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Account Manager
Cookie Information. Main responsibility is customer retention and growth within the portfolio .
About the role
Key responsibilities & impact- Main responsibility is customer retention and growth within the portfolio
- Effective account management and protection of revenue by providing excellent service to DSV clients
- Represent the DSV brand with pride and professionalism
- Maintain and expand the existing client base in the local courier and distribution market for the assigned region
- Update and maintain the internal CRM system
- Handle general administrative tasks
- Manage clients' debtor days within company requirements
- Create sustainable value for customers by adopting an innovative approach to their business
- Ensure required monthly targets & KPI’s are met
- Provide monthly billing and financial reports to stakeholders
- Continuously monitor competitors and industry trends
- Assist in tender and proposal preparation, including presentations
- Maintain regular inter-departmental communication
- Identify cross-silo solutions and collaborate with other department heads for successful partnerships
Requirements
What you’ll need- Matric (Essential)
- Tertiary Qualification is advantageous
- Minimum of 1 - 3 years’ experience in the industry or similar role
- Ability to liaise effectively with clients and colleagues at various organizational levels
- Skills of achieving targets
- Must be patient, persuasive and persistent
- Punctuality and good time management skills
- Good administrative & daily planning skills
- Ability to adapt to a rapidly changing environment/technology
- Ability to work under pressure & meet deadlines without fail
- Ability to work without supervision
- Effective verbal and written communication skills
- Effective presentations skills
- Must be someone that works well within a team and has a positive outlook
- Own reliable transport & Valid Drivers licence
Benefits
Comp & perks- DSV – Global transport and logistics
- Working at DSV means playing in a different league.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM system managementfinancial reportingadministrative taskstarget achievementproposal preparationpresentation skills
Soft Skills
client liaisonpatiencepersuasivenesspersistencetime managementadaptabilitypressure managementindependenceteamworkpositive outlook
Certifications
MatricTertiary Qualification