Solace

Operations

• Own end-to-end strategic and operational initiatives: From problem definition through implementation and measurement.
• Partner with department leaders: Diagnose where their operations need to evolve for the next stage of scale, and co-own the work to get them there. This includes working closely with clinical leadership to design "lighter-touch" workflows that respect clinical judgment while ensuring efficiency.
• Build the analytical foundation: Create frameworks for measuring operational performance across functions to replace decisions currently made by intuition.
• Lead specific workstreams: Drive company efficiency, measure AI integration impact, and identify upstream drivers of CX volume to solve problems before they reach agents.
• Run cross-functional projects: Take ownership of scale initiatives where no single department owns the outcome.
• Shape the S&O function: Define how this team operates, how it engages with the rest of the company, and what profiles we hire next.

Director, Strategy – Operations

Technical Recruiter

• Source, identify, and engage top technical talent across Software Engineering, Data, and Security.
• Build and maintain strong pipelines for multiple engineering searches with clear headcount targets.
• Run structured first-round recruiter screens to evaluate motivation, baseline technical fit, and alignment with Solace’s values.
• Partner closely with hiring managers to deeply understand technical requirements and refine search strategies.
• Develop creative sourcing approaches using LinkedIn Recruiter, GitHub, Slack communities, technical forums, and nontraditional channels.
• Maintain clean and organized pipelines in our ATS (Ashby), ensuring timely communication and accurate tracking.
• Deliver clear, concise candidate summaries and insights to help hiring managers make confident decisions.
• Continuously experiment with outreach strategies to improve response rates and candidate quality.
• Build long-term relationships with high-potential candidates for future hiring needs.

Technical Sourcer

Marketing

• Own the regional marketing strategy and execution plan for Southeast Asia and India; support plans for Australia, North Asia and the Middle East.
• Partner with APAC sales leadership to build quarterly marketing plans aligned to pipeline, revenue and account growth priorities.
• Adapt Solace's global campaigns into regionally relevant programs, tailoring messaging, channels and tactics for each market.
• Plan and execute full-funnel marketing programs across online and offline channels, including webinars, virtual and in-person events, ABM campaigns, email marketing, regional digital campaigns and partner-led activities.
• Drive lead generation, lead progression and mid-funnel conversion using data, intent signals, audience segmentation and relevant content assets.
• Measure program performance and optimise tactics to improve lead quality, conversion rates, pipeline contribution and ROI.
• Manage regional online & offline programs from planning and logistics through execution, follow-up, reporting and post-campaign optimisation.
• Own regional marketing budgets with accountability for ROI, cost-per-lead and pipeline impact.
• Build and execute co-marketing programs and co-branded content with key systems integrators, technology partners and regional channel partners.
• Work closely with regional sales teams to identify priority accounts, campaign needs and pipeline-building opportunities.
• Provide sales teams with relevant assets, campaign insights, automation support and follow-up recommendations.
• Communicate marketing performance, learning and next actions clearly to sales, partners and global marketing stakeholders.
• Use AI and AI-powered tools to improve marketing efficiency, audience targeting, personalisation, campaign execution and lead generation outcomes.
• Test, learn and scale practical AI use cases across the regional marketing function.
• Manage core marketing platforms and reporting tools, including Marketo, Salesforce, webinar platforms, analytics dashboards and campaign automation tools.
• Manage campaign reporting, performance dashboards, budget tracking and operational administration.
• Support regional customer advocacy, case study and reference activities in partnership with sales, customer marketing and global marketing.

Regional Marketing Manager – Asia Pacific, Middle East

Artificial Intelligence

• Produce high-volume ad creative (static, video, and copy) using AI tools end-to-end — from concept through final asset
• Develop and maintain repeatable AI workflows for rapid creative testing and iteration
• Stay on the bleeding edge of AI creative tools and bring new capabilities into the team's stack as they emerge
• Launch, manage, and optimize campaigns across Meta, Google, and other paid platforms
• Set up and run structured creative tests (copy, hooks, formats, audiences)
• Monitor campaign performance daily and assist with budget management and pacing to hit acquisition and efficiency targets
• Track and report on key metrics: CAC, ROAS, CTR, CVR, and creative win rates
• Build and maintain dashboards that surface actionable insights
• Identify trends in creative and audience performance to inform strategy
• Translate data into clear recommendations for the team
• Assist with landing page copy and creative for CRO experiments
• Collaborate with Brand to ensure ad creative is on-brand while optimized for performance
• Help scope and QA new tracking implementations and attribution setups
• Document processes and playbooks so the team can scale.

