Solace

Full-stack Engineer

• Analyze product requirements and produce high-quality, production-ready code while creating a best-in-class user experience.
• Build and maintain new user-facing features with everything from database models to UI components.
• Create services and APIs to drive existing and new features for web apps.
• Maintain the health of our systems and codebase, refactor and make improvements, and keep our systems robust and resilient.
• Write clear specs to ensure product/code quality for stress-free deployment.
• Drive large releases to production on a continuous deployment cadence.

Senior Full Stack Engineer

Community Manager

• Manage day-to-day responses to customer feedback and reviews across BBB, Trustpilot, and social media channels (Facebook, X, Reddit, etc.).
• Develop and maintain playbooks and response templates in partnership with Marketing, Legal, and CX leadership.
• Collaborate with internal teams (CX, Marketing, Legal, Product) to triage escalations and ensure timely, compliant responses.
• Monitor brand mentions and customer sentiment; identify recurring issues or emerging trends and share insights with CX and Product teams.
• Track and report on key metrics (response times, sentiment, volume, trends) and recommend improvements.
• Partner with Marketing to align on proactive social strategies that strengthen our brand reputation.
• Uphold brand tone and ensure all responses reflect our values and commitment to exceptional customer experience.
• Support low-lift content creation (pulling from blog, lifecycle and paid content) that brings our mission to life online.
• Manage our advocate and patient appreciation program (e-giftcards).

Community Engagement Specialist

Performance Marketing

• Build, manage, and optimize campaigns across Facebook and Instagram with oversight from performance lead.
• Set up structured testing plans across audiences, creative, and messaging.
• Track daily and weekly pacing to ensure efficient use of spend.
• Collaborate with the creative team to evaluate ad assets based on performance data.
• Lead A/B and multivariate tests on landing pages to improve conversion rates.
• Partner with design and dev teams to implement test variations and collect insights.
• Analyze user behavior data (scroll depth, click maps, drop-off points) to identify optimization opportunities.
• Own end-to-end reporting on test results and performance improvements.
• Build and maintain robust UTM tracking across all campaigns.
• Ensure data consistency across Meta and attribution model.
• Troubleshoot attribution and pixel tracking issues as they arise.

Performance Marketing Specialist

• Own TOFU media channels (CTV, podcast, influencer, radio, OOH, direct mail) — driving planning, execution, and optimization with agency partners.
• Hold the agency accountable for performance — from pacing and placement quality to creative testing and audience insights.
• Work with internal teams to brief creative in context: audience, intent, funnel position, and key messaging.
• Coordinate timing, specs, and deliverables across multiple integrated campaigns.
• Develop clear measurement frameworks for each channel — defining what success looks like and how it’s measured.
• Ensure all tracking mechanisms (UTMs, pixels, call tracking, landing pages) are properly implemented and QA’d.
• Partner with Performance Lead and analytics to connect TOFU performance to mid- and lower-funnel outcomes (traffic quality, lead conversion, CAC impact).
• Manage reporting cadence and dashboards for internal and executive stakeholders.
• Serve as the primary point of contact in partnership with Performance Lead for agency partners across traditional and emerging media channels.
• Review plans, negotiate optimizations, and ensure alignment with budget and business goals.
• Evaluate new partners and platforms that can drive reach and efficiency.
• Work with Integrated Marketing and Creative teams to inform creative briefs with the right media context (audience, channel intent, technical specs).
• Collaborate with data, legal, and compliance partners to ensure tracking and attribution meet internal standards.

Performance Marketing Manager

Backend Engineer

• Design and build scalable services and APIs to drive existing and new features for web applications.
• Architect and maintain robust backend systems, database models, and infrastructure that power our platform.
• Analyze product requirements and produce high-quality, production-ready code with a focus on system reliability and performance.
• Maintain the health of our systems and codebase, refactor and make improvements, and keep our systems robust and resilient.
• Jump into frontend code when needed to support the team and ship features end-to-end.
• Be autonomous. You'll take full ownership of your work, and you take responsibility and accountability for every last detail, every step of the way.
• Be a collaborator. You'll work with other engineers and cross-functional partners in product and design to build a world-class product and lead new initiatives to improve our user experience.
• Write clear specs to ensure product/code quality for stress-free deployment.
• Drive large releases to production on a continuous deployment cadence.

Senior Backend Engineer

Support Engineer

• Support Solace clients to ensure they have a good experience and solve technical issues that might arise.
• Deliver a superior customer experience
• Improving our infrastructure tooling, observability, and automation
• Resolving incidents
• Handling service requests and provisioning by the customers
• Support partners and regional teams as part of a global team
• Be on-call rotation and provide 12x7 off-hours support
• Contribute to making the production environment more efficient, less error-prone, etc.
• Actively involved in development for scalable deployment (automation, tooling, etc.)

