Solace

Sales

• Identify and secure new enterprise accounts
• Expand relationships within existing customers
• Position Solace as an enabler of traditional event-driven architecture and AI-driven initiatives
• Work with technical stakeholders and executive decision-makers
• Develop strategic alliances that encourage customer acquisition
• Manage lead generation, account development, sales tracking, and sales closure
• Achieve corporate sales and revenue objectives
• Build relationships and close large deals
• Maintain a winning sales culture in a team environment
• Provide product enhancement feedback to product development
• Provide feedback to marketing to keep messaging current

Sales Director

• Establish, cultivate, and improve Solace’s relationships with clients
• Identify new business opportunities with new and existing clients
• Lead the sales process from start to finish
• Develop and execute territory and account plans
• Build pipeline and attain revenue, profit margin, client wallet share, and customer satisfaction goals
• Win new business and expand existing customer relationships
• Build working-level and executive-level client relationships
• Negotiate complex deals
• Collaborate with pre-sales engineers and other team members
• Position Solace’s platform as an enabler of event-driven architecture and AI-driven initiatives
• Demonstrate how Solace’s platform supports modern AI-ready infrastructure

Executive Assistant

• Own complex, multi-time-zone calendar management, prioritizing meetings based on urgency, impact, and strategic value
• Protect executive time by triaging inbound requests, managing hold blocks, and proactively resolving scheduling conflicts
• Support the planning and execution of leadership meetings, team offsites, and large-scale company events
• Act as a proxy in meetings when needed, capturing detailed notes, clarifying decisions, and driving follow-through on action items
• Draft, edit, and send communications on behalf of executives
• Serve as a primary point of contact between executives and internal leaders, external partners, vendors, and stakeholders
• Digest, summarize, and escalate key information, updates, risks, or insights while maintaining strict confidentiality
• Support leadership operating cadence by owning agendas, note-taking, action tracking, and follow-through
• Build and continuously improve systems, templates, and processes that enhance executive productivity and organizational effectiveness
• Manage end-to-end travel logistics, itineraries, reservations, and expense reporting
• Ensure seamless operational execution during high-volume periods, travel, or periods of rapid change

Solutions Engineer

• Partner with Account Executives to qualify opportunities, shape account strategies, and drive deals to closure
• Educate customers on event-driven architecture and agentic AI
• Guide customers on industry best practices, integration patterns, and modernization strategies
• Build and nurture relationships with technical and business stakeholders
• Conduct on-site visits, check-ins, and discovery sessions
• Translate Solace platform capabilities into customer outcomes
• Lead demonstrations, Proofs of Concept, and Proofs of Value
• Architect solutions demonstrating the business impact of Solace’s event-driven and agentic AI platform
• Own evaluation processes through workshops, trials, and technical validations
• Evangelize event-driven architecture concepts and patterns
• Position Solace Event Brokers against competing messaging and streaming technologies
• Guide customers through an EDA maturity model
• Position and demonstrate Solace Agent Mesh Enterprise for production-grade agentic AI
• Engage industry use cases where real-time event triggers drive autonomous AI agent actions
• Stay current on event-driven architecture, agentic AI, cloud computing, messaging, and microservices
• Provide customer insights to influence product roadmap decisions
• Collaborate with Sales, Customer Success, Professional Services, Product, and Engineering
• Serve as a field voice for Agent Mesh adoption
• Travel up to 35%, primarily across North America
• Deliver demonstrations and PoVs for enterprise prospects
• Lead successful PoVs and act as a trusted customer advisor
• Help close multimillion-dollar deals and expand Solace’s enterprise footprint

Product Operations

• Own recurring OEM billing and usage reconciliation processes in partnership with Finance and OEM partners
• Prepare and validate monthly usage, billing, and invoicing data for Finance
• Coordinate OEM/partner meetings and support internal roadmap communications
• Track and report OEM roadmap items, CSFs, and epic status
• Track OEM-related engineering investment using LinearB and maintain Confluence reporting records
• Triage and respond to OEM-related operational requests
• Maintain process documentation and product notifications for OEM partner support teams
• Administer customer onboarding runbooks, RACI ownership, and approval workflows
• Manage approval and exception processes for non-standard account onboarding requests
• Coordinate dependencies related to order fulfillment, account provisioning, and pricing/package changes
• Identify process gaps, data discrepancies, and automation opportunities
• Contribute product requirements and user stories for platform initiatives
• Support data accuracy for metrics and business dashboards used in Product Management leadership reporting
• Partner with Product Management, Engineering, Finance, and Business Operations
• Provide product management support for an Engineering squad

Product Operations Lead – 8-10 month Contract

Payroll

• Manage end-to-end payroll processing, including calculation of wages, deductions, tax withholdings, and issuance of payments to employees and government agencies.
• Ensure all payroll withholdings/remittances are accurately processed and filed in a timely manner.
• Process Canadian and international payrolls while working with local payroll providers in foreign jurisdictions to ensure compliance with local government regulations and company policies.
• Process, record, and reconcile payroll transactions in the accounting system, including WSIB, EHT, and other payroll-related accruals.
• Maintain accurate financial records, including journal entries, general ledger entries, and account reconciliations.
• Assist with payroll and financial audits as required.
• Assist with period-end closing procedures, including month-end payroll accruals and performing variance analysis of month-to-month changes.

