Conduent

Customer Support

• Processing physical mail and legal documents
• Prepare, manage and track a portfolio of vehicle insurance claims and litigation cases.
• Submitting document requests to various contacts/contracts for assigned matters
• Scheduling and participating in custodian interviews and conference calls
• Conducting keyword searches and organizing case-related information
• Providing general litigation and legal support as needed
• Maintaining accurate records and completing tasks within required deadlines
• Review and analyze case documentation to assist attorneys and adjusters in the resolution of claims.
• Draft and manage correspondence, summaries, reports, and other legal documents.
• Monitor case timelines, deadlines, and tasks to ensure timely action and compliance.
• Prioritize tasks effectively in a fast-paced, high-volume environment.

Litigation Support Specialist

Call Center Representative

• You will be the initial point of contact for inquiries from potential and existing members with regards to their health and other financial benefits.
• Will also support retirees and current employees with pension plan inquiries, enrollment and processing payouts.
• This role combines phone-based administrative support and customer service and assisting members by navigating multiple systems to provide accurate benefits information.
• You may periodically provide support through outbound calls as well.
• Accurately document enrollment requests, status changes, complaints, and grievances.
• Enter application and enrollment information into a web-based computer system for customers as needed.
• Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Benefits Call Center Representative

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Bilingual Spanish Customer Service Representative

• Efficiently manage a high volume of inbound calls in a fast-paced environment.
• Listen actively to understand customer needs and offer clear, accurate information.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Help cardholders with any questions about transactions and account statuses.
• Process transactions efficiently via web-based applications and handle research requests with precision.
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
• Maintain in-depth knowledge of company and client programs, policies, and technology.
• Support team operations during peak times or absences to help maintain seamless service.

Customer Experience Associate I

Operations

• Maintains task-based queue for completed tickets in the order received or based on criticality.
• Provides support for installations, troubleshoots local applications, and database issues.
• Assists Sr. Operations Engineers with designing and implementing new solutions.
• Assists in maintaining and updating documentation.

IT Operations Analyst II

Risk

• Assisting first-line business partners with completing privacy impact assessments
• Coordinating and executing audits with third-party auditors
• Managing several high-priority projects with little to no supervision
• Presenting risk reports to the Chief Risk Officer and other members of senior leadership
• Applying risk management experience to analyze data and trends and convert findings into consumable executive summaries and dashboards
• Coaching and mentoring junior team members as needed
• Partnering with cross-functional teams to identify, assess, and mitigate operational and enterprise risks
• Supporting the development and enhancement of risk management processes and controls
• Monitoring compliance with internal policies and regulatory requirements

Litigation Support Specialist

Benefits Call Center Representative

Bilingual Spanish Customer Service Representative

Customer Experience Associate I

IT Operations Analyst II

Senior Risk Management Consultant