Solace

Marketing

• Build and mentor a high-performing lifecycle marketing and retention team of 2 Lifecycle Associates, and 1 Lifecycle Manager. Foster a culture of collaboration, experimentation, and results-driven performance.
• Own and optimize the end-to-end patient lifecycle across acquisition, onboarding, engagement, and retention.
• Lead the design, launch, and analysis of multi-channel lifecycle programs that drive measurable improvements in activation, conversion, and patient satisfaction.
• Oversee experimentation frameworks—from hypothesis creation to measurement—and surface insights that fuel iteration and innovation.
• Collaborate cross-functionally with Product, Data, and Operations to ensure alignment, consistency, and scalability of all lifecycle efforts.
• Understand and maintain the complex automation workflows in Customer.io, leveraging segmentation, conditional logic, and personalization to deliver tailored experiences.
• Ensure quality and compliance through rigorous QA across communications, safeguarding accuracy, brand alignment, and regulatory adherence.
• Translate insights into strategy, using performance data to continuously refine targeting, creative, and cadence for optimal outcomes.
• Stay abreast of industry trends and best practices in lifecycle marketing and CRM. Continuously seek opportunities to enhance the patient and advocate experience through innovative strategies and technology.

Director of Lifecycle Marketing

Recruitment

• Own RN recruiting from end to end. From first touch to first day.
• Act as a full-cycle operator, not a task-taker. You’ll set strategy, build process, and deliver results at startup speed.
• Review, Screen, and Close top-tier nurse candidates, sometimes on tight timelines, always with care.
• Protect and scale the Solace culture by treating every hiring decision as a culture-defining act.
• Uphold clarity, urgency, and excellence at every step of the recruiting lifecycle.

Advocate Recruiter

Technical Program Manager

• Track and report on planning and execution of projects, programs, and roadmaps across multiple squads or product areas, ensuring alignment with business strategy
• Collaborate closely with engineering teams, product managers, architects, and leadership to orchestrate successful feature delivery and product launches
• Influence and mentor teams in Agile practices (Scrum, Kanban, etc.), driving continuous improvement in development processes and helping teams achieve higher performance
• Act as a project and product escalation point, working with engineering and leadership teams to resolve blockers and deliver solutions to complex challenges
• Ensure engineering projects and priorities align with and support broader business goals, balancing customer needs, strategic impact, and competing priorities
• Proactively identify, assess, communicate, and mitigate program risks and dependencies across complex, multi-team initiatives
• Champion best practices in project management tools, reporting, analytics, and business intelligence; identify trends and drive organizational improvements

Senior Technical Program Manager

• Own and manage interview scheduling and logistics across multiple teams, roles, and time zones
• Maintain and optimize applicant tracking systems (ATS) and internal workflows
• Coordinate high-volume recruiting efforts, including scheduling 15–20 interviews per week
• Serve as the primary point of contact for candidates
• Partner with Talent Acquisition and hiring managers to anticipate scheduling needs

Recruiting Coordinator

Financial Planning and Analysis

• Develop and execute finance and strategy initiatives
• Financial Modeling & Forecasting: Own and evolve Solace financial model
• Lead the annual planning cycle, including headcount, revenue targets, expense budgets, and scenario modeling
• Prepare board materials and presentations
• Work closely with outsourced accounting firm to support monthly close
• Build automation into reporting, forecasting, and finance workflows
• Serve as the go-to liaison with cross-functional partners.

Strategic Finance Lead

Full-stack Engineer

• Analyze product requirements and produce high-quality, production-ready code while creating a best-in-class user experience.
• Build and maintain new user-facing features with everything from database models to UI components.
• Own the technical architecture for major initiatives and guide the team through complex technical decisions.
• Create services and APIs to drive existing and new features for web apps.
• Maintain the health of our systems and codebase, refactor and make improvements, and keep our systems robust and resilient.
• Write clear specs to ensure product/code quality for stress-free deployment.
• Drive large releases to production on a continuous deployment cadence.
• Set technical standards for code quality, testing, and engineering excellence.
• Directly manage 2-6 engineers, conducting 1:1s, performance reviews, and career development conversations.
• Mentor engineers on technical growth, code quality, and problem-solving approaches through pairing sessions and thoughtful code reviews.
• Unblock your team—whether that's a technical challenge, a process bottleneck, or a cross-functional coordination issue.
• Foster a culture of ownership, collaboration, and continuous improvement within your team.
• Participate in hiring: interview candidates, assess technical skills, and help build a world-class engineering team.
• Work with product and design partners to translate vision into executable technical plans your team can rally around.

