Copa Energia

Analyst

• Structure the sourcing, hiring and onboarding processes for representatives;
• Define KPIs and monitoring routines;
• Develop training programs and support materials;
• Support commercial leaders in implementing the model;
• Lead initiatives and projects within the area until they reach operational maturity.

Mid-level Expansion and New Business Analyst

Manager

• Responsible for leading the company's growth strategy, identifying opportunities that expand our reach, strengthen our market presence, and drive revenue growth.
• Develop and implement sustainable growth strategies, driving customer acquisition and retention;
• Identify and pursue new B2B and B2C business opportunities;
• Create and develop strategic partnerships to expand the company's portfolio;
• Design and implement programs and tactics to increase attraction, retention, visit frequency and engagement of customers and consumers;
• Expand into new markets; develop expansion plans for new geographic regions and new market segments;
• Monitor and research market innovation trends;
• Conduct market visits;
• Analyze and report data and metrics to evaluate the performance of implemented growth strategies and projects;
• Ensure and optimize day-to-day internal processes within your area;
• Collaborate with internal teams to optimize processes and maximize performance across all areas related to company growth;
• Lead the team and develop people

Expansion and New Business Manager

Attorney

• Assist with client service and requests related to Contracts, Amendments, and Terminations from contracting departments (head office and branches);
• Assist in ensuring compliance with the company’s contractual obligations (review, drafting, modifications, and renewal of contracts) of low to medium complexity, under supervision;
• Support the organization of physical and digital files.

Legal Intern

Marketing

• Coordinate the digital, SEO, content and advertising teams across online and offline media.
• Develop strategies to grow followers on Copa Energia portals and product brands, as well as social media channels, ensuring reach, engagement and performance KPIs.
• Structure and implement a 360° communication strategy involving events, sponsorships, product launches and brand support, creating content that drives sales results.
• Create lead-generation strategies, monitor performance and manage inbound marketing results with targeted actions.
• Develop content with KV (key visual), messaging and information that impact different segments and audiences according to regionalization.
• Create print and digital materials featuring product and service portfolios for promotions and client presentations, segmented by area of operation.
• Prepare and update weekly reports showing performance evolution, including diagnostics to support executive decision-making.
• Manage the department budget with autonomy to make necessary adjustments to ensure results, and propose efficiencies and new projects aligned with the strategic roadmap.
• Conduct benchmarking and propose creative solutions for differentiation against competitors.
• Produce a monthly analytical book of key deliverables and an E2E book summarizing special actions, including highlights, creative assets, KPIs with results and investment.
• Develop and ensure execution of external communication planning in brand management, digital communication and advertising, aiming to protect and strengthen the Copa Energia brand and its product brands with various stakeholders, contributing to increased company sales.

Media and Digital Marketing Coordinator

Support Engineer

• Ensure the development and implementation of technology projects for the Call Center to guarantee efficient customer service.
• Design processes, collect data and diagnose the main service pain points to prioritize developments and automations.
• Act as the focal point for support area development initiatives, focusing on continuous process optimization.
• Base all decisions related to the company’s systems development on data and concrete evidence.
• Use Call Center data and KPIs to mitigate pain points, inefficiencies and repeat calls.
• Enhance the Customer dashboard to ensure end-to-end data mapping of interactions.
• Develop and own the performance of the IVR focused on self-service, ensuring flow, interfaces, customer and internal area impact, scope design and alignment of required developments and integrations.
• Collect, analyze and correlate Call Center data to generate insights.
• Responsible for managing the action calendar in coordination with the company and call center capacity.
• Work with partners to ensure service levels, quality KPIs and fluidity in handling.
• Filter and orchestrate campaigns, initiatives, promotions and other actions that impact volume and performance.
• Lead alignment with IT on voice, data infrastructure and system tools.
• Interact with various partners that affect operations and service performance.
• Validate, report and take responsibility for cascading guidance to training teams.

Senior Call Center Support Analyst

Sales

• Coordinate the governance of commercial processes, ensuring standardization, continuous improvement and cross-functional integration by leading the process team, managing programs such as Copapex and overseeing strategic projects, as well as simplifying field team routines with a focus on operational efficiency, higher productivity and reduction of administrative burden on sales consultants.
• Act as guardian of the Copapex program, ensuring its adherence to company guidelines and commercial objectives.
• Coordinate the monitoring of program KPIs, ensuring execution discipline and consistency of results.
• Ensure integrated collaboration with the field sales team by structuring rituals, monitoring consulting activities and closing cycles.
• Ensure the final adjustment of program results and the correct cascading and validation with the commercial team, guaranteeing clarity and engagement.
• Coordinate the mapping, standardization and optimization of the reseller's commercial flows (lead registration, renegotiation, opportunities, cases and other routines).
• Ensure that operational questions from the commercial team are handled through clear processes, reducing reliance on informal support.
• Ensure structured training routines exist, from development to execution of processes.
• Coordinate management of the commercial team's routine, including rituals, operational calendars and organization of routes and in-office days, together with supporting areas.
• Commercial Process Governance – Corporate.
• Ensure alignment among areas involved in commercial processes, acting as the focal point for operational integration topics.
• Ensure compliance with SLAs for responses from the ombudsman channel related to commercial processes.
• Coordinate handling of external tickets, ensuring proper workflow, timely responses and learning for process improvement.
• Identify recurring root causes and drive structural improvements to prevent recurrence.
• Coordinate the evolution of commercial processes supported by Salesforce, ensuring greater usability, automation and integration of routines.
• Continuous improvement of commercial processes.

Sales Process Coordinator

Collections

• Identify, implement and ensure the most appropriate payment/collection methods according to product types, client size, geographic characteristics and available banking services.
• Ensure the implementation and compliance of procedures for monitoring, controlling and recording the Company's Accounts Receivable portfolio, with emphasis on collections across all business areas.
• Ensure the implementation, compliance and periodic reassessment of credit and collection policies and procedures for monitoring, controlling and recording the granting of customer credit limits and the Company's accounts receivable portfolio.
• Issue opinions and/or decide on credit approval requests.
• Coordinate customer delinquency management from debt renegotiation to promoting legal collection actions, in integration with the commercial area and within established procedures and authorities.
• Decide on the release of customer orders with overdue balances.
• Decide on proposals for debt installment plans, extensions and write-offs/assumption of customer receivables.
• Coordinate accounting closings, preparation of Provisions for Doubtful Accounts (PCLD) and other necessary entries, in integration with the accounting department and within established procedures and authorities.
• Maintain appropriate control and monitoring of receivables under litigation.
• Manage Accounts Receivable profiles (GRC) in the SAP R/3 system and guide financial system users.
• Ensure and guarantee the implementation of projects related to the centralization of Accounts Receivable and Credit activities across group companies, and provide support to the areas involved in this process.