AI Performance Associate – New Grad

People Operations

• Own and coordinate the onboarding experience for new hires, including systems access, equipment, documentation, and first-week logistics
• Ensure employees feel supported, informed, and set up for success from day one
• Manage offboarding processes with accuracy, empathy, and operational rigor
• Partner cross-functionally to ensure secure and compliant employee transitions
• Help maintain compliance with federal and state employment requirements
• Support documentation management, I-9 verification, and audit readiness processes
• Maintain employee data accuracy across HR and People systems
• Help improve operational workflows and process documentation across the People function
• Partner with recruiters and hiring managers to coordinate interviews and support candidate communications
• Help deliver a thoughtful and organized candidate experience
• Support employee engagement initiatives, internal events, team communications, and offsites
• Assist with day-to-day People Operations support across the organization
• Coordinate employee equipment, software access, and People-related vendor operations
• Support invoice tracking, renewals, and operational logistics
• Help maintain organization and operational consistency across People programs and processes

People Operations Associate

• Own and operationalize many of the highest-leverage People programs across the company
• Redesign and operationalize performance review cycles and calibration processes
• Define and maintain promotion processes, performance expectations, and manager guidance
• Partner with leadership on performance management strategy and execution
• Build manager training programs focused on feedback, coaching, accountability, and team management
• Develop scalable resources, playbooks, and enablement materials for leaders
• Coach managers through performance concerns, difficult conversations, team dynamics, and terminations
• Partner with Legal and leadership on high-risk employee situations and investigations
• Build scalable ER documentation, intake, escalation, and decision-making frameworks
• Ensure consistency and fairness across organizational decisions and employee outcomes
• Partner with leadership on org structure, workforce planning, and team effectiveness
• Support leadership through reorganizations, promotions, scope changes, and team scaling
• Help identify organizational health risks, retention concerns, and manager effectiveness gaps
• Build scalable frameworks around organizational planning and talent reviews
• Partner on onboarding strategy and manager onboarding effectiveness
• Build scalable development and growth programs across the organization
• Help define leadership expectations and career development infrastructure
• Support initiatives focused on employee engagement, retention, and organizational effectiveness

Senior People Partner

Community Manager

• Support day-to-day responses to customer channels, including Facebook, Instagram, Reddit, Trustpilot and Better Business Bureau
• Collaborate with internal teams (CX, Marketing, Clinical Operations, Product) to triage escalations and ensure timely, compliant responses.
• Identify recurring issues or emerging trends and share insights with Clinical Operations, CX, and Product teams.
• Own response times and ensure we’re meeting SLA’s across channels.
• Support proactive social strategies that strengthen our brand reputation.
• Uphold brand tone and ensure all responses reflect our values and commitment to exceptional customer experience.

Community Engagement Associate

Sales

• Be responsible for establishing, cultivating, and expanding Solace’s relationships with clients, including key stakeholders within the Canadian Federal Government.
• Identify and secure new business opportunities with both new clients and existing customers, leading the sales process end‑to‑end, from initial engagement through negotiation and close.
• Develop and execute territory and account plans that address short‑term results and long‑term strategic growth, including pipeline development, revenue attainment, profit margin, customer wallet share, and client satisfaction.
• Drive sales within complex public‑sector and enterprise environments, navigating multi‑stakeholder buying groups, long sales cycles, and formal procurement processes.
• Leverage established relationships within the Government of Canada (e.g., departmental executives, IT leadership, security leaders, and procurement stakeholders) to influence opportunities and advance deals.
• Act as a “hunter” and self‑starter who operates independently, while also being a strong team player capable of collaborating closely with pre‑sales engineers, partners, and internal stakeholders.
• Ultimately, be accountable for winning new business, negotiating complex agreements, and building durable, long‑term client relationships at both the working and executive levels.

