Solace

Security Engineer

• Own our Datadog Cloud SIEM: log pipelines, parsing, enrichment, retention, and cost management
• Build, tune, and maintain detection rules across our environment — identity (Okta, Google Workspace), cloud (AWS, GCP), endpoint (Jamf), data platforms (Snowflake), and SaaS audit logs (GitHub, Slack, and more)
• Systematically reduce alert noise and drive alert quality metrics (fidelity, time-to-triage, false-positive rates)
• Map detection coverage against real-world threats (MITRE ATT&CK) and close the highest-risk gaps first
• Treat detections as code: version-controlled, tested, documented, and peer-reviewed
• Ensure logging and audit trails meet HIPAA requirements for ePHI systems
• Serve as a primary responder for security alerts and incidents: triage, investigate, contain, and document
• Improve and extend our incident response playbooks, and run post-incident reviews that produce real fixes
• Build automation to speed up triage and response (enrichment, auto-containment, workflow automation)
• Participate in and help mature our on-call rotation as the team grows
• Contribute to cloud and infrastructure security hardening across AWS and GCP
• Support identity and access management improvements (Okta policies, access reviews, least privilege)
• Pitch in on vendor security reviews, security questionnaires, and audit evidence gathering (HIPAA, SOC 2)
• Help build a security-first culture through documentation, tooling, and partnership with engineering teams

Senior Security Engineer, Detection

General Counsel

• Provide legal and regulatory analysis on HIPAA, Medicare, Medicaid, and state healthcare requirements, translating complex requirements into clear, practical guidance for business and operational teams.
• Partner with the Director of Compliance to assess regulatory risks, develop compliance strategies, and advise on emerging issues across the company's products, services, and operating model.
• Advise cross-functional teams, including Product, Engineering, Clinical Operations, Revenue Cycle, and Provider Operations, on compliance requirements for new products, features, workflows, and business initiatives before launch.
• Execute compliance reviews, audits, and monitoring activities related to Medicare, payer programs, HIPAA, and other healthcare regulatory requirements, including evidence collection, documentation review, issue identification, and remediation planning.
• Draft and maintain compliance policies, procedures, playbooks, and training materials that reflect regulatory requirements and evolving business practices.
• Help embed compliance requirements directly into operational processes, product workflows, and system controls by partnering closely with business and technical stakeholders.
• Review vendor agreements, business associate agreements, and other commercial arrangements for healthcare regulatory and compliance considerations.
• Support investigations, risk assessments, and remediation efforts involving potential compliance concerns, including billing, documentation, privacy, and operational issues.
• Monitor and research regulatory developments, CMS guidance, state healthcare regulations, and enforcement trends, and translate their impact into actionable recommendations for the Director of Compliance and business teams.
• Support the development and continuous improvement of the company’s compliance program, including risk assessments, monitoring plans, reporting, and governance activities.

Compliance Counsel

Content Writer

• Write product content across onboarding, navigation, workflows, notifications, forms, and key user experiences
• Write technical, audience-calibrated content for advocates, physicians, and other specialized audiences where precision and compliance sensitivity matter
• Partner closely with Product Design, Product Management, and Engineering from discovery through launch
• Help define content strategy and messaging for new features
• Learn, apply, and help evolve Solace's established product voice, terminology, and writing standards
• Participate in design critiques, user research, and product discussions
• Continuously improve the product experience through thoughtful iteration and collaboration
• Explore and shape how AI-assisted writing tools can support clear, human-centered product experiences

UX Writer

Video Editor

• Edit short- and long-form video creative for paid acquisition campaigns across Meta and other digital platforms
• Incorporate motion graphics, typography, animation, and visual effects that strengthen storytelling and improve performance
• Develop multiple creative variations to test different hooks, messaging, pacing, and creative approaches
• Partner closely with Performance Marketing, designers, copywriters, and motion designers throughout the creative process
• Translate performance insights into stronger edits and future creative explorations
• Balance speed with craftsmanship, producing high-quality work in a fast-moving environment
• Stay on top of editing techniques, platform trends, and creative best practices while helping evolve the Solace brand
• Contribute to a culture of experimentation, creative critique, and continuous improvement

Performance Video Editor

• Be a thought leader and deliver pragmatic guidance on a wide range of labor and employment issues, including recruiting, hiring, compensation, benefits, wage and hour laws, leaves of absence, disability accommodations, pay practices, contingent workers, HR policies and procedures, performance management, investigations, terminations, and labor relations.
• Design and deliver practical employment-law training for managers and people teams, from manager onboarding to targeted sessions on high-risk areas like terminations, accommodations, and investigations.
• Work with functional leaders, including the Head of People, to build and maintain the employment policies and programs that let Solace scale including handbooks, leave policies, accommodation processes, termination protocols, and the state-by-state nuance underneath all of it.
• Draft employment agreements, offer letters, separation agreements, and the templates recruiting and people teams use every day.
• Run periodic audits of employment policies and practices to identify areas of risk before they develop into bigger problems.
• Track employment law changes and enforcement trends across states, and translate what matters to the people who need to act on it.
• Own Solace’s full range of issues, disputes, and litigation from end-to-end including demand letters, subpoenas, agency requests, and everything that follows.
• Manage outside counsel relationships and litigation budgets across all active matters, ensuring consistent strategy and cost discipline.
• Build a dispute-prevention infrastructure–arbitration agreements, class-action waivers, and exit and severance protocols–designed to keep disputes out of litigation.
• Partner with HR and business leaders to spot early warning signs across complaints, investigations, and exits, and drive corrective action before claims are filed.

