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Senior Customer Service Specialist, Cruise
Cookie Information. Manage customer inquiries, complaints, and orders via phone, email, or other communication channels .
Posted 4/20/2026full-timeMiami • Florida • 🇺🇸 United StatesSenior💰 $62,500 - $73,500 per yearWebsite
About the role
Key responsibilities & impact- Manage customer inquiries, complaints, and orders via phone, email, or other communication channels
- Provide accurate and timely information to customers regarding products, services, pricing, and delivery schedules
- Coordinate with internal teams, such as sales, logistics, and finance, to ensure timely and accurate delivery of goods and services
- Resolve customer issues and complaints in a timely and professional manner
- Identify and implement process improvements to enhance customer satisfaction and reduce complaints
- Maintain customer records and documentation
- Provide support to sales teams in the form of lead generation and follow-up
- Collaborate with internal teams to develop customer service standards and best practices
- Participate in customer service training programs and workshops
Requirements
What you’ll need- An associate or bachelor's degree in business administration, communications, or a related field is preferred.
- A minimum of 5 years of experience in customer service is required, with experience in the transportation and logistics industry preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to multitask and prioritize work.
- Strong attention to detail and accuracy.
- Ability to work well in a team environment.
- Proficiency in Microsoft Office applications, such as Excel and Word.
- Experience with customer service software, such as Zendesk or Salesforce, preferred.
- Familiarity with transportation and logistics regulations and processes is a plus.
- Fluency in English is required.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicelead generationprocess improvementproblem-solvinganalytical skillsmultitaskingattention to detailMicrosoft OfficeExcelWord
Soft Skills
communication skillsinterpersonal skillsteamworkprofessionalismcustomer satisfaction
Certifications
associate degreebachelor's degree