hygiene, and regular content audits with subject matter experts.
• Proactively improve RFP-related processes and documentation to ensure consistency, efficiency, and high-quality outputs.
• Stay informed on proposal management best practices and industry benchmarks.
• Promote and demonstrate behaviors consistent with CoreSite’s Culture and Core Values.

Senior Sales Training, RFP Enablement Specialist

Director

• Develop advocacy strategies at the local market level and position CoreSite on key issues
• Advise cross-functional team leaders on local matters including local legislative priorities, political environment, and public sentiment related to data centers
• Problem-solve and build relationships with local leaders and communities through a position of trust to create favorable local public policy environments
• Partner with Marketing, Legal, and Corporate Development department leaders to build out the company’s Public Policy and Community Engagement function
• Collaborate with American Tower’s Public Affairs Team for alignment and to leverage best practices
• Direct and support execution of strategic local regulatory and community engagement plans to drive business objectives
• Research, identify, and track current and emerging policy issues across the U.S. and engage internal team members to determine company strategies, positions, priorities, and risks
• Develop strategies to navigate and impact policy objectives and engage with state and local governments to advance company public policy interests
• Direct, lead, and collaborate with corporate development, legal, construction, finance, operations, and additional teams on key local issues and pre-development processes
• Engage in pre-development activities: research policy drivers, public sentiment, media coverage, local tax incentives, funding programs, permits and zoning authorities
• Develop and direct communication strategies to engage with community leaders in existing and new markets
• Manage contract lobbyists, association memberships, and coalition partnerships
• Research industry trends and incorporate insights into messaging development to educate and prepare cross-functional colleagues
• Regularly analyze performance against goals and report to marketing department and cross-functional leaders

Public Policy and Community Relations Director

Operations

• Night Shift: 10:00pm - 6:30am, Sunday - Thursday
• Responsible for the operational integrity and regulatory compliance of data center electrical, mechanical, fire life safety systems, and communications infrastructure
• Mechanical responsibilities include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems
• Electrical responsibilities include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load
• Fire Life Safety responsibilities include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices
• Communications Infrastructure responsibilities include IFD / MDF / MMR management, structured cabling and supporting infrastructure ownership, and customer space management
• Ensure data center problems are identified and repaired quickly, contractors deliver quality services, and internal customer demands are met
• Maximize customer uptime in the most cost-effective way and work closely with the Data Center Manager
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems (Electrical, Mechanical, Communications, Building Monitoring and Control)
• Track and trend operational characteristics and navigate/utilize a CMMS system
• Mentor junior staff and provide applied mechanical and integrated control expertise
• Work with site Data Center Manager to track and complete preventive and predictive maintenance schedules and determine maintenance requirements
• Manage systems to avoid unplanned, customer-impacting outages and manage the data floor and back of house mechanical loading capacity
• Serve as a technical writing resource for procedures and assist with database management of maintenance discrepancies
• Trouble ticket management, work order completion, infrastructure projects (cage build-outs, overhead installations, rack and stack)
• Provide physical security, day-to-day customer service and support, incident escalation and report writing
• Monitor building fire alarm system, complete facility and security tours, and adhere to CoreSite’s Principles of Operational Excellence and guiding principles

