Cookie Information

Account Manager

• Main responsibility is customer retention and growth within the portfolio
• Effective account management and protection of revenue by providing excellent service to DSV clients
• Represent the DSV brand with pride and professionalism
• Maintain and expand the existing client base in the local courier and distribution market for the assigned region
• Update and maintain the internal CRM system
• Handle general administrative tasks
• Manage clients' debtor days within company requirements
• Create sustainable value for customers by adopting an innovative approach to their business
• Ensure required monthly targets & KPI’s are met
• Provide monthly billing and financial reports to stakeholders
• Continuously monitor competitors and industry trends
• Assist in tender and proposal preparation, including presentations
• Maintain regular inter-departmental communication
• Identify cross-silo solutions and collaborate with other department heads for successful partnerships

Manager

• Own and manage complicated IT problems from identification through root cause analysis and resolution.
• Lead problem investigations involving multiple teams and vendors.
• Drive service improvement initiatives to enhance stability, resilience, and SLA performance.
• Facilitate and lead problem review meetings, ensuring clear focus, accountability, and progress.
• Coordinate resources across Group functions and verticals to ensure timely resolution and implementation of corrective actions.
• Proactively identify gaps in processes, standards, and governance, and recommend improvements.
• Act as a subject matter expert in the organization’s Quality Management System, assessing strengths and weaknesses in delivery capability.
• Define, monitor, and continuously improve service and problem management metrics.
• Escalate issues constructively and proactively when risks to service stability or business impact arise.
• Build and maintain strong relationships with stakeholders at all levels, including technical experts, managers, vendors, and senior leadership.
• Maintain continuously evolving knowledge of assigned services, domains, and organizational dependencies.

Problem Manager

Operations

• Safely operating commercial motor vehicles (GVWR >10,000 lb. and ≤26,000 lb.) to perform local pick-up and delivery (P&D)
• Conducts warehouse operations including shipping, receiving, picking, and quality control
• Verifying shipment paperwork, weighing/dimension checks, loading/unloading (including ULDs), staging and replenishment, product scanning, and accurate documentation
• Operating power industrial trucks for moving, locating, relocating, stacking, and counting merchandise
• Maintaining a neat and orderly storage lot oriented toward maximizing efficiency in servicing customer needs
• Loading and unloading freight safely; weighing and checking dimensions against shipper calculations
• Sorting outbound freight and loading ULDs and trucks
• Providing professional customer interaction during P&D to protect freight integrity and security
• Following all company policies, guidelines, and quality procedures
• Ensuring inbound and outbound shipments are accurate and free of damage

Warehouse Operations, Driver – M-F Days

Administrative Assistant

• You process and verify invoices, turnover and costs across Belgium, the Netherlands and other countries, ensuring accuracy and compliance;
• You follow up on outstanding payments and resolve invoice-related queries with customers and vendors to maintain healthy cash flow;
• You support month-end closing and prepare financial reports to provide clear business insights;
• You maintain and update financial and administrative data in systems such as SAP or other ERP/WMS tools;
• You collaborate with internal teams and external partners to resolve administrative and financial discrepancies;
• You monitor financial workflows and identify opportunities to improve efficiency and accuracy;
• You contribute to a structured and reliable financial administration within our logistics and supply chain operations.

Program Manager

• Promote Ocean FCL business development
• Liaise with Sales Teams and Operations
• Maintain reporting of monthly activities
• Lead and maintain a national Pipeline of Commodities accounts
• Familiarity with Company’s ISC solutions
• Find suitable Commodities Exhibitions and Shows

Programme Manager, Commodities Business Development, Air & Sea

• Provides critical support to the Customer, Warehouse Team and Data Center Team
• Acts as a partner to the Client to drive forward PRIMUS goals
• Drives performance across all sites in the account through a rigorous performance management system
• Responsible for providing timely customer analytics to support strategy and priority initiatives
• Communicates proactively across business units and organizational layers

QA Engineer

• Ensure compliance with company quality standards and customer requirements
• Develop, implement, and maintain quality management systems
• Train & implement ISO9001, ISO45001, ISO14001 requirements
• Perform internal QHSE audits and external Supplier audits
• Conduct incident/accident investigations and ensure effective corrective actions

Quality Assurance Specialist – Warehousing & Logistics

Customer Support

• Manage customer inquiries, complaints, and orders via phone, email, or other communication channels
• Provide accurate and timely information to customers regarding products, services, pricing, and delivery schedules
• Coordinate with internal teams, such as sales, logistics, and finance, to ensure timely and accurate delivery of goods and services
• Resolve customer issues and complaints in a timely and professional manner
• Identify and implement process improvements to enhance customer satisfaction and reduce complaints
• Maintain customer records and documentation
• Provide support to sales teams in the form of lead generation and follow-up
• Collaborate with internal teams to develop customer service standards and best practices
• Participate in customer service training programs and workshops