Sales Director

• Partner closely with the Chief Medical Officer’s COS (and CMO) to design and execute strategic projects that directly advance our clinical strategy and business growth objectives
• Own delivery of multiple high-visibility, complex initiatives, ensuring exceptional quality output and on-time delivery while maintaining alignment with company priorities
• Develop strategic recommendations and implementation roadmaps through rigorous qualitative and quantitative analysis, translating insights into actionable business plans
• Develop compelling presentations and deliverables that articulate objectives, track progress, and communicate strategic recommendations to leadership teams
• Design and monitor KPI frameworks, assess risks, and implement mitigation strategies to ensure initiatives consistently deliver expected outcomes

Strategy and Operations Lead

Performance Marketing

• Own Meta performance end-to-end: strategy, structure, testing, and budget allocation.
• Build a creative feedback loop with our brand team, leveraging tools like Motion to surface actionable insights.
• Monitor full-funnel performance — not just platform KPIs — and diagnose what's driving wins and losses.
• Partner with our CRO Specialist to align ad creative with landing page experience.
• Own paid social tracking and measurement: pixel/CAPI health, lead quality signals, and UTM hygiene.
• Collaborate with Data/Analytics to sharpen reporting and keep KPI definitions consistent.
• Lead our expansion into TikTok and Snapchat.
• Translate account performance into clear, usable insights for the broader team.
• Manage and develop an associate.

Paid Social Manager

Recruitment

• Conduct a high volume of structured recruiter screens with university candidates across multiple roles
• Assess candidate alignment based on core criteria, potential, and long-term fit with Solace
• Clearly and thoughtfully communicate the opportunity, helping candidates understand both the role and our mission
• Own offer conversations, including negotiations, extensions, and guiding candidates through close
• Maintain organized pipelines with accurate tracking and timely follow-up
• Use ATS data (Ashby preferred) to monitor pipeline health and stay on top of progress
• Support sourcing efforts when needed to help build strong candidate pools
• Travel to campus events and recruiting initiatives during peak seasons (August–November)

Associate Campus Recruiter

Account Manager

• Define and execute a regional partner strategy aligned with global objectives.
• Build and scale relationships with GSIs, ISVs, VARs, cloud providers, and MSPs.
• Identify, onboard, and enable high-potential partners.
• Drive joint selling, co-marketing, and partner-sourced pipeline growth.
• Implement scalable partner programs including enablement, certification, incentives, and MDF.
• Establish KPIs and reporting frameworks to measure impact.
• Align with Sales, Product, Marketing, and Customer Success to ensure seamless partner engagement and execution.
• Lead regional partner managers and foster a culture of collaboration and accountability.
• Represent Solace at industry events and executive forums.

Senior Director, Strategic Partnerships

Data Analyst

• Player-Coach Leadership
• Drive Product Strategy
• Drive Prioritization
• Execute High-Impact Analytics
• Establish Best Practices
• Cross-Functional Partnership
• Curate the Data Layer

Data Analytics Lead

• Organizational Leadership & Coaching: Manage, mentor, and develop a department
• Drive Product Analytics Strategy: Act as the strategic data counterpart to Product leadership
• Drive the Strategic Roadmap: Help shape and execute the long-term vision and roadmap for Data Analytics
• Pioneer AI in Analytics: Define and execute our strategy for integrating artificial intelligence
• Executive Collaboration & Prioritization: Partner with C-level executives and peer Directors
• Elevate Standards & Best Practices: Be the champion for analytical excellence
• Drive Data Culture: Foster a company-wide culture of data literacy and self-service

Director of Data Analytics

Payroll

• Manage end-to-end payroll processing, including calculation of wages, deductions, tax withholdings, and issuance of payments to employees and government agencies.
• Ensure all payroll withholdings/remittances are accurately processed and filed in a timely manner.
• Process Canadian and international payrolls while working with local payroll providers in foreign jurisdictions to ensure compliance with local government regulations and company policies.
• Act as a trusted advisor, providing payroll insights across the organization, and leading ad-hoc cross-functional payroll projects.
• Process, record, and reconcile payroll transactions in the accounting system, including WSIB, EHT, and other payroll-related accruals.
• Maintain accurate financial records, including journal entries, general ledger entries, and account reconciliations.
• Lead any payroll audits and assist with financial audits as required.
• Assist with period-end closing procedures, including month-end payroll accruals and performing variance analysis of month-to-month changes.