Data Center Operations Technician IV

• Serve as data center subject matter expert for electrical, mechanical, controls, and fire life safety systems
• Operate, monitor, maintain, and respond to abnormal conditions in facility systems including Electrical, Mechanical, Communications, Building Monitoring and Control
• Track and trend operational characteristics
• Mentor junior staff and provide guidance
• Work with the Data Center Manager to track and complete preventive and predictive maintenance schedules
• Determine maintenance requirements for mechanical and electrical systems and provide guidance to management
• Ensure data center operates at maximum efficiency, analyze operating conditions, recommend new technologies and cost-reduction strategies
• Manage systems to avoid unplanned, customer-impacting outages
• Manage data floor and back of house mechanical loading capacity to ensure cooling efficiency
• Provide applied mechanical and integrated control expertise for the entire data center
• Act as primary technical expert for fire and electrical codes
• Write procedures for preventative and corrective maintenance activities
• Assist Data Center Manager with database management of maintenance discrepancies and resolve site issues with Operations management
• Manage trouble ticket and work order completion processes
• Support infrastructure projects including cage build-outs, overhead installations, rack and stack
• Navigate and utilize a CMMS system
• Solve problems using developed procedures and assist in asset and consumable inventory management
• Track and label equipment per established procedures and ensure SLA processes and OSS data uploads
• Provide physical security within CoreSite premises and day-to-day customer service and support
• Incident escalation and report writing
• Monitor building fire alarm system and complete regular facility and security tours

• Assist in the operational integrity, security, and regulatory compliance of the data center
• Day-to-day operations of the data center including facilities and telecommunication infrastructure
• Mechanical responsibilities: work on chilled water systems and components, HVAC systems (roof top units, CRAC/CRAH units), humidification systems, and central plant operations
• Electrical responsibilities: work on electrical/critical power distribution from Utility/Generator main switchgear through UPS systems to customer load including power circuit installations
• Fire Life Safety responsibilities: monitor wet sprinkler systems, pre-action sprinkler systems and associated detection devices
• Telecommunications responsibilities: cross connect installations, cabling infrastructure management, advanced remote hands support, customer cage and cabinet build outs
• Customer infrastructure build-outs: cage builds, overhead installations, rack and stack
• Cable termination and testing, circuit path creation and verification
• Coordinate and oversee power installations and upgrades
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems (Electrical, Mechanical, Communications, Building Monitoring and Control)
• Tracking and trending operational characteristics and navigating a CMMS system
• Provide feedback to management on standards and processes and work with contractors/consultants for system expansions, corrections and upgrades
• Track and complete preventive and predictive maintenance schedules and manage systems to avoid unplanned, customer-impacting outages
• Provide day-to-day customer service and support and manage trouble tickets and remote hands
• Maintain and complete regular facility and security tours documenting and responding to found issues
• Assist with database management of maintenance discrepancies and resolve site issues based on priorities
• Perform and complete work orders and customer service tickets in a timely manner
• Serve in a technical writing capacity to derive procedures for preventative or corrective maintenance activities
• Follow direction from data center management regarding data floor and back of house mechanical loading capacity
• Assist in asset and consumable inventory management and ensure proper tracking and labeling of equipment
• Incident escalation, response, and follow-up report writing
• Manage building service requests through resolution
• Provide applied mechanical and integrated control expertise for the entire data center

Data Center Operations Technician III

Project Manager

• Lead and coordinate inter-departmental activities to ensure accurate and timely customer deployments and expansions.
• Manage overall planning, implementation, vendor management and close-out of customer move-ins, migrations and projects.
• Coordinate customer business requirements with Sales Engineering and Data Center Operations and interact regularly with Sales and Marketing.
• Support Sales in pre-sales demonstrations and serve as primary contact for pre/post sales implementation in market.
• Develop project scope of work documents, define project deliverables and project plans, and ensure quality delivery against readiness metrics.
• Verify accuracy of implementations against contracts and ensure adherence to Service Level Agreements.
• Process customer orders (Power, Cross Connection, cabinets/cages, package deliveries) and manage support resources for accurate work orders.
• Identify and resolve project risks; proactively propose and implement internal process improvements.
• Participate in weekly market calls and promote CoreSite’s culture and guiding principles.
• Track key performance indicators: on-time delivery, customer satisfaction, and work order accuracy.
• Travel as needed (~15%) and report to CoreSite’s data center campus for onsite work and customer meetings.

