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Account Manager

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Account Manager responsible for customer retention and growth at DSV. Engaging with existing clients to enhance service and expand the client base.

Posted 4/21/2026full-timeDurban • 🇿🇦 South AfricaJuniorWebsite

About the role

Key responsibilities & impact
  • Main responsibility is customer retention and growth within the portfolio
  • Effective account management and protection of revenue by providing excellent service to DSV clients
  • Represent the DSV brand with pride and professionalism
  • Maintain and expand the existing client base in the local courier and distribution market for the assigned region
  • Update and maintain the internal CRM system
  • Handle general administrative tasks
  • Manage clients' debtor days within company requirements
  • Create sustainable value for customers by adopting an innovative approach to their business
  • Ensure required monthly targets & KPI’s are met
  • Provide monthly billing and financial reports to stakeholders
  • Continuously monitor competitors and industry trends
  • Assist in tender and proposal preparation, including presentations
  • Maintain regular inter-departmental communication
  • Identify cross-silo solutions and collaborate with other department heads for successful partnerships

Requirements

What you’ll need
  • Matric (Essential)
  • Tertiary Qualification is advantageous
  • Minimum of 1 - 3 years’ experience in the industry or similar role
  • Ability to liaise effectively with clients and colleagues at various organizational levels
  • Skills of achieving targets
  • Must be patient, persuasive and persistent
  • Punctuality and good time management skills
  • Good administrative & daily planning skills
  • Ability to adapt to a rapidly changing environment/technology
  • Ability to work under pressure & meet deadlines without fail
  • Ability to work without supervision
  • Effective verbal and written communication skills
  • Effective presentations skills
  • Must be someone that works well within a team and has a positive outlook
  • Own reliable transport & Valid Drivers licence

Benefits

Comp & perks
  • DSV – Global transport and logistics
  • Working at DSV means playing in a different league.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM system managementfinancial reportingadministrative taskstarget achievementproposal preparationpresentation skills
Soft Skills
client liaisonpatiencepersuasivenesspersistencetime managementadaptabilitypressure managementindependenceteamworkpositive outlook
Certifications
MatricTertiary Qualification