Senior Support Engineer
OpenAI
CloudDistributed SystemsPython
Customer Support Engineer
Quantum Machines
full-time
Posted on:
Location: 🇸🇬 Singapore
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
LinuxPython
About the role
- Serve as the primary point of contact for global customers, delivering comprehensive end-to-end support
- Conduct live troubleshooting sessions via screen sharing to accurately diagnose issues and determine root causes
- Collaborate closely with R&D teams to investigate complex problems and implement long-term solutions
- Propose and communicate effective workarounds to customers as needed
- Identify, research, and resolve recurring software and hardware issues
- Ensure continuous communication with customers, maintaining high levels of satisfaction throughout the support process
- Develop a deep and evolving understanding of our advanced quantum control systems
- Stay up to date on known system issues and maintain internal knowledge of common troubleshooting patterns
- Assist with hardware installation and deployment activities
- Travel to customer sites for on-site issue resolution (up to several times per year)
- Document technical insights, troubleshooting processes, and resolution procedures to enrich internal knowledge bases
Requirements
- 5+ years of experience in a relevant technical support position
- Proficiency in Python – Must
- Knowledge of IT and specifically computer networks – Must
- Proven hands-on experience in support, troubleshooting, and diagnostics of multidisciplinary systems (Bash scripting, analyzing logs, working with Linux CLI)
- Familiarity with CRM tools (Salesforce Service Console, JIRA, etc.) - Advantage
- Understanding SoM and embedded systems – Advantage
- Experience in startup companies – Advantage
- Passionate about technology and able to dive into new technologies quickly
- Independent, responsible, self-motivated with a can-do attitude, who loves solving problems
- Ability to provide step-by-step technical help, both written and verbal
- Excellent verbal and written skills in English