Customer Success Project Manager

• Lead all operational aspects and uptime of the data center, providing field technical expertise and program management for electrical, mechanical, fire life safety, security, and communications infrastructure
• Manage mechanical systems including chilled water systems, HVAC (rooftop units, CRAC/CRAH units), and humidification systems
• Manage electrical systems including distribution from Utility/Generator main switchgear through UPS systems to customer load
• Oversee fire life safety systems including wet and pre-action sprinkler systems and detection devices
• Oversee communications infrastructure including IFD/MDF/MMR management, structured cabling, and customer space management
• Oversee security systems, cameras, and physical security of the data center
• Responsible for customer support services, onsite vendor management, vendor contracts, site operational efficiency, compliance audits, team training, and facility financials
• Assist Market Director in developing financial OPEX and CAPEX budgets and meet strict budget standards
• Implement Data Center Operations Program; ensure employee training and qualifications and that each shift is properly staffed
• Supervise people managers; conduct evaluations, coaching, regular team and individual meetings
• Advise Director – Data Center Operations on facility maintenance program and equipment/system operation
• Participate in facility design and construction related to operation, maintainability, and security; ensure commissioning and installations do not impact operations
• Develop, review, and audit operational, maintenance and emergency Methods of Procedures (MOPs) across systems
• Mentor and train personnel in planning, scheduling and completion of preventative, corrective and emergency maintenance
• Lead customer meetings and assist sales, sales engineering, and GM team with tours and sales process
• Lead root cause analysis and deep dives into abnormal occurrences
• Maintain maintenance discrepancy database and work with Operations management to resolve site issues based on priorities
• Promote CoreSite’s culture, Principles of Operational Excellence, and 8 Guiding Principles
• Other projects and duties as assigned

Senior Manager, Data Center Operations

• Data Center Technician IV responsible for operational integrity and regulatory compliance of electrical, mechanical, fire life safety systems, and communications infrastructure
• Night Shift: 10:00pm - 8:00am, Sunday - Wednesday
• Mechanical responsibilities: chilled water systems, HVAC (roof top units, CRAC/CRAH units), humidification systems
• Electrical responsibilities: electrical/critical power distribution from Utility/Generator main switchgear through UPS systems to customer load
• Fire Life Safety responsibilities: wet sprinkler and pre-action sprinkler systems and associated detection devices
• Communications infrastructure responsibilities: IFD/MDF/MMR management, structured cabling, supporting infrastructure ownership, customer space management
• Ensure data center problems are identified and repaired quickly and contractors deliver quality services
• Work closely with Data Center Manager to maximize customer uptime and complete preventive and predictive maintenance schedules
• Track and trend operational characteristics and manage systems to avoid unplanned customer-impacting outages
• Mentor junior staff and serve as subject matter expert for electrical, mechanical, controls, and fire life safety systems
• Manage data floor and back of house mechanical loading capacity to ensure cooling efficiency
• Provide applied mechanical and integrated control expertise and act as primary knowledge expert on fire and electrical codes
• Serve in technical writing capacity for procedures, assist with database management of maintenance discrepancies, and work with Operations management to resolve site issues
• Trouble ticket management, work order completion, and infrastructure projects (cage build-outs, overhead installations, rack and stack)
• Navigate and utilize a CMMS system and ensure SLA processes and OSS data uploads
• Provide physical security and day-to-day exceptional customer service and support
• Incident escalation, report writing, monitor building fire alarm system, and maintain regular facility and security tours

