Technical Support Engineer

Solace

full-time

Posted on: 9/21/2025

Origin: • 🇸🇬 Singapore

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Mid-LevelSenior

AWSAzureCloudDockerGoogle Cloud PlatformJavaKafkaKubernetesLinux.NETOpenShiftUnixVMware

About the role

Deliver a superior customer experience for Solace clients
Improve infrastructure tooling, observability, and automation
Resolve incidents and handle service requests
Provisioning by the customers
Support partners and regional teams as part of a global team
Participate in on-call rotation and provide 12x7 off-hours support
Contribute to making the production environment more efficient and less error-prone
Actively involved in development for scalable deployment (automation, tooling, etc.)

5-10+ years’ experience in a technical role (software development, technical support, QA etc.)
TCP networking, concepts, and troubleshooting
Unix/Linux System Administration
Programming experience in at least one of: Java, C, or .NET
Excellent English communication skills, both written and verbal
Strong personal commitment to quality and customer service
Ability to take initiative in a dynamic working environment
Willing to provide 12x7 off-hours telephone support approximately one week per month
Legally able to work in Singapore without sponsorship
Desired: Messaging protocols: JMS, MQTT, AMQP, REST
Desired: Experience with virtualization: VMware Tanzu, ESXi, Docker, Podman, Kubernetes, OpenShift, etc.
Desired: Use AI analytics, deploy NLP tools, leverage predictive analytics (customer service improvements)
Desired: Cloud computing environments: AWS, GCP, Azure, etc.
Desired: Authentication protocols: LDAP, Kerberos, OAuth, SSL, Client Certificate Authentication
Desired: Messaging Products: Kafka, MQ, EMS, Weblogic, JBoss, Websphere, Dell Boomi, Tibco BusinessWorks, MuleSoft Anypoint Platform