Connor

Engineering Manager

• Own and build the delivery infrastructure for our Software Publisher Services practice.
• Build, maintain, and continuously improve the tracking, reporting, and process infrastructure that underpins delivery across all clients and regions.
• Provide the leadership team with the operational data they need to make informed decisions without being operationally involved.
• Foster professional pride in delivery standards and connect people across geographies.
• Champion inclusion and professional development as core cultural values.
• Design, maintain, and enforce the quality frameworks, checklists, and processes that ensure consistent delivery standards across every engagement.
• Manage the shared resource pool across regions and assess capability, track availability, and prepare staffing recommendations.

Senior Service Delivery Manager – Software Publisher Services

Manager

• Manage and perform all facets of the audits for existing clients
• Perform extensive excel analysis as part of audit execution
• Manage audit KPIs including deadlines and budgets
• Interact with cross functional teams at clients/licensees
• Prepare and review all client deliverables
• Demonstrate solid understanding of client businesses, technologies and risks
• Supervise, coach and mentor all levels of staff
• Recruit, develop and mentor a talented team of professionals
• Develop and maintain strong strategic relationships with clients
• Identify opportunities for new services and methodologies
• Participate in sales pursuits for royalty and license compliance initiatives

Manager – Royalty Audit

Director

• Take ownership of a portfolio of client accounts within Software Publishers Services
• Accountable for revenue, growth, and quality outcomes
• Drive account-level growth and revenue extraction from existing contracts
• Identify and convert upsell and cross-sell opportunities
• Pursue net-new client acquisition through your professional network and market presence
• Maintain periodic senior-level touchpoints with clients
• Ultimately accountable for the quality standard clients experience
• Lead net-new client acquisition in the software license compliance space

Director – Software Publisher Services

• Build, maintain, and continuously improve the tracking, reporting, and process infrastructure that underpins delivery across all clients and regions.
• Your processes and frameworks become business standards that the entire organization operates within.
• Provide the leadership team with the operational data they need to make informed decisions without being operationally involved.
• Create an environment where people want to do their best work.
• Design, maintain, and enforce the quality frameworks, checklists, and processes that ensure consistent delivery standards across every engagement.
• Manage the shared resource pool across regions. Assess capability, track availability, and prepare staffing recommendations for Director decisions.
• Conduct skills assessments, identify development needs, and build training programmes that close gaps systematically.

Service Delivery Manager – Software Publisher Services

• Build, maintain, and continuously improve the tracking, reporting, and process infrastructure that underpins delivery across all clients and regions.
• Own the delivery system end-to-end, ensuring business standards are met.
• Provide the leadership team with the operational data they need to make informed decisions.
• Build and sustain a strong, unified team culture across all regions.
• Design, maintain, and enforce quality frameworks for consistent delivery standards.
• Manage shared resource pool across regions and build capacity view for proactive planning.
• Primary owner of career development, skills frameworks, and training for delivery and technical teams.

• Accountable for the revenue, growth, and quality outcomes your clients experience
• Drive account-level growth and revenue extraction from existing contracts
• Identify and convert upsell and cross-sell opportunities
• Maintain periodic senior-level touchpoints with your clients
• Champion and reinforce the firm's delivery standards within your accounts
• Lead net-new client acquisition in the software license compliance space

Payroll

• Oversee end-to-end global payroll processing across multiple countries and jurisdictions
• Ensure payroll accuracy, compliance with local regulations, and timely processing
• Manage relationships with payroll vendors, including PEOs (Professional Employer Organizations) and EORs (Employers of Record)
• Maintain and improve payroll processes, controls, and documentation
• Partner with Finance on payroll reporting, reconciliations, and audits
• Manage payroll and payment processes for a global independent contractor network
• Ensure proper classification and compliance with local labor laws
• Collaborate with Legal/Finance on contractor agreements and payment structures
• Assist with administration of employee benefits programs across regions
• Assist with and support benefits vendors and employee inquiries
• Support benefits renewals, benchmarking, and program enhancements
• Support implementation, optimization, and maintenance of HRIS systems
• Leverage systems (e.g., NetSuite SuitePeople) to streamline payroll and HR processes
• Identify and implement process improvements to enhance efficiency and scalability
• Partner with the HR Manager on key HR initiatives and cross-functional projects
• Support HR Business Partner (HRBP) activities such as workforce planning, reporting, and employee lifecycle processes
• Assist with policy development, compliance efforts, and organizational initiatives

Senior Service Delivery Manager – Software Publisher Services

Manager – Royalty Audit

Director – Software Publisher Services

Service Delivery Manager – Software Publisher Services

Service Delivery Manager – Software Publisher Services

Director – Software Publisher Services

Payroll and Benefits Manager