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Learning and Development

• Plan and execute trainings on location across AMER-Region
• Facilitate online training
• Continuous improvement of trainings and material content
• Organize training calendar with local site
• Provide go-live support, and after-care on site
• Maintain revisions of training materials
• Train key- and end-users on designed processes
• Advocate best practices and standardization to stakeholders

Training Manager, WMS

Project Manager

• The Senior Project Manager for DSV Contract Logistics will be responsible to plan, budget, oversee, and document all aspects of projects related to new business implementation and other existing business initiatives within the Solutions organization, focused on warehousing and distribution centers.
• This Project Manager will work closely with the client and DSV leadership to ensure that each project is on schedule, within scope, and on budget.
• Critical to success of the Project Manager is detailed planning, proactive communication, and persistent monitoring of the execution of deliverables.
• Facilitate DSV Quality Planning sessions with the client as the cornerstone for project scoping and execution.
• Create a detailed task list (Project Schedule) with milestones and critical path tasks to ensure no deliverables or dependencies are overlooked.
• Communicate the Project Scope and Schedule to all project resources and stakeholders, ensuring alignment and agreement.
• Manage project budget, scope, and timeline through proactive and effective communication including change control with appropriate approval.
• Lead regular status meetings with the project team to capture updates, next steps, and risks/mitigation.

Senior Project Manager, Implementations

Program Manager

• Responsible for driving strategic scope (‘programs’) for the Global Customer Management (GCM) Team with a focus on process & tools development, standardization, reporting & compliance
• Act as senior operational expert ensuring global standardization of processes/tools/systems, continuous improvement/innovation/best practice sharing and support new business implementations
• Drive and facilitate the global strategic planning process (‘roadmap’) and associated supporting projects.
• Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals
• Drive performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issues
• Communicate proactively across business units and organizational layers to gain feedback, buy-in and alignment
• Challenge assumptions and use project/program management knowledge and expertise to keep leaders engaged
• Lead the development of communication strategy and execution of strategic scope to promote company strategy and priorities
• Supports change management programs linked to the strategic scope that supports customer strategy
• Support operations to identify, design, and implement continuous improvement initiatives. Measure and report impact.

Regional Program Manager, Global Customer Management

Manager

• Provide HR leadership and guidance to business leaders
• Implement strategic HR initiatives such as talent and performance management
• Develop and execute recruiting strategies for various positions
• Facilitate training and coaching for management and staff
• Maintain employee relations and compliance with labor law

P&O Manager

• Ensures that systems and procedures are in place for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures
• Leads operations to meet prescribed productivity and service goals
• Complies with terms outlined in site operating agreement with the client
• Sets goals to drive company Continuous Improvement efforts
• Works to develop and maintain productive business relations with vendors, suppliers, and all business partners
• Assists in setting standards appropriate to client and scope of work
• Develops and manages a system of controls to ensure that service level and operations performance goals are met within prescribed cost, revenue, and profit parameters

General Manager

Operations

• Supervise and provide leadership to a team of drivers
• Conduct regular driver performance reviews
• Address and resolve driver-related operational issues
• Plan, review, and optimize transportation routes
• Ensure drivers comply with all applicable DOT regulations
• Collaborate with customer service and operations teams

Supervisor, Driver Operations – Road Transport

IT Support

• Provide support for IT Equipment purchasing for Contract Logistics and A&S employees
• Review employment status and management approvals for new and upgrades to IT Equipment
• Review invoices, Cost Centers, and monthly billing support
• Maintain the database and invoices
• Collect returned equipment, decide which can be wiped clean and reused, and which should be recycled
• Support colleagues with their issues/questions, train as back-up for WAN circuit ordering and support
• Report and follow-up on open queries and invoicing for managers
• Correspondence to customers, internal and external

IT Specialist, Administrative Delivery

Customer Support

• Prepare, distribute, and reprint all labels for carton/pallet pickers daily.
• Track and document all labels given out.
• Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers.
• Complete computer data entry required for shipments.
• Document and file all outbound related paperwork in a neat and orderly fashion.
• Conduct operations in a manner that promotes safety.

Customer Service Agent

Business Development Rep

• responsible for selling transportation and logistics services of DSV to prospective clients
• develop and execute sales strategies to achieve revenue targets
• identify and target potential customers, including cold-calling and prospecting
• establish and maintain relationships with clients, including regular follow-up and meetings
• collaborate with operations team to ensure customer requirements are met
• negotiate contracts and pricing with customers
• manage the sales pipeline and update the CRM system

Business Development Manager

Human Resources

• Provide HR leadership and guidance
• Implement strategic HR initiatives
• Support recruitment processes
• Manage employee relations

HR Manager, P&O

Account Manager

• Develops the overall customer relationship via all methods of communication, phone, email, and in person.
• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
• Researches and determines growth opportunities within the branch’s house accounts.
• Investigates, actions and establishes new customer leads and opportunities.
• Examines customer requests to provide best service options and pricing available.
• Proactively handles customer shipment requests.
• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
• Provides direction and sets pricing guidelines for Carrier Sales team.
• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.

Operational Account Manager, Air Expedite, Road

• Providing HR leadership and guidance by working in partnership with business leaders
• Responsible for implementing strategic HR initiatives in Talent Management, Performance Management, Leadership Development, Employee Engagement, Change Management and Compensation and Benefits
• Execution of recruiting strategies for mid to lower level Professional and Managerial positions
• Responsible for additional Human Resource duties such as retention strategies, legal compliance, payroll, communication, orientation and training

Lead P&O Business Partner/Senior HR Business Partner

Business Analyst

• Accumulate, analyze, and report data used in decision-making for the business.
• Develop and implement technical concepts to aid planning and control.
• Identify and execute improvement projects and automate processes.
• Assist with departmental project implementations and ensure compliance with quality standards.

Designer

• Lead multiple large-scale operational solutions design projects simultaneously.
• Ensure that all projects are delivered on time.
• Lead direct interface with customers through all phases of solution design and as needed, implementation planning.
• Develop and lead internal and external customer presentations demonstrating solution approach and company capabilities.

Solutions Design Manager

• Develops the overall customer relationship via all methods of communication, phone, email, and in person.
• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
• Researches and determines growth opportunities within the branch’s house accounts.
• Investigates, actions and establishes new customer leads and opportunities.
• Examines customer requests to provide best service options and pricing available.
• Proactively handles customer shipment requests.
• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
• Provides direction and sets pricing guidelines for Carrier Sales team.
• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer.