Contentsquare

Data Analyst

• Lead and develop a team of three analysts dedicated to our core product for all sales-driven business
• Collaborate with the SVP of Product to leverage data and drive strategic decision-making
• Ensure data-driven decisions guide product strategy and innovation efforts
• Join the Product Insights department, composed of the Product Data Analytics team and Product Research team
• Ensure the team is aligned with broader company goals and operates with necessary velocity to influence strategic decision-making

Senior Product Data Analyst

• Lead and develop a team of three analysts dedicated to our core product for all sales-driven business.
• Collaborate closely with the SVP of Product to leverage data to drive strategic decision-making and optimize product performance.
• Ensure data-driven decisions guide our product strategy and innovation efforts.
• Work within the Product Insights department to combine quantitative and qualitative insights to inform the product roadmap.
• Reporting to the Senior Director of Product Insights, ensure team alignment with broader company goals and operational velocity.

Senior Manager, Product Data Analyst

Account Executive

• Drive net-new business acquisition (70%) and expansion revenue (30%) across the Iberian enterprise segment, taking full ownership of your territory and pipeline
• Manage the full sales cycle for Contentsquare's experience intelligence platform, from prospecting through to close
• Develop and execute strategic enterprise account plans to maximize revenue potential across your portfolio
• Educate and challenge the market, bringing new perspectives to enterprise buyers and positioning Contentsquare as the category leader
• Prospect into and build multi-threaded relationships across Marketing, Analytics, Product, Ecommerce, and Tech teams including C-suite and senior executive stakeholders
• Lead discovery conversations focused on business impact and ROI, and manage complex, multi-stakeholder negotiations through to close
• Work as an entrepreneur - own your business, drive your pipeline, and operate with full commercial accountability
• Collaborate cross-functionally with Solutions Engineering, Customer Success, Marketing, and Leadership to build strategic adoption plans and accelerate deal velocity
• Drive accurate forecasting, maintain strong CRM hygiene, and proactively manage risks to ensure predictable quarter execution
• Strengthen Contentsquare's presence in the Netherlands enterprise ecosystem through strategic account planning and executive engagement

Enterprise Account Executive

Consultant

• Design and deliver immersive, storytelling-based product demonstrations that showcase Contentsquare's value across web, mobile, and app experiences
• Lead discovery sessions and technical deep dives, leveraging frameworks like Command of the Message and MEDDPICC to uncover and align to prospect pain
• Own and execute Proof of Value (PoV) engagements that emphasize business impact, insight delivery, and time to value
• Partner daily with Account Executives, Marketing, Product, and Customer Success to ensure a seamless and value-driven buying journey
• Advise customers on their digital experience strategies, including behavioral analytics, content optimization, and conversion insights
• Engage technical stakeholders on architecture, SDK deployment, tag governance, data strategy, and integration best practices
• Scope and guide platform evaluations, helping prospects connect the dots between behavioral data and business outcomes
• Stay sharp on industry trends and product updates to act as a trusted domain expert internally and externally
• Share product feedback and emerging requirements from the field with Product and Engineering to influence roadmap
• Serve as a mentor and thought leader across the SC team—sharing best practices, participating in enablement, and elevating the overall craft

Senior Solution Consultant

Learning and Development

• Deliver engaging training sessions: Facilitate training in various formats - including live virtual sessions, in-person workshops, and recorded/asynchronous sessions - for customers, and partners.
• Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
• Customization & Strategy: Tailor educational content to specific customer data sets and use cases.
• Collaborative Enablement: Partner with internal teams and external stakeholders to deliver tailored training programs.
• Content Management: Develop and update training documentation, leveraging tools for efficiency.
• Master Contentsquare’s products: Develop deep expertise across Contentsquare’s growing product suite. You’re seen as a product specialist by our customers.

Training Consultant

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Staff Product Data Analyst

Director

• Lead and scale a global Support organization across EMEA, North America, and APAC.
• Define and execute the Support strategy aligned with company growth objectives, retention targets, and customer outcomes.
• Lead the transformation of Support into an AI-first, scalable, multi-product function.
• Establish regional operating models and leadership structures that improve delivery consistency and operational accountability.
• Drive organizational alignment and integration initiatives following structural or product changes.
• Set and execute the roadmap for AI-driven deflection, triage, and resolution across all products.
• Lead the implementation of AI-powered support tools, chatbots, and operational agents.
• Oversee end-to-end Support delivery across Contentsquare, Heap, Hotjar, and Loris.
• Own SLAs, CSAT, first contact resolution, deflection rate, and cost to serve.
• Build and manage a hybrid delivery model across in-house teams and outsourced partners.
• Lead the modernization of Support tooling, systems, and operational infrastructure.
• Partner closely with Customer Success and Professional Services on customer lifecycle alignment.