Technical Lead

Director

• Lead the end-to-end development of Solace’s training for a rapidly scaling advocacy service already creating national impact
• Evaluate what technology and support is required to optimally deliver an informative initial training experience, both synchronously and asynchronously, that allows advocates to begin in their role with confidence
• Working with clinical SMEs, develop continuous feedback loops that illuminate advocate pain points and develop training solutions to broaden knowledge and abilities
• Engage in continuous quality improvement, collecting and analyzing advocate feedback about what is going well, what is not, and developing novel solutions to ensure the right information is being provided at the right time
• Partner with the clinical, product, recruiting, and data teams cross-functionally to understand the impact of excellent training on advocate retention
• Develop a longitudinal educational program that targets tenured advocates and allows them to seamlessly improve as Solace grows into new markets and patient populations

Director of Training and Education

• Own and optimize the end-to-end patient lifecycle across acquisition, onboarding, engagement, and retention.
• Design, launch, and analyze multi-channel lifecycle programs that drive measurable improvements in activation, conversion, and patient satisfaction.
• Develop experimentation frameworks—from hypothesis creation to measurement—and partner with Analytics to surface insights that fuel iteration and innovation.
• Collaborate cross-functionally with Product, Data, and Operations to ensure alignment, consistency, and scalability across all lifecycle efforts.
• Implement and maintain complex automation workflows in Customer.io, leveraging segmentation, conditional logic, and personalization to deliver tailored experiences.
• Ensure quality and compliance through rigorous QA across communications, safeguarding accuracy, brand alignment, and regulatory adherence.
• Translate insights into strategy, using performance data to continuously refine targeting, creative, and cadence for optimal outcomes.

Senior Lifecycle Marketing Associate

Technical Writer

• Have innovative ideas—and bring them to life.
• Be autonomous. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way.
• Rapidly create powerful copy while laughing in the face of potential failure. Writer’s block? You don’t know her.
• Serve as a go-to liaison between product and cross-functional partners to support strong user-facing language in all written documentation.
• Aggressively meet deadlines.
• Learn and become a guardian of the Solace brand and user expectations, upholding standards and best practices across every touchpoint.

Security Engineer

• Manage and optimize Okta SSO deployment across 70+ SaaS applications
• Implement and enforce role-based access controls (RBAC) and least privilege principles
• Lead quarterly access reviews and user lifecycle management
• Drive adoption of MFA and implement conditional access policies
• Oversee endpoint management via Jamf and device compliance standards
• Drive HIPAA and SOC 2 compliance maintenance through Vanta
• Manage vendor risk assessment program and Business Associate Agreement (BAA) collection for 70+ vendors
• Develop and maintain security policies, standards, and procedures
• Support customer security assessments and RFP responses
• Prepare for HITRUST certification and future IPO readiness requirements
• Design and deliver security awareness training
• Create role-specific training programs (HIPAA, phishing, data handling, incident response)
• Build and maintain security documentation and knowledge base
• Develop metrics and reporting on training completion and effectiveness
• Partner with HR on security onboarding and offboarding processes
• Implement and tune security monitoring and alerting systems
• Manage security logging and audit trail requirements for HIPAA compliance
• Conduct security assessments and risk analysis
• Lead incident response coordination and post-incident reviews
• Track and remediate security findings from audits and assessments
• Maintain risk register and coordinate risk treatment activities
• Conduct vendor security assessments and ongoing monitoring
• Support procurement reviews for security and compliance implications
• Manage security aspects of contractor access and data handling

Senior Security Engineer

• Analyze product requirements and produce high-quality, production-ready code while creating a best-in-class user experience.
• Build and maintain new user-facing features with everything from database models to UI components.
• Create services and APIs to drive existing and new features for web apps.
• Maintain the health of our systems and codebase, refactor and make improvements, and keep our systems robust and resilient.
• Write clear specs to ensure product/code quality for stress-free deployment.
• Drive large releases to production on a continuous deployment cadence.

Senior Full Stack Engineer

Community Manager

• Manage day-to-day responses to customer feedback and reviews across BBB, Trustpilot, and social media channels (Facebook, X, Reddit, etc.).
• Develop and maintain playbooks and response templates in partnership with Marketing, Legal, and CX leadership.
• Collaborate with internal teams (CX, Marketing, Legal, Product) to triage escalations and ensure timely, compliant responses.
• Monitor brand mentions and customer sentiment; identify recurring issues or emerging trends and share insights with CX and Product teams.
• Track and report on key metrics (response times, sentiment, volume, trends) and recommend improvements.
• Partner with Marketing to align on proactive social strategies that strengthen our brand reputation.
• Uphold brand tone and ensure all responses reflect our values and commitment to exceptional customer experience.
• Support low-lift content creation (pulling from blog, lifecycle and paid content) that brings our mission to life online.
• Manage our advocate and patient appreciation program (e-giftcards).

Community Engagement Specialist

Performance Marketing

• Build, manage, and optimize campaigns across Facebook and Instagram with oversight from performance lead.
• Set up structured testing plans across audiences, creative, and messaging.
• Track daily and weekly pacing to ensure efficient use of spend.
• Collaborate with the creative team to evaluate ad assets based on performance data.
• Lead A/B and multivariate tests on landing pages to improve conversion rates.
• Partner with design and dev teams to implement test variations and collect insights.
• Analyze user behavior data (scroll depth, click maps, drop-off points) to identify optimization opportunities.
• Own end-to-end reporting on test results and performance improvements.
• Build and maintain robust UTM tracking across all campaigns.
• Ensure data consistency across Meta and attribution model.
• Troubleshoot attribution and pixel tracking issues as they arise.

Performance Marketing Specialist

• Own TOFU media channels (CTV, podcast, influencer, radio, OOH, direct mail) — driving planning, execution, and optimization with agency partners.
• Hold the agency accountable for performance — from pacing and placement quality to creative testing and audience insights.
• Work with internal teams to brief creative in context: audience, intent, funnel position, and key messaging.
• Coordinate timing, specs, and deliverables across multiple integrated campaigns.
• Develop clear measurement frameworks for each channel — defining what success looks like and how it’s measured.
• Ensure all tracking mechanisms (UTMs, pixels, call tracking, landing pages) are properly implemented and QA’d.
• Partner with Performance Lead and analytics to connect TOFU performance to mid- and lower-funnel outcomes (traffic quality, lead conversion, CAC impact).
• Manage reporting cadence and dashboards for internal and executive stakeholders.
• Serve as the primary point of contact in partnership with Performance Lead for agency partners across traditional and emerging media channels.
• Review plans, negotiate optimizations, and ensure alignment with budget and business goals.
• Evaluate new partners and platforms that can drive reach and efficiency.
• Work with Integrated Marketing and Creative teams to inform creative briefs with the right media context (audience, channel intent, technical specs).
• Collaborate with data, legal, and compliance partners to ensure tracking and attribution meet internal standards.

Performance Marketing Manager

Backend Engineer

• Design and build scalable services and APIs to drive existing and new features for web applications.
• Architect and maintain robust backend systems, database models, and infrastructure that power our platform.
• Analyze product requirements and produce high-quality, production-ready code with a focus on system reliability and performance.
• Maintain the health of our systems and codebase, refactor and make improvements, and keep our systems robust and resilient.
• Jump into frontend code when needed to support the team and ship features end-to-end.
• Be autonomous. You'll take full ownership of your work, and you take responsibility and accountability for every last detail, every step of the way.
• Be a collaborator. You'll work with other engineers and cross-functional partners in product and design to build a world-class product and lead new initiatives to improve our user experience.
• Write clear specs to ensure product/code quality for stress-free deployment.
• Drive large releases to production on a continuous deployment cadence.

Senior Backend Engineer

Support Engineer

• Support Solace clients to ensure they have a good experience and solve technical issues that might arise.
• Deliver a superior customer experience
• Improving our infrastructure tooling, observability, and automation
• Resolving incidents
• Handling service requests and provisioning by the customers
• Support partners and regional teams as part of a global team
• Be on-call rotation and provide 12x7 off-hours support
• Contribute to making the production environment more efficient, less error-prone, etc.
• Actively involved in development for scalable deployment (automation, tooling, etc.)

Solution Support Engineer

Consultant

• Be responsible for the overall post-sales success of a customer and will have demonstrated knowledge and experience in multiple areas including networking, messaging, and middleware technologies
• Developing scripts to compare configurations or automate routine tasks and writing integration code in Java or C#
• Significant work will be related to assisting customers in the monitoring and management of their estate of deployed Solace products including troubleshooting, diagnostics, and responding to alerts
• Travel occasionally based on customer needs, sometimes globally
• Be required to develop best practices documents or other documents for the customer to facilitate knowledge transfer and sharing
• Documentation and communication skills must be exceptional, as well as the ability to manage customer expectations
• Work autonomously and with minimal direction

Professional Services Consultant

Sales

• Identify and secure new enterprise accounts and expand existing customer relationships
• Position Solace as enabler for EDA and AI-driven initiatives
• Build and execute territory and account plans: pipeline building, revenue attainment, profit margin, client wallet share, customer satisfaction
• Lead sales process from start to finish; negotiate complex deals; build strong client relationships at working and executive levels
• Work closely with technical stakeholders and executive decision-makers; collaborate with pre-sales engineers
• Be a hunter, self-starter, and team player accountable to win new business

