Customer Support Engineer

Quantum Machines

full-time

Posted on: 9/4/2025

Origin: • 🇸🇬 Singapore

✨ AI Apply

Mid-LevelSenior

LinuxPython

About the role

Serve as the primary point of contact for global customers, delivering comprehensive end-to-end support
Conduct live troubleshooting sessions via screen sharing to accurately diagnose issues and determine root causes
Collaborate closely with R&D teams to investigate complex problems and implement long-term solutions
Propose and communicate effective workarounds to customers as needed
Identify, research, and resolve recurring software and hardware issues
Ensure continuous communication with customers, maintaining high levels of satisfaction throughout the support process
Develop a deep and evolving understanding of our advanced quantum control systems
Stay up to date on known system issues and maintain internal knowledge of common troubleshooting patterns
Assist with hardware installation and deployment activities
Travel to customer sites for on-site issue resolution (up to several times per year)
Document technical insights, troubleshooting processes, and resolution procedures to enrich internal knowledge bases

5+ years of experience in a relevant technical support position
Proficiency in Python – Must
Knowledge of IT and specifically computer networks – Must
Proven hands-on experience in support, troubleshooting, and diagnostics of multidisciplinary systems (Bash scripting, analyzing logs, working with Linux CLI)
Familiarity with CRM tools (Salesforce Service Console, JIRA, etc.) - Advantage
Understanding SoM and embedded systems – Advantage
Experience in startup companies – Advantage
Passionate about technology and able to dive into new technologies quickly
Independent, responsible, self-motivated with a can-do attitude, who loves solving problems
Ability to provide step-by-step technical help, both written and verbal
Excellent verbal and written skills in English
Willingness to travel to customer sites (up to several times per year)