Senior Customer Success Manager
Tremendous
Account Executive
ConnectWise
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for acquiring new partners, expanding our partner base, and selling new software solutions
- Works in partnership with the broader Sales team to manage the sales cycle, open to close, and attracting new business
- Provides support to cross-functional teams, with a high attention to detail
- Researches, analyzes, and documents findings
- May coach, review, and/or delegate work to other team members
- Achieves personal annual sales growth contract value based on the total opportunity and ability to Sell-To and Sell-Through existing customers
- Acquires and/or manages all prospects/partners within our Ideal Customer Profile and within their designated territory
- Follows ConnectWise value/solution based-sales process
- Prospects new accounts through cold calling and email or existing accounts through business review and email communication
- Closes sales that meet ConnectWise standards for pricing, margins, terms, and conditions (average transaction size $15K; average number of sales 85/year; average sales cycle 25-30 days)
- Qualifies accounts to build and maintain a pipeline of opportunities to achieve quarterly and annual sales goals
- Negotiates contract opportunity terms, discounts, and implementation
Requirements
- Ability to manage large projects and processes independently with limited supervision
- Recognized subject matter expert of applicable work area
- Ability to situationally adapt and understand new technology/processes as per partner requirements
- Comfortable with prolonged phone use
- Ability to effectively make 40-50 outbound calls per day
- Knowledge of Managed Service Provider (MSP), Technology Service Provider (TSP), and Security industry
- Ability to identify opportunities and leverage resources appropriately
- Bachelor’s degree in related field or equivalent business experience
- 6+ years of relevant experience
- With your consent, reference checks will be conducted prior to receiving an offer
Benefits
- Remote or hybrid based on location
- 0-10% travel may be required
- ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment
- ConnectWise provides equal employment opportunities to all employees and applicants without regard to protected characteristics
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions; contact talentacquisition@connectwise.com or 1-800-671-6898
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales cycle managementcold callingemail communicationcontract negotiationpipeline managementsales growthaccount qualificationbusiness analysisdocumentationproject management
Soft skills
attention to detailcoachingdelegationadaptabilityindependent managementcommunicationopportunity identificationresource leveragingteam collaborationcustomer relationship management
Certifications
Bachelor’s degree
