Lucidworks

Engineer

• Act as a senior technical expert, providing in-depth support and proactive maintenance for a diverse customer base with varying levels of technical expertise.
• Troubleshoot and resolve complex ingestion, indexing, and system performance issues related to Lucene/Solr, Lucidworks Fusion, and cloud-based infrastructure, utilizing Java stack traces, heap dumps, profiler snapshots, and performance diagnostics.
• Identify, reproduce, and document product issues, working closely with engineering teams to influence product improvements and drive faster resolutions.
• Lead incident response and root cause analysis for high-impact technical issues, ensuring timely and effective resolutions.
• Participate in design and implementation of automation tools and monitoring frameworks to improve efficiency and scalability in cloud-based managed services.
• Mentor and guide junior engineers, fostering a culture of continuous learning and knowledge sharing within the team.
• Provide thought leadership in troubleshooting methodologies, optimizing system performance, and enhancing overall reliability.
• Collaborate with global teams and customers across multiple time zones, ensuring seamless communication and issue resolution.
• Clearly communicate with customers through ticketing systems like Zendesk to provide expert support.

Senior Managed Services Engineer

SEO Marketing

• Lead and mentor a team of software engineers, providing technical guidance and strategic direction
• Drive innovation and automation in Search engineering to improve efficiency, scalability, and reliability
• Collaborate with cross-functional teams to ensure the delivery of high-quality products to customers
• Work closely with Product team to coordinate and prioritize work including project management (Agile/Scrum)
• Partner with Leadership and Product Operations to determine feature scope, project milestones, and achievable deadlines within our release cycle.
• Help the team understand the technical scope of requested work and how each task fits with project goals and priorities.
• Understand obstacles to individual and overall team success and develop plans to remove them.
• Contribute to and maintain technical processes, particularly in code repo management, test coverage metrics, and automated CI/CD and code quality gates.
• Stay up-to-date with industry trends and best practices in cloud engineering and search

Senior Managed Services Engineer

Manager, Search Engineering