• Serve as day-shift Manager, Data Center Operations responsible for operational integrity and regulatory compliance of electrical, mechanical, fire life safety systems, and communications infrastructure
• Oversee mechanical systems (chilled water systems, rooftop HVAC units, CRAC/CRAH units, humidification systems) and electrical systems (utility/generator main switchgear through UPS to customer load)
• Manage fire life safety systems including wet sprinkler and pre-action sprinkler systems and associated detection devices
• Manage communications infrastructure including IDF/MDF/MMR, structured cabling, and customer space
• Vendor management for daily work and service contracts; manage vendor procurement and billing process
• Project management for all aspects from conception to completion, including commissioning activities and MOP writing
• Develop and implement operational strategies to improve data center efficiency and energy management while maintaining uptime
• Train and mentor technicians; serve as training instructor and ensure technicians are qualified and aware of code/standards revisions
• Assist Senior Manager and Market Director in developing OPEX and CAPEX budgets, forecasts, and project ROI modeling
• Create detailed technical procedures for maintenance events, emergencies, and standard site evolutions; expert review of procedures, standards and policies
• Manage site audits (internal and external) and ensure adherence to compliance standards
• Navigate and utilize a CMMS system and ensure SLA processes and OSS data uploads
• Provide day-to-day customer service and support; be available on-call for emergency situations
• Promote CoreSite’s Principles of Operational Excellence and company culture; perform special projects as assigned

Manager, Data Center Operations

Support Engineer

• Provide a broad range of IT support for teams and end users at CoreSite Headquarters in downtown Denver
• Assist Technical Support Specialists with end-user support for computers, printers, phone systems, and enterprise end user needs
• Assist team in providing support to end users experiencing operational, hardware, application, or network connectivity problems
• Assist with computer/peripheral inventory, organization, shipping, receiving, data entry, and deskside support
• Assist with setting up desktops/laptops, software, and access for new hires
• Assist with enhancing and updating documentation on business processes and technologies to improve end-user support
• Assist compliance, information security, systems, and network teams on tasks, changes, projects, or other duties as assigned by Manager of Technical Support
• Gain exposure and baseline ability on tech support tools and controls: Active Directory (creating users, distribution lists, security groups), Office 365 Admin, IP phone configuration, imaging and deploying software, remote user support, troubleshooting hardware/software, information security best practices, visual/audio support, ticketing system, time management and teamwork
• Gain exposure to systems tasks: physical and virtual server builds and management, storage area network (SAN), Windows and Linux server OS, virtualization, and common corporate applications
• Gain exposure to network tasks: WAN routing, layer 2 switch configuration, VLANs, wireless concepts, network device tracking/troubleshooting, and physical network cabling
• Work part-time (~20 hours/week) for a 6-month internship period, reporting to Manager of Technical Support

Technical Support Intern

• Assist in operational integrity, security, and regulatory compliance of the data center
• Day-to-day operations including security functions, telecommunication standards and installations, customer build outs, general site response and triage, and customer interaction
• Perform customer infrastructure build-outs (cage builds, overhead installations, rack and stack)
• Cable termination and testing, maintenance work, and remote hands management
• Monitor and respond to mechanical, electrical, fire protection, telecom, and security systems (transformers, PLCs, generators, switchgear, UPS, STS, ATS, PDUs, chilled water, CRAC/CRAH, sprinkler systems, network equipment, cabling infrastructure, security hardware, CCTV)
• Manage building service requests, work orders, and trouble tickets through resolution and ensure SLA compliance
• Utilize CMMS system and follow work order completion processes
• Mine cables without disrupting existing services and manage infrastructure projects
• Provide physical security, perform facility and security tours, and notify stakeholders of security alarms and breaches
• Incident escalation and report writing
• Manage loading dock shipping and receiving
• Assist with managing systems to avoid unplanned customer-impacting outages
• Adhere to and promote CoreSite’s Principles of Operational Excellence and culture

