Service Delivery Manager – Software Publisher Services

Connor

Delivery Manager responsible for building delivery infrastructure in a global software compliance advisory firm. Overseeing quality standards and resource management across multiple regions.

Posted 6/1/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build, maintain, and continuously improve the tracking, reporting, and process infrastructure that underpins delivery across all clients and regions.
Your processes and frameworks become business standards that the entire organization operates within.
Provide the leadership team with the operational data they need to make informed decisions without being operationally involved.
Create an environment where people want to do their best work.
Design, maintain, and enforce the quality frameworks, checklists, and processes that ensure consistent delivery standards across every engagement.
Manage the shared resource pool across regions. Assess capability, track availability, and prepare staffing recommendations for Director decisions.
Conduct skills assessments, identify development needs, and build training programmes that close gaps systematically.

Requirements

What you’ll need

Significant experience in delivery management, operations management, or programme management within a professional services or advisory environment.
Experience in software license compliance, software asset management, or a related technology advisory field is highly desirable.
Proven track record of building governance systems, quality frameworks, and operational processes — either from scratch or by significantly improving existing ones.
Experience managing a shared resource pool or bench model.
International delivery experience.
Experience with delivery tracking tools, dashboards, and reporting systems.

Benefits

Comp & perks

flexible working environment
paid mental health days
generous vacation package
competitive compensation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

delivery managementoperations managementprogramme managementsoftware license compliancesoftware asset managementgovernance systemsquality frameworksoperational processesdelivery tracking toolsreporting systems

Soft Skills

leadershiporganizational skillscommunicationteam buildingproblem solvingdecision makingtraining developmentprocess improvementcollaborationstaffing recommendations