Technical Support Engineer
Toku
AWSCloudJavaScriptPythonVoIP
Support Engineer
Bizzdesign
full-time
Posted on:
Location Type: Hybrid
Location: Singapore • 🇸🇬 Singapore
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide first-line support for all Bizzdesign solutions.
- Log and track all customer requests and interactions in our help desk system.
- Offer introductory guidance, such as explaining product manuals or key features.
- Troubleshoot issues and follow up with customers via email, chat, or phone.
- Escalate unresolved requests to internal teams or the Product team when needed.
- Keep customers informed with accurate and timely updates on open cases.
- Use and contribute to our Knowledge Base to accelerate resolutions and share expertise.
- Support continuous improvement by conducting post-mortems when requested.
Requirements
- Experience in a customer-facing support role
- Fluent in English and communicate clearly and confidently
- Degree in IT, Computer Science, or a related field
- Skilled at diagnosing and troubleshooting technical issues
- Solid understanding of computer systems and software
- Familiar with help desk tools like Zendesk, Jira, or Salesforce
- Natural problem-solver, organized, and always eager to learn new technologies
Benefits
- Competitive Pay & Bonuses
- 20 vacation days. Plus, you’ll earn 1 extra day every year you’re with us (up to 25 days).
- Comprehensive health insurance and 14 days of sick leave to keep you covered.
- Possibility to work up to 6 weeks per year outside Singapore.
- A Vibrant Office in a prime location on Orchard Road
- Supportive, collaborative team culture
- Your opportunity to join Support in a global SaaS company, shaping product excellence at scale.
- Work with an international and diverse group of colleagues
- Your input is valued, regardless of role or tenure
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingdiagnosing technical issuesunderstanding of computer systemsunderstanding of software
Soft skills
customer-facing supportclear communicationconfidenceproblem-solvingorganizationeagerness to learn
Certifications
degree in ITdegree in Computer Sciencedegree in related field