Data Center Operations Technician II

• The Project Manager is responsible for the timeliness, accuracy, and customer satisfaction related to customer deployments and expansions within identified geographic markets.
• Lead and coordinate inter-departmental activities to ensure accurate and timely deployments.
• Coordinate customer business requirements with Sales Engineering and Data Center Operations, and will interact regularly with Sales and Marketing.
• Support Sales in pre-sales demonstrations and is responsible for ensuring a smooth and successful customer experience.
• Responsible for the overall planning, planning, implementation/management and close-out of customer move-in, expansion and migration projects.
• Coordinate with other Project Manager to complete multi-market customer deployments; may be responsible for entire multi-market deployment
• Work with customers, Sales Engineering, Data Center Operations, and Sales to develop project scope of work documents, define project deliverables and project plans, and ensure quality delivery and customer delight
• Serve as project manager for customer interaction in market, including the overall planning, management, vendor management and completion of customer deployments and customer projects in a timely manner as identified against project-specific readiness metrics
• Verify accuracy of customer implementations against Master Service Agreement/Order Forms and other approved customer requests, including adherence to contractual Service Level Agreements
• Accurately and timely processing of all customer orders (Power, Cross Connection, cage/cabinet builds, and package deliveries); manage support resources to ensure accurate work orders
• Ensure excellent customer service throughout the project lifecycle by anticipating customer needs and through pro-active communication with customers and other internal departments
• Collaborate with internal business units to evaluate, identify, and resolve risks to projects
• Pro-actively identify areas for internal process improvement across all areas of the organization to ensure project excellence; collaborate with business units to implement such improvements
• First line of contact for pre/post sales implementation in geographic market
• Participate on weekly Market calls
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and 8 Guiding Principles
• Pro-actively identify project improvement opportunities
• Respond to email and phone inquiries
• Other projects and duties as assigned

Client Services Project Manager

• As a member of the company’s Construction team, the Construction Senior Project Manager is responsible for overseeing all aspects of assigned capital construction projects. This includes permitting, vendor procurement, contracting, and construction management, as well as managing document control, invoice processing, change management, commissioning, and project closeout. The role ensures seamless project execution from inception to turnover, driving success in every phase of the construction process.
• Manage project scope, schedule, and budget to ensure successful delivery of projects, including but not limited:
• Development of ground-up data center buildings
• Redevelopment or upgrades of existing properties into state-of-the-art data centers
• Expansion of critical infrastructure within existing facilities or on current property
• Large customer fit-outs or retrofits to accommodate occupancy and deployment needs
• Oversee all construction phases, including pre-construction, design development, competitive bidding, team selection, construction oversight, commissioning, and project closeout
• Collaborate with internal business groups to develop business cases that support internal project approval
• Ensure timely coordination and proactive communication with all stakeholders, including vendors and internal teams
• Create, issue, and manage Request for Proposals (RFPs) to solicit bids from vendors and contractors. Oversee the selection process to ensure that proposals align with project requirements, timelines, and budget constraints
• Oversee commissioning partners to ensure proper system testing, validation, and final commissioning activities. Participate directly in commissioning processes to confirm operational readiness and compliance with project specifications
• Ensure the complete and accurate turnover of all physical data center infrastructure and associated project documentation to the operations team, facilitating a smooth transition and ensuring operational readiness upon project completion
• Ensure seamless integration of project deliverables into the data center's operational framework by coordinating closely with Data Center Operations, addressing potential challenges during design development to minimize disruptions and facilitate an efficient handover upon project completion
• Act as a liaison between design teams and Data Center Operations to ensure project goals align with both technical and operational standards, reviewing design specifications, providing feedback, and incorporating operational requirements for a seamless transition from design to execution
• Maintain and distribute monthly internal project reports tracking budget, schedule, and overall progress
• Review and verify monthly contractor billings, conducting on-site job walks to confirm project milestones and completion status
• Assist with managing contracts for both new and existing vendors, including contract negotiations
• Develop and implement insights gained, process enhancements, and cost and schedule optimization initiatives throughout the project lifecycle
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and values
• Other projects and duties are assigned

Senior Sales Training, RFP Enablement Specialist

Public Policy and Community Relations Director

Data Center Operations Technician IV

Data Center Operations Technician IV

Data Center Operations Technician III

Customer Success Project Manager

Senior Manager, Data Center Operations

Data Center Operations Technician IV

Manager, Data Center Operations

Technical Support Intern

Data Center Operations Technician II

Client Services Project Manager

Senior Construction Project Manager