Senior Customer Service Specialist, Cruise

• Safely operate commercial motor vehicles for local pick-up and delivery
• Conduct warehouse operations including shipping, receiving, and quality control
• Verify shipment paperwork and perform checks on dimensions and weight
• Load and unload freight safely from trucks
• Sort and stage outbound freight for delivery
• Interact professionally with customers during pick-up and delivery
• Maintain a clean and orderly work area

Warehouse Operations, Driver – Overnights

• Safely operating commercial motor vehicles for local pick-up and delivery
• Conducting warehouse operations including shipping, receiving, picking, and quality control
• Verifying shipment paperwork and conducting weight/dimension checks
• Loading/unloading freight safely and efficiently
• Maintaining a neat and orderly storage lot

Warehouse Operations, Driver – Back Half Days 7a-7p

Compliance

• Responsible for ensuring regulatory compliance and internal control integrity for Foreign-Trade Zone (FTZ) operations, including distribution and production environments.
• Leads FTZ compliance programs, supports FTZ activations and production authorities, oversees FTZ ICRS system compliance, and monitors ongoing operational adherence to U.S. Customs and Border Protection (CBP) and FTZ Board requirements.
• Plays a critical role in maintaining FTZ audit readiness, mitigating regulatory risk, delivering FTZ training, and promoting a strong compliance culture across FTZ operations, clients, and internal stakeholders.
• Help maintain a comprehensive FTZ compliance program aligned with 19 CFR Part 146, CBP guidance, FTZ Board requirements, and company policies.
• Serve as a subject matter expert on FTZ regulations, operational controls, and compliance requirements.
• Monitor FTZ compliance risks and identify areas for operational or control improvement.
• Lead and support FTZ activations for distribution and production zones.
• Prepare, review, and submit activation documentation, procedures manuals, and supporting materials to CBP and FTZ Grantees.
• Support FTZ production authority applications, modifications, and ongoing compliance requirements.
• Provide compliance oversight for FTZ ICRS admissions and transactional reporting.
• Monitor inventory control systems to ensure accuracy, auditability, and regulatory compliance.
• Analyze and resolve FTZ ICRS rejects, system errors, and data discrepancies in coordination with CBP, brokerage, IT, and operations teams.
• Conduct routine, risk-based, and ad hoc FTZ audits, including admissions, inventory balances, removals, adjustments, and destructions.

Compliance Manager, Foreign Trade Zone - FTZ

• Provide responsible supervision and control over the Customs business
• Provide training and development opportunities to the customs team
• Monitor volume and type of business conducted
• Ensure brokerage employees have current editions of CBP regulations
• Perform audits and reviews of customs transactions
• Monitor and ensure timeliness of processing entries and payment of duty
• Conduct Customs entry audits and compliance reviews
• Maintain documents required under 19 CFR 163
• Optimize customs processes
• Manage partnership with customs authorities and clients
• Collaborate with cross-functional teams to ensure compliance

Customs Manager

Account Executive

• Gross Profit responsibility for a Platinum and/or Gold account (maintain and develop account)
• Develop and execute the global account strategy and account plan
• Leverage vertical knowledge, industry insights and data to shape customer direction and value propositions
• Build long-term trusted relationships with internal and external stakeholders
• Commercial single point of contact for the account on a day-to-day basis
• Actively search and identify opportunities within account, and engage colleagues to further grow the account
• Leads contract- and tender negotiations with customer stakeholders
• Act as central escalation point for commercial, operational and contractual issues (including Days Sales Outstanding (DSO) and Accounts Receivable (AR))
• Pursue and share insights from accounts in industry with similar supply chains
• Identify and resolve operational challenges of importance to customer in collaboration with the divisions
• Define and agree on goals and KPI’s for the logistics activities to match customer needs
• Motivate and drive strategic improvement projects
• Drive coordination with executive, tender and operational teams across divisions
• Lead the account team and support Account Executive in steering the account team
• Drive pipeline management incl. collection and maintenance of opportunities and awards (e.g., in CRM)

Global Account Director

• Ensure the quality and compliance of products in accordance with official regulations, internal standards, and customer specifications.
• Perform physical and cosmetic inspection of incoming materials to ensure they meet required specifications (quality, quantity, physical condition);
• Monitor each stage of cargo handling processes to identify errors that could compromise the final product or lead to rework;
• Control receiving (IQC/IPQC) and shipping (OQC/FQC) processes to ensure compliance with official regulations, company policies, and customer requirements;
• Oversee product assembly to ensure proper handling, packaging, and labeling;
• Prepare internal and external non-conformance reports and, together with supervision, implement containment and corrective actions;
• Conduct daily process audits across departments to detect potential product quality issues and process non-conformities;
• Use equipment and operational systems correctly;
• Provide support to the operations team during daily activities;
• Maintain an organized workplace following the 5S methodology;
• Propose projects and ideas to improve operational workflows and the work environment;
• Report any irregularities or operational issues found;
• Ensure safety regulations are applied and followed.

Quality Assurance Assistant

• Develop and implement QA procedures
• Conduct audits of logistics processes
• Investigate quality issues and lead corrective actions
• Collaborate with teams to improve quality
• Monitor compliance with regulations