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ServiceNow

• Own and drive the product vision, roadmap, and backlog
• Act as the voice of the employee, ensuring usability, adoption, and real business value
• Collaborate closely with platform teams, developers, and service owners across IT, HR, Legal, and Facilities
• Drive continuous improvement based on data, feedback, and ServiceNow best practices

Product Owner – ServiceNow Employee Center

Business Development Rep

• Identify prospective clients and establish corporate connection through effective business approach
• Develop comprehensive business development plan such as but not limited to targeted clients, telemarketing and bidding efforts
• Secure new businesses within assigned territory
• Manage assigned key accounts from implementation, optimization to stability
• Meet objectives of service delivery, account retention and growth
• Generate new business opportunities with new targets and existing clients
• Assist clients to identify product/services that fit their needs

Business Development Manager, Strategic Accounts

Recruitment

• Managing end-to-end recruitment processes for IT roles (e.g. Software Engineering, Infrastructure, Data, Cybersecurity)
• Proactively sourcing candidates using advanced sourcing techniques
• Gathering hiring managers’ requirements and creating recruitment plans and strategies tailored to specific roles
• Building partnerships with both local and global stakeholders
• Delivering high-quality recruitment services throughout the entire hiring lifecycle
• Preparing reports, presentations, and HR analyses, as well as driving automation and optimization in the reporting area
• Supporting employee satisfaction and candidate experience initiatives
• Overseeing hiring and onboarding processes, including cooperation with external vendors (recruitment agencies, relocation & immigration providers)

IT Recruitment Specialist

Compliance

• Create, maintain, and improve the technology compliance framework
• Monitor compliance against the framework
• Use audits, reviews, findings, and stakeholder feedback to strengthen the framework
• Build strong relationships across the business

Technology Compliance Manager

• Coordinate tasks across multiple functions and act as a central link for HSE and ISO compliance activities.
• Maintain the internal HSE & ISO Compliance SharePoint page and ensure operational model availability for stakeholders.
• Carry out invoice control and administrative follow-up.
• Prepare training materials, guides, internal communications, and newsletters.
• Support structure and progress in Opt in activities for various certifications.

Compliance Coordinator

• Process all Pharma/Healthcare shipments, coordinating the movement and monitoring while in route
• Handling shipments from start to finish, ensuring compliance with DSV policies as well as Pharmaceutical and government regulations
• Serve as the primary point of contact for customers and provide the highest level of customer service
• Efficiently process all inbound and outbound requirements before or within agreed time frames
• Direct communication with customers, overseas offices, airlines or ocean carriers and truckers
• Daily management and coordination of shipments
• Collaborate and cooperate with overseas offices/agents to organize air and ocean shipments
• Establish and coordinate schedules with carriers and tender/dispatch shipments
• Create/prepare shipping documents as required
• Work with customs brokers and customs agencies to arrange customs clearance/release for import shipments
• Track and trace all shipments
• Prepare and publish reports, as required
• Proactively identify problems and swiftly implement the appropriate solutions
• Regular communication with customers on shipment updates, issues and resolution
• Confirm rates and service levels with carriers
• Responsible for reconciling payables and vendor invoice approvals
• Prepare quotes for clients and other network offices/agents
• Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery
• Investigating non-conformities and working with Quality teams to develop corrective actions
• Ensure all DSV KPIs met throughout the movement of the shipment

Business Development Manager

Administration

• Day to day responsibility for the running of the contract in a customer service capacity.
• Meet the customer’s operational requirements.
• Ensure deliveries are made on time in full.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.

Administrative Assistant

Operations

• 根据要求处理并制作包括但不限于提单、入库通知等文档
• 纳入起来执行货运订舱操作
• 处理客户问询、投诉、索赔跟进

• Promote Ocean FCL business development specifically in Commodities items of Ocean FCL Product according to targets set by the Company in volume/TEUs & Gross Profit via own account development and through country/network Sales.
• Liaison with Sales Teams to assist them in customer coverage and country Pipeline Operations.
• Maintain clear reporting of monthly activities & accomplishments with the Global Head of Commodities and network colleagues.
• Lead & maintain a national Pipeline of Commodities accounts sufficient for Budget.
• Become familiar with the Company's ISC solutions as another Sales channel.
• Find suitable Commodities Exhibitions and Shows for attendance & client promotion.
• Assist network offices to have a sellable Commodities customer product to reach scale.

Business Development Manager – Commodities

• Supervise daily operations including labor management and planning
• Conduct staff meetings for daily/weekly work activities
• Ensure safety and profitability of operations
• Manage workforce training and evaluations
• Plan and assign daily work schedules
• Review trends and assess warehouse needs
• Maintain high levels of customer satisfaction
• Support adherence to SOPs

Operations Supervisor

Project Manager

• Responsible for end-to-end Fairs & Events Show Management – ensuring timely handling of all Fairs & Events shipments, pre-alerts, document verification as per F&E Shipping Instructions & Country rules, coordinating with customs brokerage team for timely customs clearance – TIB, Permanent, ATA Carnet, Others, timely deliveries, re-export formalities including freight bookings, re-export documentation, customs clearance and all related formalities, timely communication with overseas agents / net-work / inhouse offices.
• Preparation of Manifest (Show log), onsite management, planning and support - meeting organizers, agents, exhibitors, vendors, coordinating with onsite service providers / unions, timely deliveries and updates for inbound & vice versa for outbound.
• Timely billing and collection including job opening and show closure.

Project Manager – Fairs & Events

Manager

• Responsible for operational affairs of the Air Freight product
• Execute the Air Freight Product strategy at regional level, and escalate when necessary
• Own and manage the Air Freight product P&L for the region to achieve EBIT as per agreed targets
• Ensure appropriate staffing in the Air Freight team(s) in the region and drive future-oriented workforce planning
• Effectively manage and be overall accountable for the performance of the Air Freight operations teams
• Drive change management within the region
• Execute global Air Freight standards & guidelines at regional level
• Monitor operational performance of carriers and escalate to Regional Head when appropriate

Air Freight Manager

Security Engineer

• Ensure global adherence to customer specific security requirements, KPIs, SOPs and processes
• Drive collaboration across stakeholders on customer requirements and troubleshoot issues
• Monitor security performance
• Act as the primary security contact for the customer
• Drive security optimization and propose security improvements

Security Manager, Junior Security Manager, Strategic Account, Global Security & Quality

IT Support

• Development of test strategy and plan for acceptance tests
• Design the manual test case according to business requirement
• Execution of test cases and scripts on the test environment
• Raise defects in bug tracking system and track them from open to close
• Collaborate with global QA teams to ensure software quality
• Presents the tests results in English to stakeholders
• Provide testing and test tool related training to QA staffs
• Ensure all defined procedures, processes and documentation are followed
• Maintain a central document and test case repository and ensure key knowledge is kept up-to-date

Junior IT Specialist

• Development of test strategy and plan for acceptance tests
• Design the manual test case according to business requirement
• Execution of test cases and scripts on the test environment
• Raise defects in bug tracking system and track them from open to close
• Collaborate with global QA teams to ensure software quality
• Presents the tests results in English to stakeholders
• Provide testing and test tool related training to QA staffs
• Maintain automated test scripts
• Ensure all defined procedures, processes and documentation are followed
• Maintain a central document and test case repository and ensure key knowledge is kept up-to-date