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Global Account Director
Cookie Information. Gross Profit responsibility for a Platinum and/or Gold account (maintain and develop account) .
About the role
Key responsibilities & impact- Gross Profit responsibility for a Platinum and/or Gold account (maintain and develop account)
- Develop and execute the global account strategy and account plan
- Leverage vertical knowledge, industry insights and data to shape customer direction and value propositions
- Build long-term trusted relationships with internal and external stakeholders
- Commercial single point of contact for the account on a day-to-day basis
- Actively search and identify opportunities within account, and engage colleagues to further grow the account
- Leads contract- and tender negotiations with customer stakeholders
- Act as central escalation point for commercial, operational and contractual issues (including Days Sales Outstanding (DSO) and Accounts Receivable (AR))
- Pursue and share insights from accounts in industry with similar supply chains
- Identify and resolve operational challenges of importance to customer in collaboration with the divisions
- Define and agree on goals and KPI’s for the logistics activities to match customer needs
- Motivate and drive strategic improvement projects
- Drive coordination with executive, tender and operational teams across divisions
- Lead the account team and support Account Executive in steering the account team
- Drive pipeline management incl. collection and maintenance of opportunities and awards (e.g., in CRM)
Requirements
What you’ll need- Minimum 5–8 years of commercial experience in freight forwarding, global logistics, or supply chain solutions
- Demonstrated success acquiring and growing top-tier Japanese multinational accounts—preferably with regional or global scope
- Track record of hunting and converting large-scale opportunities from Japanese HQs, not just account servicing
- Experience working in a regional or global matrix organization, collaborating across markets and divisions
- Native-level Japanese and business-level English required to navigate both local and global stakeholders
- Willingness to travel within Japan, across Asia Pacific, and globally as needed to drive strategic account development
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
freight forwardingglobal logisticssupply chain solutionscontract negotiationtender negotiationpipeline managementKPI definitionaccount strategy developmentopportunity identificationdata analysis
Soft Skills
relationship buildingstakeholder engagementstrategic improvementteam leadershipcollaborationcommunicationproblem-solvingmotivationinsight sharinggoal setting