Senior Director, Global Support

Growth Marketing

• Build and ship MVPs of growth experiments using tools like Lovable, Bubble, Zapier, or custom scripts without needing support from Product & Engineering.
• Prototype and launch AI-powered workflows to improve speed, personalization, and targeting across marketing channels (e.g. GPTs for ad copy, agents for segmentation, auto-generated landing pages).
• Automate repetitive marketing workflows from campaign QA to performance reporting to lead enrichment.
• Leverage APIs, webhooks, and LLMs to stitch together growth infrastructure that scales smarter.
• Act as an internal multiplier, sharing tools, playbooks, and internal agents that help marketing and GTM teams move faster.
• Collaborate with design, Product, and Data to test and refine ideas that unlock new growth levers.

Growth Marketing Manager

Solution Consultant

Project Manager

• End-to-End Ownership: Whatever project you’re working on, you own the result, as autonomously as possible
• If the scope isn’t well-defined at the start, you would need to research to define it
• If the direction isn’t going where you think it should, you would need to correct it
• If something isn’t getting done, you might need to do it yourself
• Project Management Expertise: The basis of the job is Project Management, so this needs to be easy for you
• Making a plan, setting and running meetings, documenting progress and issues, and reporting to management are all daily activities
• You’ll need to be structured where the teams need it, flexible when that’s what they need, and probably shifting between Agile and Waterfall depending on the phase of the project
• Analysis and Challenge: You’ll probably start many projects not knowing the subject-matter, so you’ll have to ask questions and do your own research
• With your new-found knowledge (and previous experiences) we expect you to ask questions, and challenge assumptions
• By the end of the project, anyone should be able to ask you a question about it and you can provide a quick answer without notes
• Cross-Functional Partner: We are part of the Information Systems Department (ISD), and we exist to make life easier for the rest of the department so they can focus on delivering the best technical work
• We have many business stakeholders and executive sponsors we work with regularly who need to be kept informed, have a voice, receive the best results, and maintain a good relationship with

Senior ISD Project Manager

People Operations

• Own the end-to-end employee lifecycle for France — including onboarding, contract management, internal transfers, leaves, and offboarding, ensuring every touchpoint is timely, accurate, and aligned with French labor law (Code du travail, conventions collectives).
• Serve as the primary point of contact for France-based employees and managers, providing clear, empathetic guidance on People Operations policies, programs, and processes.
• Manage all leave of absence cases (maternité, paternité, parental, congé maladie, RTT, sabbatical) end-to-end, partnering with médecine du travail, managers, and external providers to ensure compliant, supportive employee experiences.
• Maintain Workday data integrity for the France population, processing employee transactions and partnering with People Technology on system enhancements, audits, and reporting.
• Partner with Payroll (internal and external providers) to ensure accurate, on-time monthly payroll inputs, including variable pay, absences, and statutory contributions.
• Collaborate cross-functionally with HRBPs, Talent Acquisition, Legal, Finance, and IT to deliver consistent processes and a seamless employee experience across the EMEA region.
• Stay current on French employment law, social security regulations, and HR best practices; proactively flagging risks, recommending policy updates, and serving as the in-house subject matter expert on France.
• Identify and lead process improvements, with a focus on automation, ticket deflection, and self-service, and using data from Jira, Workday, and other systems to prioritize what to fix next.
• Contribute to broader People Operations projects across EMEA and globally, including M&A integrations, entity changes, mobility cases, and program rollouts.

Senior People Operations Specialist

Customer Success Manager

• Develop trusted relationships with both operational sponsors and Executive Level contacts, becoming a trusted advisor consulting on high impact digital business topics.
• Navigate large distributed organisations and employ change management strategies and principles to ensure successful adoption and leadership advocacy.
• Build a data-driven success plan for each step of the customer journey that aligns to your clients’ Key Business Objectives.
• Map strategic contacts and entities among each of your key accounts to ensure strong penetration for key use cases. Increase user adoption across the organisation and regularly (quarterly) articulate generated value and ROI Identify and collaborate with your clients’ tech partner and agency ecosystem to drive stickiness and drive meaningful joint value propositions.
• Drive renewals to a successful completion and help build upsell strategy in close collaboration with Sales.
• Identify upsell and cross-sell opportunities on your portfolio aligned with value proposition
• Pro-actively and constantly leverage data to measure your portfolio performance, and anticipate and manage all potential critical situations.
• Leverage critical thinking to challenge and help strengthen our processes.
• Maintain best in class adoption and usage of all Customer Success tools and reporting (Gainsight, Salesforce, Tableau, Customer health score,etc. ).
• Collaborate effectively with peers to ensure operational efficiency, regularly sharing best practices, successes, and challenges to continually improve our best in class customer success practice.
• Influence your clients into becoming Contentsquare advocates through encouraging speaking in events, product feedback sessions, case studies, referral calls, etc.
• Act as a liaison between your customers and our product teams to share product feedback and use cases to drive customer centricity of our product.
• Become a Contentsquare ambassador yourself leveraging knowledge of the market trends and tech ecosystem (AB Test, personalization, BI, competitors etc.) and the potential alignments with our solutions.
• Act as a public speaker, sharing your knowledge of Contentsquare and industry best practices internally in team meetings/workshops, with your clients, and at our customer and partner events.