Engineer

• Maintain configurations implemented for Managed Fusion customers and provide ongoing maintenance post go-live
• Act as a senior technical expert, providing in-depth support and proactive maintenance for a diverse customer base
• Troubleshoot and resolve complex ingestion, indexing, and system performance issues related to Lucene/Solr, Lucidworks Fusion, and cloud infrastructure
• Identify, reproduce, and document product issues and work closely with engineering teams to influence product improvements
• Lead incident response and root cause analysis for high-impact technical issues
• Participate in design and implementation of automation tools and monitoring frameworks for cloud-based managed services
• Mentor and guide junior engineers and foster knowledge sharing
• Collaborate with Support, Cloud engineering, and Customer Success teams and communicate with customers via ticketing systems (Zendesk)
• Define and update best practices based on lessons learned and cross-team discussions
• Collaborate with global teams and customers across multiple time zones

Senior Managed Services Engineer

Senior Bridge Engineer

Commercial Project Engineer

Project Engineer

Principal Substation Engineer

Senior Build/Release/CI Engineer