Product Operations Lead – 8-10 month Contract

Solace

Product Operations Lead supporting OEM billing, onboarding, metrics, and roadmap coordination at Solace, a real-time enterprise data platform. Partnering across Product, Engineering, Finance, and Business Operations.

Posted 8/14/2026full-timeOttawa • 🇨🇦 CanadaSenior💰 CA$105,000 - CA$125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in OEM billing processes, usage reconciliation, and cross-functional collaboration with Finance and Engineering. Proficient in managing operational workflows, maintaining documentation, and supporting product management initiatives in a B2B SaaS environment.

Highest-signal resume keywords

OEM Billing ManagementUsage ReconciliationCross-Functional CoordinationData Quality AssuranceProcess Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementBusiness AnalysisProgram CoordinationScriptingSQLRunbook AuthoringSOP DevelopmentRACI Matrix MaintenanceAgile PracticesUser Story Writing

Soft Skills

Strong Organizational SkillsClear Communication SkillsAbility to Work IndependentlyProblem-Solving SkillsTime Management

Tools & Technologies

JiraConfluenceLinearBExcelPower BI

Certifications & Qualifications

PMP Certification

Industry Keywords

B2B SaaSOEM Partnership ModelsEnterprise Software BillingCloud PlatformsIntegration Middleware

Tech Stack

Tools & technologies

CloudPMPSQL

About the role

Key responsibilities & impact

Own recurring OEM billing and usage reconciliation processes in partnership with Finance and OEM partners
Prepare and validate monthly usage, billing, and invoicing data for Finance
Coordinate OEM/partner meetings and support internal roadmap communications
Track and report OEM roadmap items, CSFs, and epic status
Track OEM-related engineering investment using LinearB and maintain Confluence reporting records
Triage and respond to OEM-related operational requests
Maintain process documentation and product notifications for OEM partner support teams
Administer customer onboarding runbooks, RACI ownership, and approval workflows
Manage approval and exception processes for non-standard account onboarding requests
Coordinate dependencies related to order fulfillment, account provisioning, and pricing/package changes
Identify process gaps, data discrepancies, and automation opportunities
Contribute product requirements and user stories for platform initiatives
Support data accuracy for metrics and business dashboards used in Product Management leadership reporting
Partner with Product Management, Engineering, Finance, and Business Operations
Provide product management support for an Engineering squad

Requirements

What you’ll need

Bachelor's degree in Business, Operations, Engineering, or equivalent experience
3–5 years of experience in operations, business analysis, program coordination, or product operations, ideally in B2B SaaS
Strong organizational skills and ability to manage concurrent cross-functional workstreams
Ability to interpret usage reports, reconcile spreadsheets, and partner with Engineering and Finance on data quality
Scripting or SQL is a plus
Experience maintaining or authoring runbooks, SOPs, and RACI matrices
Experience supporting billing, invoicing, or usage reconciliation processes is highly desirable
Experience with or exposure to OEM partnership models or enterprise software billing is a plus
Familiarity with cloud platforms, SaaS products, cloud brokers, or integration middleware is an asset
Clear written and verbal communication skills for cross-functional collaboration
Familiarity with Jira, Confluence, LinearB, Excel, or Power BI is a plus
Basic familiarity with Agile/Scrum practices, including writing user stories and backlog grooming, is a plus
PMP or similar certification is not required
Ability to work independently, improve documented processes, and manage competing priorities

Benefits

Comp & perks

Hybrid work model
Work-life balance
Training programs including LinkedIn Learning, Mentorship program, and Solace Academy
Inclusive working environment
Social and fun workplace culture
Diversity and inclusion-focused workplace
Hiring-process accommodations available
Supportive workplace environment