Copa Energia

Sales Process Coordinator

Copa Energia

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Coordinate the governance of commercial processes, ensuring standardization, continuous improvement and cross-functional integration by leading the process team, managing programs such as Copapex and overseeing strategic projects, as well as simplifying field team routines with a focus on operational efficiency, higher productivity and reduction of administrative burden on sales consultants.
  • Act as guardian of the Copapex program, ensuring its adherence to company guidelines and commercial objectives.
  • Coordinate the monitoring of program KPIs, ensuring execution discipline and consistency of results.
  • Ensure integrated collaboration with the field sales team by structuring rituals, monitoring consulting activities and closing cycles.
  • Ensure the final adjustment of program results and the correct cascading and validation with the commercial team, guaranteeing clarity and engagement.
  • Coordinate the mapping, standardization and optimization of the reseller's commercial flows (lead registration, renegotiation, opportunities, cases and other routines).
  • Ensure that operational questions from the commercial team are handled through clear processes, reducing reliance on informal support.
  • Ensure structured training routines exist, from development to execution of processes.
  • Coordinate management of the commercial team's routine, including rituals, operational calendars and organization of routes and in-office days, together with supporting areas.
  • Commercial Process Governance – Corporate.
  • Ensure alignment among areas involved in commercial processes, acting as the focal point for operational integration topics.
  • Ensure compliance with SLAs for responses from the ombudsman channel related to commercial processes.
  • Coordinate handling of external tickets, ensuring proper workflow, timely responses and learning for process improvement.
  • Identify recurring root causes and drive structural improvements to prevent recurrence.
  • Coordinate the evolution of commercial processes supported by Salesforce, ensuring greater usability, automation and integration of routines.
  • Continuous improvement of commercial processes.

Requirements

  • Bachelor's degree in Business Administration, Engineering, Logistics, IT or related fields.
  • Postgraduate degree preferred: Business Management, Commercial Management, Production/Industrial Engineering or related fields.
  • Experience in sales management and commercial performance.
  • Knowledge of process methodologies.
  • Advanced MS Office skills.
  • Intermediate English.
  • Power BI.
  • Preferred: Salesforce, Black Belt, PDCA, Six Sigma/Lean and Design Thinking.
Benefits
  • Meal voucher or on-site cafeteria, depending on your work location and contract type.
  • Food allowance to help with household expenses.
  • Transportation voucher.
  • Medical plan to care for you and your immediate dependents.
  • Dental plan for your oral health.
  • Gympass to support your physical health and energy.
  • Payroll-deducted loans (consigned credit) with lower interest rates.
  • Profit-sharing (Participation in Results).
  • Monthly gas allowance – an exclusive benefit of our business.
  • Pharmacy card.
  • Extended maternity leave of 180 days to care for your most important person.
  • Daycare assistance for mothers for 24 months upon return from maternity leave.
  • Paternity leave of up to 20 days, subject to the employee's option.
  • Health and Well-being Program - Viva+Energia.
  • Parking subsidy depending on your role and work location (role eligibility applies).
  • Standard rental car according to your role (role eligibility applies).
  • Hybrid work model at Copa Energia headquarters, combining the best of on-site and remote work.
  • New Value – a Benefits Club that offers great discounts on Beauty, Fitness, Food, Culture, Leisure and Travel to help your household budget.
  • Life insurance to provide additional security.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales managementcommercial performanceprocess methodologiesadvanced MS OfficePower BISalesforceBlack BeltPDCASix SigmaLean
Soft Skills
leadershipcommunicationorganizational skillscollaborationproblem-solvingtrainingprocess improvementmonitoringengagementintegration
Certifications
Black BeltSix SigmaLean