Lucidworks

Cloud Engineer

• Lead and mentor a global team of cloud engineers, providing technical guidance and strategic direction
• Drive innovation and automation in cloud operations to improve efficiency, scalability, and reliability
• Collaborate with cross-functional teams to ensure the delivery of high-quality products to customers
• Take ownership of Lucidworks' company-wide cloud-first initiative and streamline the onboarding process for new customers
• Oversee major projects, including automating infrastructure, creating monitors and alerts, and developing tooling for team and company consumption
• Oversee and manage product upgrades, coordinating with cross-functional teams
• Ensure high uptime and performance of managed customer environments
• Stay up-to-date with industry trends and best practices in cloud engineering and DevOps

Manager, Cloud Engineering

Backend Engineer

• Contribute to the development of tools and interfaces to automate the creation, deployment, monitoring, and maintenance of production infrastructure
• Operate on a large scale using cutting-edge cloud computing technologies and support mission-critical projects
• Build and maintain APIs and interfaces for internal and external customers
• Support the development and maintenance of self-service APIs and data architecture
• Help secure cloud-based software services by applying best practices to authentication, authorization, and identity management
• Participate in software design discussions and contribute ideas and feedback
• Engage with team members in a fast-paced, Agile environment
• Collaborate effectively with international development teams

Senior Software Engineer, Backend

Frontend Engineer

• Design, implement, and maintain robust, scalable, and efficient frontend applications using StencilJS, TypeScript, and SCSS
• Contribute to the development of common, reusable user interface components and component libraries
• Collaborate with cross-functional teams to define and implement user interface requirements
• Engage in peer code reviews, share best practices, and contribute to the team's continuous improvement
• Ensure Lucidworks user interfaces are implemented consistently across products
• Work with the design team to translate concepts into functional and visually appealing interfaces
• Optimize frontend applications for maximum speed and scalability
• Stay up-to-date with emerging frontend technologies and industry trends
• Contribute to the development and maintenance of our component libraries
• Participate in the continuous improvement of our build and deployment processes using tools like GitHub, Jenkins, and ArgoCD

Associate Software Engineer, Frontend

Engineer

• Maintain configurations implemented for Managed Fusion customers and provide ongoing maintenance post go-live
• Act as a senior technical expert, providing in-depth support and proactive maintenance for a diverse customer base
• Troubleshoot and resolve complex ingestion, indexing, and system performance issues related to Lucene/Solr, Lucidworks Fusion, and cloud infrastructure
• Identify, reproduce, and document product issues and work closely with engineering teams to influence product improvements
• Lead incident response and root cause analysis for high-impact technical issues
• Participate in design and implementation of automation tools and monitoring frameworks for cloud-based managed services
• Mentor and guide junior engineers and foster knowledge sharing
• Collaborate with Support, Cloud engineering, and Customer Success teams and communicate with customers via ticketing systems (Zendesk)
• Define and update best practices based on lessons learned and cross-team discussions
• Collaborate with global teams and customers across multiple time zones

Senior Managed Services Engineer

DevOps Engineer

• Build the automation tools that ensure our internal and external customers receive resources quickly and painlessly while making our team’s lives easier
• Work closely with engineering teams to deliver a high quality product to our customers that meets all of their needs
• Aim for at least 99.9% uptime across all of our managed customers
• Work on several major projects including automating parts of our infrastructure, creating new monitors and alerts, creating new tooling for both team consumption and company consumption, etc.
• Take ownership of Lucidworks’ company-wide cloud-first initiative by making the onboarding process for new customers as smooth as possible for them
• All other duties as assigned

Product Specialist

• Develop a deep understanding of the product portfolio, market trends, competitive landscape, and customer needs
• Translate product strategy and roadmap into personas, positioning frameworks, and value propositions tailored to different buyer and user segments
• Partner with product managers to inform roadmap decisions with customer and market insights
• Collaborate with sales and customer-facing teams to ensure consistent and compelling communication of product value
• Create product-related resources such as presentations, customer-facing briefs, solution guides, and sales playbooks
• Standardize processes for how roadmap and strategy updates are captured, documented, and shared
• Deliver training and briefings to internal teams, ensuring alignment on product capabilities, differentiators, and release milestones
• Serve as a subject matter expert to support conversations with prospects, customers, and industry analysts
• Support go-to-market planning for launches by aligning internal readiness materials with product release timelines
• All other duties as assigned

Machine Learning Engineer

• Learn and assist in assessing models and understanding model selection for different use cases
• Support experiments and evaluation for search-specific tasks
• Contribute to integrating pre-trained language and embedding models into search, agentic, and recommendation pipelines
• Support the development of automated model training, assessment, and deployment processes
• Contribute to software and tooling that improves automation and service reliability
• Stay current on AI best practices and share learnings with the team
• Participate in design discussions and contribute fresh perspectives
• Collaborate with software team members in a fast-paced Agile environment
• Grow your skills while working effectively with distributed teams
• All other duties as assigned

Associate Software Engineer, Machine Learning

Product Manager

• Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees.
• About the Role
• Lucidworks powers the digital commerce experiences of leading global retailers, B2B manufacturers, and financial services firms. We specialize in AI-driven search, browse, and merchandising solutions that help businesses connect customers with the right products, content, and recommendations at scale. Our Commerce Studio empowers merchandisers with intuitive tools to optimize product discovery, personalize experiences, and drive business outcomes. Brands like Crate & Barrel, Lenovo, Red Hat, and Cisco rely on Lucidworks to enhance their digital commerce strategies.
• We are committed to fostering an inclusive and diverse workplace where innovation thrives. Lucidworks is an Equal Opportunity Employer that values diverse backgrounds, experiences, and perspectives.
• This is a fully remote role open to candidates based in the US.