Lead Counsel, Employment & Litigation

Copywriter

• Write across paid acquisition, brand campaigns, lifecycle marketing, partnerships, video, social, and company initiatives
• Develop campaign concepts, messaging frameworks, headlines, scripts, and creative narratives
• Partner closely with designers, marketers, and video creatives from concept through execution
• Contribute to brainstorming sessions and creative strategy discussions
• Adapt messaging across channels while adhering to Solace's established brand voice and writing guidelines
• Continuously iterate and improve creative based on feedback and performance insights

Medical Director

• Clinical leadership and medical director oversight
• Serve as the direct supervisor to a growing team of medical directors and associate medical directors
• Set performance expectations and develop a medical director accountability framework
• Build and mentor the associate medical director pipeline; own physician leadership development as an organizational capability
• Working closely with the Medical Director for Clinical Quality, set clinical quality strategy, define priority measures, benchmarks, and improvement targets
• Champion a culture of safety and continuous improvement across the physician workforce
• Ensure service delivery, capacity, and utilization align with clinical standards
• Set and enforce clinical policies governing scope of practice, clinical protocols, documentation standards, and telehealth-specific guidelines
• Oversee physician onboarding from a clinical readiness standpoint; ensure new physicians receive orientation, training, and mentorship that allows them to hit the ground running
• Monitor physician performance data (productivity, quality metrics, patient satisfaction, documentation compliance) at the cohort and individual level
• Develop action plans to address areas of underperformance
• Working with the CMO, co-develop clinical strategy for new service lines
• Own the clinical operations plan: define goals, resource requirements, and success metrics
• Develop a plan for a leadership structure that supports rapid growth and identify key hires that will be necessary to bring Solace’s vision to the next level
• Build and maintain the clinical policy library in partnership with Legal, Compliance, and Medical Directors
• Serve as the clinical authority for escalations from different physicians and the advocate service
• Own the physician experience as an organizational priority; monitor engagement data and develop interventions to improve satisfaction, reduce burnout, and improve retention
• Establish regular communication channels between physician leadership and the broader physician workforce
• Partner with People/HR on physician workforce strategy, including retention and succession planning
• Act as a model for the clinical values and professional standards we want upheld

VP of Clinical Services – Executive Medical Director

Conversion Rate Optimizer

• Own conversion optimization across key funnel surfaces, including paid and organic landing pages, intake flows, and pre-visit touchpoints.
• Own funnel-level qualitative research by recruiting and interviewing patients, synthesizing insights into testable hypotheses, and ensuring learnings are shared across the team.
• Collaborate cross-functionally with Product, Data, and Design to align experimentation with broader company goals.
• Maintain a prioritized CRO backlog tied to business outcomes, not idea volume.
• Partner closely with channel managers (Meta, Google Ads, etc.) to ensure message alignment across the entire funnel.
• Build and ship experiments directly in Webflow.
• Design, launch, and analyze experiments in Statsig.
• Translate experiment results into actionable insights and clear recommendations for stakeholders.
• Stay abreast of industry trends and best practices in the CRO space. Continuously seek opportunities to enhance the patient and advocate experience through innovative strategies and technology.
• Help evolve Solace’s experimentation culture by improving frameworks, documentation, and decision-making standards.

CRO Specialist

Product Manager

Growth Product Manager

• Bring innovative Product ideas—and bring them to life.
• Be autonomous. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way.
• Rapidly produce and launch concepts while laughing in the face of potential failure.
• Serve as the go-to liaison with cross-functional and creative partners. Define initiative-level roadmaps of supporting workstreams to ensure work delivers on goals and your deadlines are met.
• Provide up-to-date visibility into current projects and ensure the right stakeholders and cross-functional team members are involved at the right time. You’ll document decisions and action items and follow up with owners on commitments.
• Learn and become a guardian of the Solace brand and user expectations, upholding standards and best practices across every touchpoint.

Senior Associate Product Manager

Artificial Intelligence

• Own Workday architecture & configuration
• Own the business process framework inside Workday — how approvals route, how tasks trigger, how workflows sequence across the employee lifecycle
• Configure and maintain security roles so the right people have access to the right data
• Build and maintain custom reports and calculated fields that feed compensation decisions, headcount tracking, and org management
• Design and maintain integrations between Workday and our broader People tech stack — payroll, Pulley, and Ashby — so data flows automatically without manual reconciliation
• Audit and continuously improve system configuration as the org grows and business needs change
• Serve as the internal Workday expert — the person who knows what the system can do and pushes us to actually use it
• Identify manual, repetitive workflows across the People function and build automations that eliminate them
• Evaluate and implement AI tools relevant to People Operations, compensation, and systems administration
• Partner with the Total Rewards & Infrastructure Lead to build and execute a People AI roadmap
• Stay close to what Workday is releasing natively on AI and automation and bring those capabilities in-house
• Build and maintain the data infrastructure that powers compensation decisions — salary bands, job architecture, and leveling frameworks
• Support the annual compensation review cycle from a systems and data perspective
• Maintain equity administration in Pulley and ensure clean data across grant history, vesting schedules, and terminated employee records
• Partner with Total Rewards & Infrastructure Lead on compensation modeling and scenario analysis as we scale

