Senior Managed Services Engineer

Lucidworks

full-time

Posted on: 9/20/2025

Origin: • 🇺🇸 United States

✨ AI Apply

💰 $120,000 - $165,000 per year

Senior

AWSAzureCloudGoogle Cloud PlatformJavaJavaScriptKubernetesPythonSpark

About the role

Maintain configurations implemented for Managed Fusion customers and provide ongoing maintenance post go-live
Act as a senior technical expert, providing in-depth support and proactive maintenance for a diverse customer base
Troubleshoot and resolve complex ingestion, indexing, and system performance issues related to Lucene/Solr, Lucidworks Fusion, and cloud infrastructure
Identify, reproduce, and document product issues and work closely with engineering teams to influence product improvements
Lead incident response and root cause analysis for high-impact technical issues
Participate in design and implementation of automation tools and monitoring frameworks for cloud-based managed services
Mentor and guide junior engineers and foster knowledge sharing
Collaborate with Support, Cloud engineering, and Customer Success teams and communicate with customers via ticketing systems (Zendesk)
Define and update best practices based on lessons learned and cross-team discussions
Collaborate with global teams and customers across multiple time zones

6+ years of experience in technical support, search technology, or software development, with a strong focus on search platforms
Expertise in Lucene/Solr or Lucidworks Fusion (required)
Bachelor’s or Master’s degree in a relevant field (Computer Science, Engineering, etc.) or equivalent experience
Proficiency in Java and scripting languages (JavaScript, Python preferred)
Experience with cloud platforms (GCP, AWS, or Azure) and containerization technologies like Kubernetes
Ability to analyze logs, stack traces, profiler snapshots, and performance metrics to diagnose system issues
Experience working with connectors, web crawlers, and API integrations
Strong knowledge of HTML, XML, JSON, REST APIs, and tools like Postman
Excellent communication skills, with experience handling enterprise-level support interactions via email and ticketing systems (Zendesk, Jira, etc.)
Prior experience leading incident management, root cause analysis, and customer escalations
Exposure to related open-source technologies (Solr, Tika, Nashorn, Spark, AI, etc.) is a plus
Prior experience working in global support environments and with international clients
Willingness to participate in a 24x7 on-call rotation
English fluency
Ability to handle confidential information
Ability to write JavaScript to modify ingestion/query manipulations
Ability to troubleshoot ingestion or query pipeline issues