Contentsquare

Customer Success Manager

• Drive customer retention and value realization across an assigned portfolio of 80-150 accounts by independently managing the full customer lifecycle from onboarding through renewal, using digital-first engagement and strategic human touchpoints with minimal guidance.
• Execute complex renewal transactions for your book of business, including multi-product negotiations, pricing discussions, handling objections, and renewal closing, while proactively identifying and positioning expansion opportunities.
• Design and deliver proactive, signal-based engagement by monitoring customer health metrics, usage patterns, and risk indicators, then creating and executing targeted campaigns, webinars, and 1:1 interventions based on customer needs with creative problem-solving.
• Partner cross-functionally and mentor peers by collaborating with onboarding teams, product specialists, sales, and support to resolve complex customer situations, while also sharing best practices with less experienced team members.
• Drive program improvement by identifying gaps in playbooks and digital resources, testing new engagement approaches, and providing strategic recommendations to leadership on how to improve Scaled CS effectiveness for the segment.

Customer Success Manager – Scaled Programs

Performance Marketing

• Support the team with email marketing execution (building, scheduling, and sending emails).
• Assist with email copywriting and iterations based on performance feedback.
• Help with database reporting, list hygiene support (as guided), and audience segmentation support.
• Contribute to research and continuous improvement (e.g., lightweight vendor/tool research, process improvements).
• Support global campaign activations (execution help, timelines, deliverables tracking).
• Draft and refine campaign copy (email, landing page snippets, short promo text, etc.).
• Contribute ideas for new email themes, subject line tests, and engagement tactics.
• Provide coordination and execution support for regional campaigns, partnering with team members to localize and launch as needed.
• Help implement or maintain basic automation setup supporting reporting and campaign workflows (with guidance).
• Assist in integrating insights from reporting into campaign and database improvements.

Demand Generation Marketing Intern

Revenue Operations

• Design and oversee regional territory processes and systems, including managing temporary coverage, identifying "white space" opportunities, and executing quarterly account reviews and movements.
• Architect and analyze account engagement and field activity frameworks to ensure teams are maximizing their impact and driving depth within their assigned territories.
• Manage the operational transition for new hires and departures, including the setup and adjustment of quotas, commission plans, territory assignments, and tool access.
• Run regular analysis on growth, renewal, and pipeline generation to identify regional trends and monitor the conversion sales cycle.
• Manage regional performance tracking and data audits to ensure clarity on team productivity and goal attainment.
• Facilitate the weekly and monthly forecasting cadences for Sales and CSM teams using Clari.

Senior Revenue Operations Specialist

Frontend Engineer

• Design and build high-quality, scalable web applications using a modern frontend stack (React, Vue, Node.js, TypeScript)
• Take technical ownership of complex, cross-functional projects, from initial design through to production
• Write and review technical designs, RFCs, and architectural proposals that set clear direction for the team
• Collaborate closely with Product and Design to shape features that are both technically sound and user-centric
• Champion engineering best practices, including code quality, testability, observability, and maintainability
• Mentor and support other engineers through code reviews, pairing, and technical discussions

Senior Frontend Engineer

• Own the full customer lifecycle for a portfolio of 80-120 accounts, driving retention and value realization through digital-first engagement and strategic touchpoints, with minimal guidance
• Execute complex renewal transactions including multi-product negotiations, pricing discussions, objection handling, and renewal closing, while proactively identifying expansion opportunities
• Design and deliver proactive, signal-based engagement by monitoring customer health metrics, usage patterns, and risk indicators, and executing targeted campaigns, webinars, and 1:1 interventions
• Collaborate cross-functionally with onboarding, product, sales, and support teams to resolve complex customer situations, and mentor less experienced team members by sharing best practices
• Contribute to program improvement by identifying playbook gaps, testing new engagement approaches, and providing strategic recommendations to leadership on Scaled CS effectiveness

Customer Success Manager, Scaled Programs

Community Manager

• Serve as the primary point of contact for onsite staff, remote team members visiting the office, and VIP guests
• Manage the physical integration of new hires — including security badges, office tours, and a cultural introduction to HQ
• Manage the Paris Slack channel and maintain up-to-date content on the internal intranet
• Maintain a tidy, hybrid-ready environment and provide logistical support for local team gatherings and leadership visits
• Partner closely with key stakeholders across the global Workplace Community team (US, France, UK, Spain, and Israel)
• Supervise onsite partners, including building management, food & beverage providers, and storage services
• Ensure full compliance with French workplace regulations
• Lead the preparation of global and local initiatives ranging from monthly socials to hackathons and company-wide kick-offs

Workspace Community Specialist

Brand Designer

• Bring the Brand to Life
• Design scroll-stopping visuals across digital, print, social, web, advertising, presentations, and beyond.
• Power Big Moments
• Create campaign assets for launches, activations, and high-visibility marketing initiatives.
• Design for the Spotlight
• Produce large-scale event graphics, signage, swag, and print materials seen by audiences around the world.
• Build the System
• Help evolve our design system, creating scalable templates and guidelines that keep our brand sharp and consistent everywhere it shows up.
• Turn Complexity into Clarity
• Partner with copywriters to translate complex ideas into clean, compelling visual stories.
• Refine Relentlessly
• Iterate based on feedback and performance insights. You care about craft—but you also care about impact.
• Collaborate Without Ego
• Work cross-functionally with creatives and stakeholders to push ideas further and deliver work that moves the business.

Junior Brand Designer

Account Executive

• Drive net-new business acquisition (70%) and expansion revenue (30%) across the Netherlands enterprise segment, taking full ownership of your territory and pipeline
• Manage the full sales cycle for Contentsquare's experience intelligence platform, from prospecting through to close
• Develop and execute strategic enterprise account plans to maximize revenue potential across your portfolio
• Educate and challenge the market, bringing new perspectives to enterprise buyers and positioning Contentsquare as the category leader
• Prospect into and build multi-threaded relationships across Marketing, Analytics, Product, Ecommerce, and Tech teams including C-suite and senior executive stakeholders
• Lead discovery conversations focused on business impact and ROI, and manage complex, multi-stakeholder negotiations through to close
• Work as an entrepreneur - own your business, drive your pipeline, and operate with full commercial accountability
• Collaborate cross-functionally with Solutions Engineering, Customer Success, Marketing, and Leadership to build strategic adoption plans and accelerate deal velocity
• Drive accurate forecasting, maintain strong CRM hygiene, and proactively manage risks to ensure predictable quarter execution
• Strengthen Contentsquare's presence in the Netherlands enterprise ecosystem through strategic account planning and executive engagement

Enterprise Account Executive

Accountant

• Be at the heart of our day-to-day accounting operations, posting journal entries, preparing reconciliations, and making sure the General Ledger stays clean and well-supported.
• Help drive monthly, quarterly, and year-end closes—bringing structure, rigor, and a strong sense of ownership to timelines and deliverables.
• Manage important balance sheet areas such as prepaid expenses, accruals, and fixed assets, ensuring accuracy, consistency, and audit-ready documentation.
• Contribute to internal and external reporting, digging into movements, explaining variances, and helping stakeholders trust the numbers.
• Collaborate closely with partners in FP&A, Legal, HR, and Procurement to ensure transactions are properly understood, recorded, and reflected in our financials.
• Continuously look for smarter ways to work—improving processes, strengthening controls, and supporting ERP enhancements that make the team faster and more scalable.
• Help document accounting policies and internal control frameworks, ensuring our practices are clear, consistent, and built for growth.