Payroll Coordinator

Security Engineer

• Own our Datadog Cloud SIEM: log pipelines, parsing, enrichment, retention, and cost management
• Build, tune, and maintain detection rules across our environment — identity (Okta, Google Workspace), cloud (AWS, GCP), endpoint (Jamf), data platforms (Snowflake), and SaaS audit logs (GitHub, Slack, and more)
• Systematically reduce alert noise and drive alert quality metrics (fidelity, time-to-triage, false-positive rates)
• Map detection coverage against real-world threats (MITRE ATT&CK) and close the highest-risk gaps first
• Treat detections as code: version-controlled, tested, documented, and peer-reviewed
• Ensure logging and audit trails meet HIPAA requirements for ePHI systems
• Serve as a primary responder for security alerts and incidents: triage, investigate, contain, and document
• Improve and extend our incident response playbooks, and run post-incident reviews that produce real fixes
• Build automation to speed up triage and response (enrichment, auto-containment, workflow automation)
• Participate in and help mature our on-call rotation as the team grows
• Contribute to cloud and infrastructure security hardening across AWS and GCP
• Support identity and access management improvements (Okta policies, access reviews, least privilege)
• Pitch in on vendor security reviews, security questionnaires, and audit evidence gathering (HIPAA, SOC 2)
• Help build a security-first culture through documentation, tooling, and partnership with engineering teams

Senior Security Engineer, Detection

General Counsel

• Provide legal and regulatory analysis on HIPAA, Medicare, Medicaid, and state healthcare requirements, translating complex requirements into clear, practical guidance for business and operational teams.
• Partner with the Director of Compliance to assess regulatory risks, develop compliance strategies, and advise on emerging issues across the company's products, services, and operating model.
• Advise cross-functional teams, including Product, Engineering, Clinical Operations, Revenue Cycle, and Provider Operations, on compliance requirements for new products, features, workflows, and business initiatives before launch.
• Execute compliance reviews, audits, and monitoring activities related to Medicare, payer programs, HIPAA, and other healthcare regulatory requirements, including evidence collection, documentation review, issue identification, and remediation planning.
• Draft and maintain compliance policies, procedures, playbooks, and training materials that reflect regulatory requirements and evolving business practices.
• Help embed compliance requirements directly into operational processes, product workflows, and system controls by partnering closely with business and technical stakeholders.
• Review vendor agreements, business associate agreements, and other commercial arrangements for healthcare regulatory and compliance considerations.
• Support investigations, risk assessments, and remediation efforts involving potential compliance concerns, including billing, documentation, privacy, and operational issues.
• Monitor and research regulatory developments, CMS guidance, state healthcare regulations, and enforcement trends, and translate their impact into actionable recommendations for the Director of Compliance and business teams.
• Support the development and continuous improvement of the company’s compliance program, including risk assessments, monitoring plans, reporting, and governance activities.

Compliance Counsel

Content Writer

• Write product content across onboarding, navigation, workflows, notifications, forms, and key user experiences
• Write technical, audience-calibrated content for advocates, physicians, and other specialized audiences where precision and compliance sensitivity matter
• Partner closely with Product Design, Product Management, and Engineering from discovery through launch
• Help define content strategy and messaging for new features
• Learn, apply, and help evolve Solace's established product voice, terminology, and writing standards
• Participate in design critiques, user research, and product discussions
• Continuously improve the product experience through thoughtful iteration and collaboration
• Explore and shape how AI-assisted writing tools can support clear, human-centered product experiences

UX Writer

Video Editor

• Edit short- and long-form video creative for paid acquisition campaigns across Meta and other digital platforms
• Incorporate motion graphics, typography, animation, and visual effects that strengthen storytelling and improve performance
• Develop multiple creative variations to test different hooks, messaging, pacing, and creative approaches
• Partner closely with Performance Marketing, designers, copywriters, and motion designers throughout the creative process
• Translate performance insights into stronger edits and future creative explorations
• Balance speed with craftsmanship, producing high-quality work in a fast-moving environment
• Stay on top of editing techniques, platform trends, and creative best practices while helping evolve the Solace brand
• Contribute to a culture of experimentation, creative critique, and continuous improvement

Performance Video Editor

• Be a thought leader and deliver pragmatic guidance on a wide range of labor and employment issues, including recruiting, hiring, compensation, benefits, wage and hour laws, leaves of absence, disability accommodations, pay practices, contingent workers, HR policies and procedures, performance management, investigations, terminations, and labor relations.
• Design and deliver practical employment-law training for managers and people teams, from manager onboarding to targeted sessions on high-risk areas like terminations, accommodations, and investigations.
• Work with functional leaders, including the Head of People, to build and maintain the employment policies and programs that let Solace scale including handbooks, leave policies, accommodation processes, termination protocols, and the state-by-state nuance underneath all of it.
• Draft employment agreements, offer letters, separation agreements, and the templates recruiting and people teams use every day.
• Run periodic audits of employment policies and practices to identify areas of risk before they develop into bigger problems.
• Track employment law changes and enforcement trends across states, and translate what matters to the people who need to act on it.
• Own Solace’s full range of issues, disputes, and litigation from end-to-end including demand letters, subpoenas, agency requests, and everything that follows.
• Manage outside counsel relationships and litigation budgets across all active matters, ensuring consistent strategy and cost discipline.
• Build a dispute-prevention infrastructure–arbitration agreements, class-action waivers, and exit and severance protocols–designed to keep disputes out of litigation.
• Partner with HR and business leaders to spot early warning signs across complaints, investigations, and exits, and drive corrective action before claims are filed.

Lead Counsel, Employment & Litigation

Copywriter

• Write across paid acquisition, brand campaigns, lifecycle marketing, partnerships, video, social, and company initiatives
• Develop campaign concepts, messaging frameworks, headlines, scripts, and creative narratives
• Partner closely with designers, marketers, and video creatives from concept through execution
• Contribute to brainstorming sessions and creative strategy discussions
• Adapt messaging across channels while adhering to Solace's established brand voice and writing guidelines
• Continuously iterate and improve creative based on feedback and performance insights