Regional Program Manager, Global Customer Management

Cookie Information

Global Customer Management (GCM) Program Manager focusing on strategic scope and operational standards. Driving collaboration and continuous improvement in logistics-related programs across the United States.

Posted 5/16/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $170,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for driving strategic scope (‘programs’) for the Global Customer Management (GCM) Team with a focus on process & tools development, standardization, reporting & compliance
Act as senior operational expert ensuring global standardization of processes/tools/systems, continuous improvement/innovation/best practice sharing and support new business implementations
Drive and facilitate the global strategic planning process (‘roadmap’) and associated supporting projects.
Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals
Drive performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issues
Communicate proactively across business units and organizational layers to gain feedback, buy-in and alignment
Challenge assumptions and use project/program management knowledge and expertise to keep leaders engaged
Lead the development of communication strategy and execution of strategic scope to promote company strategy and priorities
Supports change management programs linked to the strategic scope that supports customer strategy
Support operations to identify, design, and implement continuous improvement initiatives. Measure and report impact.

Requirements

What you’ll need

Bachelor in logistics or similar study
5+ years’ experience in operational roles in the contract logistics industry, incl. P&L accountability
Demonstratable E2E experience across sales, strategy, consulting, and supply chain
Sufficient expertise within the account industry and high-level understanding of local market conditions
Strong Business English (written and verbal)
Experienced in working in a global matrix organization
Ability to travel frequently - approximately 25%

Benefits

Comp & perks

DSV’s benefits offerings, including eligibility, coverage options, and plan details are available through the DSV Benefits Showcase.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process developmenttools developmentreportingcompliancestrategic planningproject managementcontinuous improvementauditingkey metric monitoringchange management

Soft Skills

communicationleadershiporganizational skillsstrategic thinkingproblem-solvingcollaborationfeedback managementinnovationstakeholder engagementadaptability

Certifications

Bachelor in logistics