People Systems – AI Analyst

Operations

• Own end-to-end strategic and operational initiatives: From problem definition through implementation and measurement.
• Partner with department leaders: Diagnose where their operations need to evolve for the next stage of scale, and co-own the work to get them there. This includes working closely with clinical leadership to design "lighter-touch" workflows that respect clinical judgment while ensuring efficiency.
• Build the analytical foundation: Create frameworks for measuring operational performance across functions to replace decisions currently made by intuition.
• Lead specific workstreams: Drive company efficiency, measure AI integration impact, and identify upstream drivers of CX volume to solve problems before they reach agents.
• Run cross-functional projects: Take ownership of scale initiatives where no single department owns the outcome.
• Shape the S&O function: Define how this team operates, how it engages with the rest of the company, and what profiles we hire next.

Director, Strategy – Operations

Technical Recruiter

• Source, identify, and engage top technical talent across Software Engineering, Data, and Security.
• Build and maintain strong pipelines for multiple engineering searches with clear headcount targets.
• Run structured first-round recruiter screens to evaluate motivation, baseline technical fit, and alignment with Solace’s values.
• Partner closely with hiring managers to deeply understand technical requirements and refine search strategies.
• Develop creative sourcing approaches using LinkedIn Recruiter, GitHub, Slack communities, technical forums, and nontraditional channels.
• Maintain clean and organized pipelines in our ATS (Ashby), ensuring timely communication and accurate tracking.
• Deliver clear, concise candidate summaries and insights to help hiring managers make confident decisions.
• Continuously experiment with outreach strategies to improve response rates and candidate quality.
• Build long-term relationships with high-potential candidates for future hiring needs.

Technical Sourcer

Marketing

• Own the regional marketing strategy and execution plan for Southeast Asia and India; support plans for Australia, North Asia and the Middle East.
• Partner with APAC sales leadership to build quarterly marketing plans aligned to pipeline, revenue and account growth priorities.
• Adapt Solace's global campaigns into regionally relevant programs, tailoring messaging, channels and tactics for each market.
• Plan and execute full-funnel marketing programs across online and offline channels, including webinars, virtual and in-person events, ABM campaigns, email marketing, regional digital campaigns and partner-led activities.
• Drive lead generation, lead progression and mid-funnel conversion using data, intent signals, audience segmentation and relevant content assets.
• Measure program performance and optimise tactics to improve lead quality, conversion rates, pipeline contribution and ROI.
• Manage regional online & offline programs from planning and logistics through execution, follow-up, reporting and post-campaign optimisation.
• Own regional marketing budgets with accountability for ROI, cost-per-lead and pipeline impact.
• Build and execute co-marketing programs and co-branded content with key systems integrators, technology partners and regional channel partners.
• Work closely with regional sales teams to identify priority accounts, campaign needs and pipeline-building opportunities.
• Provide sales teams with relevant assets, campaign insights, automation support and follow-up recommendations.
• Communicate marketing performance, learning and next actions clearly to sales, partners and global marketing stakeholders.
• Use AI and AI-powered tools to improve marketing efficiency, audience targeting, personalisation, campaign execution and lead generation outcomes.
• Test, learn and scale practical AI use cases across the regional marketing function.
• Manage core marketing platforms and reporting tools, including Marketo, Salesforce, webinar platforms, analytics dashboards and campaign automation tools.
• Manage campaign reporting, performance dashboards, budget tracking and operational administration.
• Support regional customer advocacy, case study and reference activities in partnership with sales, customer marketing and global marketing.

Regional Marketing Manager – Asia Pacific, Middle East

• Produce high-volume ad creative (static, video, and copy) using AI tools end-to-end — from concept through final asset
• Develop and maintain repeatable AI workflows for rapid creative testing and iteration
• Stay on the bleeding edge of AI creative tools and bring new capabilities into the team's stack as they emerge
• Launch, manage, and optimize campaigns across Meta, Google, and other paid platforms
• Set up and run structured creative tests (copy, hooks, formats, audiences)
• Monitor campaign performance daily and assist with budget management and pacing to hit acquisition and efficiency targets
• Track and report on key metrics: CAC, ROAS, CTR, CVR, and creative win rates
• Build and maintain dashboards that surface actionable insights
• Identify trends in creative and audience performance to inform strategy
• Translate data into clear recommendations for the team
• Assist with landing page copy and creative for CRO experiments
• Collaborate with Brand to ensure ad creative is on-brand while optimized for performance
• Help scope and QA new tracking implementations and attribution setups
• Document processes and playbooks so the team can scale.