Solution Support Engineer

Consultant

• Be responsible for the overall post-sales success of a customer and will have demonstrated knowledge and experience in multiple areas including networking, messaging, and middleware technologies
• Developing scripts to compare configurations or automate routine tasks and writing integration code in Java or C#
• Significant work will be related to assisting customers in the monitoring and management of their estate of deployed Solace products including troubleshooting, diagnostics, and responding to alerts
• Travel occasionally based on customer needs, sometimes globally
• Be required to develop best practices documents or other documents for the customer to facilitate knowledge transfer and sharing
• Documentation and communication skills must be exceptional, as well as the ability to manage customer expectations
• Work autonomously and with minimal direction

Professional Services Consultant

Sales

• Identify and secure new enterprise accounts and expand existing customer relationships
• Position Solace as enabler for EDA and AI-driven initiatives
• Build and execute territory and account plans: pipeline building, revenue attainment, profit margin, client wallet share, customer satisfaction
• Lead sales process from start to finish; negotiate complex deals; build strong client relationships at working and executive levels
• Work closely with technical stakeholders and executive decision-makers; collaborate with pre-sales engineers
• Be a hunter, self-starter, and team player accountable to win new business

Director of Sales

• Identify and secure new enterprise accounts and expand relationships within existing customers
• Position Solace as a critical enabler of traditional EDA and next-generation AI-driven initiatives
• Work closely with technical stakeholders and executive decision-makers to demonstrate Solace’s platform
• Develop and execute territory and account plans addressing pipeline, revenue, profit margin, client wallet share, and customer satisfaction
• Lead the sales process from start to finish and negotiate complex deals
• Build strong client relationships at both working and executive levels and establish long-lasting client relationships
• Collaborate with pre-sales engineers and cross-functional teams
• Act as a self-starting “hunter” responsible for pipeline building and revenue attainment

Director of Sales, Capital Markets

• Deliver a superior customer experience for Solace clients
• Improve infrastructure tooling, observability, and automation
• Resolve incidents and handle service requests
• Provisioning by the customers
• Support partners and regional teams as part of a global team
• Participate in on-call rotation and provide 12x7 off-hours support
• Contribute to making the production environment more efficient and less error-prone
• Actively involved in development for scalable deployment (automation, tooling, etc.)

Technical Support Engineer

DevOps Engineer

• Responsible for daily operations of Solace Cloud, the market-leading SaaS offering, across AWS, Azure, GCP, Kubernetes, etc.
• Ensure Solace Cloud Services are healthy and reliable and SLAs are being met
• Design and implement infrastructure tooling, observability, and automation
• Improve production operations to be more efficient and less error-prone
• Handle production incidents according to industry-standard incident management processes
• Process service requests and provisioning by customers
• Manage customer escalations and drive resolution in mission-critical, high-impact production environments
• Work directly with customers to identify, troubleshoot, and resolve operational issues
• Debug Linux and Kubernetes at a system level to detect and resolve operational issues
• Participate in on-call rotation and provide 24x7 off-hours support

Senior Cloud Site Reliability Engineer

System Administrator

• Zendesk Administration: Configure and maintain ticket views, forms, macros, automations, and routing rules.
• Manage user roles, permissions, and organizational structure within Zendesk.
• Own Omnichannel Routing (OCR) setup and optimization for email, chat, and phone.
• Monitor and maintain system performance, troubleshooting and resolving issues quickly.
• Integrations & Tools: Manage and implement third-party integrations (CRM, workforce management, QA, reporting tools, etc.).
• Partner with Product, Engineering, and Data teams to connect Zendesk with internal systems.
• Evaluate and deploy new apps, APIs, and automation tools to improve agent efficiency.
• Reporting & Insights: Build and maintain dashboards and reports to track SLAs, CSAT, ticket volume, and agent productivity.
• Provide data-driven insights to CX leadership to inform decisions and improve workflows.
• Process Enablement: Partner with Training and QA teams to ensure workflows are documented and optimized.
• Recommend and implement process improvements within Zendesk to reduce friction for both customers and agents.
• Stay current on Zendesk best practices and bring new ideas to the team.

System Administrator, Zendesk

Operations

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health. At Solace, we’re transforming healthcare by ensuring every patient who wants a health advocate can access one. As we scale rapidly, we're seeking an exceptional Strategic Operations Lead to spearhead critical growth initiatives and drive our clinical strategy forward. Reporting directly to our Chief Medical Officer, you'll serve as a strategic partner across the organization, leading high-impact, cross-functional initiatives that enhance clinical quality, accelerate growth, and expand our service offerings. This is a remote position. Applicants must be based in the United States. What You'll Do: Partner closely with the CMO to design and execute strategic projects that directly advance our clinical strategy and business growth objectives; Own delivery of multiple high-visibility, complex initiatives, ensuring exceptional quality output and on-time delivery while maintaining alignment with company priorities; Develop strategic recommendations and implementation roadmaps through rigorous qualitative and quantitative analysis, translating insights into actionable business plans; Develop compelling presentations and deliverables that articulate objectives, track progress, and communicate strategic recommendations to leadership teams; Design and monitor KPI frameworks, assess risks, and implement mitigation strategies to ensure initiatives consistently deliver expected outcomes. What You Bring: 3-5 years of experience in strategic operations, program management, or management consulting, with strong preference for experience at an established consulting firm; Experience in healthcare, digital health, or adjacent industries strongly preferred, with understanding of clinical operations and regulatory environments a significant plus; Exceptional analytical and business development skills, with proven ability to structure complex problems, develop compelling business cases, and interpret operational data to drive decision-making; Strong track record of leading successful strategic initiatives from conception through delivery, including experience with planning, risk management, and performance optimization; Outstanding interpersonal and communication skills, with ability to influence and collaborate effectively across all organizational levels and functional areas; Bachelor's degree required; advanced degree (MBA, MPH) preferred; A vision for what healthcare can and should be. This is a remote position. Applicants must be based in the United States.