Director of Sales

• Identify and secure new enterprise accounts and expand relationships within existing customers
• Position Solace as a critical enabler of traditional EDA and next-generation AI-driven initiatives
• Work closely with technical stakeholders and executive decision-makers to demonstrate Solace’s platform
• Develop and execute territory and account plans addressing pipeline, revenue, profit margin, client wallet share, and customer satisfaction
• Lead the sales process from start to finish and negotiate complex deals
• Build strong client relationships at both working and executive levels and establish long-lasting client relationships
• Collaborate with pre-sales engineers and cross-functional teams
• Act as a self-starting “hunter” responsible for pipeline building and revenue attainment

Director of Sales, Capital Markets

• Deliver a superior customer experience for Solace clients
• Improve infrastructure tooling, observability, and automation
• Resolve incidents and handle service requests
• Provisioning by the customers
• Support partners and regional teams as part of a global team
• Participate in on-call rotation and provide 12x7 off-hours support
• Contribute to making the production environment more efficient and less error-prone
• Actively involved in development for scalable deployment (automation, tooling, etc.)

Technical Support Engineer

DevOps Engineer

• Responsible for daily operations of Solace Cloud, the market-leading SaaS offering, across AWS, Azure, GCP, Kubernetes, etc.
• Ensure Solace Cloud Services are healthy and reliable and SLAs are being met
• Design and implement infrastructure tooling, observability, and automation
• Improve production operations to be more efficient and less error-prone
• Handle production incidents according to industry-standard incident management processes
• Process service requests and provisioning by customers
• Manage customer escalations and drive resolution in mission-critical, high-impact production environments
• Work directly with customers to identify, troubleshoot, and resolve operational issues
• Debug Linux and Kubernetes at a system level to detect and resolve operational issues
• Participate in on-call rotation and provide 24x7 off-hours support

Senior Cloud Site Reliability Engineer

System Administrator

• Zendesk Administration: Configure and maintain ticket views, forms, macros, automations, and routing rules.
• Manage user roles, permissions, and organizational structure within Zendesk.
• Own Omnichannel Routing (OCR) setup and optimization for email, chat, and phone.
• Monitor and maintain system performance, troubleshooting and resolving issues quickly.
• Integrations & Tools: Manage and implement third-party integrations (CRM, workforce management, QA, reporting tools, etc.).
• Partner with Product, Engineering, and Data teams to connect Zendesk with internal systems.
• Evaluate and deploy new apps, APIs, and automation tools to improve agent efficiency.
• Reporting & Insights: Build and maintain dashboards and reports to track SLAs, CSAT, ticket volume, and agent productivity.
• Provide data-driven insights to CX leadership to inform decisions and improve workflows.
• Process Enablement: Partner with Training and QA teams to ensure workflows are documented and optimized.
• Recommend and implement process improvements within Zendesk to reduce friction for both customers and agents.
• Stay current on Zendesk best practices and bring new ideas to the team.

System Administrator, Zendesk

Operations

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health. At Solace, we’re transforming healthcare by ensuring every patient who wants a health advocate can access one. As we scale rapidly, we're seeking an exceptional Strategic Operations Lead to spearhead critical growth initiatives and drive our clinical strategy forward. Reporting directly to our Chief Medical Officer, you'll serve as a strategic partner across the organization, leading high-impact, cross-functional initiatives that enhance clinical quality, accelerate growth, and expand our service offerings. This is a remote position. Applicants must be based in the United States. What You'll Do: Partner closely with the CMO to design and execute strategic projects that directly advance our clinical strategy and business growth objectives; Own delivery of multiple high-visibility, complex initiatives, ensuring exceptional quality output and on-time delivery while maintaining alignment with company priorities; Develop strategic recommendations and implementation roadmaps through rigorous qualitative and quantitative analysis, translating insights into actionable business plans; Develop compelling presentations and deliverables that articulate objectives, track progress, and communicate strategic recommendations to leadership teams; Design and monitor KPI frameworks, assess risks, and implement mitigation strategies to ensure initiatives consistently deliver expected outcomes. What You Bring: 3-5 years of experience in strategic operations, program management, or management consulting, with strong preference for experience at an established consulting firm; Experience in healthcare, digital health, or adjacent industries strongly preferred, with understanding of clinical operations and regulatory environments a significant plus; Exceptional analytical and business development skills, with proven ability to structure complex problems, develop compelling business cases, and interpret operational data to drive decision-making; Strong track record of leading successful strategic initiatives from conception through delivery, including experience with planning, risk management, and performance optimization; Outstanding interpersonal and communication skills, with ability to influence and collaborate effectively across all organizational levels and functional areas; Bachelor's degree required; advanced degree (MBA, MPH) preferred; A vision for what healthcare can and should be. This is a remote position. Applicants must be based in the United States.